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Customer Ratings & Reviews

$1,299.99
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Comp. Value: $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 4,669 reviews
  • Rated 5 out of 5 stars

    Mr Wilson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my Samsung Refrigerator, I had heard so many negative things about this brand but so far Samsung has exceeded my expectations

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustment

    Rated 1 out of 5 stars

    Poor Customer Service Product issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting on Best Buy to contact me. They measured frig is measure 68 5/8 on rear, it was delivered and left side is 68 1/2 right side is 68 3/4. Geek squad left it in the middle of kitchen and told me to cut cupboard????? Really. Called and reported issue they sent an installer and he made report that it did not fit. This has been going on for weeks. They tried to make another appt with geek squad, I told them I would like phone call. When I reported again the women on the phone wanted to know what I wanted her to do about it. No resolution and no follow up from Best Buy as the far as the frig obvious poor workmenship, and shelves can not be adjusted.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand how disappointing it can be to experience all this with the refrigerator installation.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the appointment. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    A happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally happy with my new refrigerator it’s what I have wanted for along time your sales person was very friendly and extremely helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ❤️❤️❤️

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Thank Thanks Thank for you its been the best

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung RS27T5200SR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung side by side refrigerator was delivered on 12/28/2021. It is now 6/23/24, 2 and a half years later. Refrigerator and freezer not working. Only worked for 2 and half years!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GaryS, we understand how vital a reliable refrigerator is in every household. Allow us to help.

      Below is a link to help you diagnose if your fridge stops working. Please click on the embedded word and watch the video included.

      Cooling issues with Samsung refrigerator or freezer
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147263951) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    review of new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this refrigerator at my previous house and loved it so I purchased it for my new home. The one thing it lacks is "enough" drawers for meats and cheeses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very good. Freezer soo good fridge same hope last for a good time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is nice, the only thing Im concerned is that the last bottom drawer it's freezing my vegetables and I haven't really looked into it with the manual. But other than that everything is fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps stuff cold

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge works well keeps items well the only issue is it crushes ice even when you have it on cubed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job but the slide-out bin storage for meat and vegetables at the bottom is limited. Massive amount of storage in on the refrigerator door,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving to a side by side from a french door was the best decision.the gallon door storage is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing the job! Just one thing missing- butter door! Seems like fridges don’t have that these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge and delivery with setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best products and a great price. The deliver team were great they were understating to our wishes to stay on a certain path since we just shampooed the carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good choice Lucas from the open box store was a wonderful person to work with And solved some problems from other purchase.would give Excellent for his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. In love with the new refrigerator. We were looking for something in this price range that would have a in-built waterline and are very impressed with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the refrigerator for about a month and a half and I like it very much. It's very quiet compared to my old standard top freezer model. The freezer works much better too - my old model had a layer of frost on everything in the freezer, this doesn't seem to do that. The water system works great, my favorite feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Perfect fix the kitchen. Love the ice options.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Great but noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is big and has lots if room. The ice bin is a little small. I have never had a refrigerator as noisy running as this one. The fan is really loud.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RobinE! I'd like to provide this link (https://bit.ly/33uMMlI) to some valuable information about your refrigerator and the noises you may hear from it. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We’ve only had it for a month. I will say if counter depth is important don’t get this one. It sticks out a bit but we knew that ahead of time. So no big deal for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found exactly what I was looking for and I was helped by very professional employees at the Abilene store, it was delivered exactly when they said it would be, very happy

    I would recommend this to a friend