Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Good so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We’ve only had it for a month. I will say if counter depth is important don’t get this one. It sticks out a bit but we knew that ahead of time. So no big deal for us.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found exactly what I was looking for and I was helped by very professional employees at the Abilene store, it was delivered exactly when they said it would be, very happy
I would recommend this to a friendNot worth waitingthe
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item..will never buy from best buy again..item was ordered in august during the tax free weekend. But only recieved the item in december...unsatisfied with the delivery too.
I would recommend this to a friendBeautiful refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase, lots of room , had great shipping also, they took my old one and put my new one in it’s place
I would recommend this to a friendFridge Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went on smoothly as planned. The Fridge is also in excellent condition. I am enjoying this product.
I would recommend this to a friendOK, but scratch.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Ours arrived with a scratch down the side. The delivery person filed the report for us and we have not heard back yet.
I would recommend this to a friendvery nice change
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We looked at many refrigerators and found it offered exactly what our family needed. Refrigerator door holds gallon sized juice and milk. this allows more room on the shelves. It has easy to read controls. The freezer also is spacious. Ice forms quickly so there is always ice for any drink. For the price, we couldn't ask it to do anything else.
I would recommend this to a friendsamsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and had home delivery service from Best Buy, came in perfect condition, love it!
I would recommend this to a friendLove the fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was very helpful. The delivery people did not give us the water line we paid for. Had Korrect plumbing run the line at a additiomal cost of $340.00.
I would recommend this to a friendDaniel G.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daniel did a great job in getting us the refrigerator we needed.
I would recommend this to a friend- Pros mentioned:Overall performance
Sad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product. The fridge is working out just fine. Sadly the service is way below standards. I paid to have a new water line put in for the ice machine. I had to wait for a month for this to happen. When they finally sent someone to my home they were not plumbers and could not do the job so I did it myself. Why would you send people that are not equiped to do the job.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
Different finish recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend the black stainless steel. It dents easily.
No, I would not recommend this to a friendKeeps food good temps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker is questionable, but other than that love the refrigerator.
No, I would not recommend this to a friendSamsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, one feature I like about this refrigerator is, keeps the food and fruits last longer. Hopefully this will last longer than 10 years.
I would recommend this to a friendNew Refridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we really like this purchase. However it arrived with some damage and will be exchanging it.
I would recommend this to a friendSide by side.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this side by side. The removable ice bucket is wonderful!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Stoped working after one year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice despenser stopped working after only one year
No, I would not recommend this to a friend Great choice for those on a fixed income
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome value for the cost, great, fast delivery, and absolutely the most polite and accommodating delivery men ever.
I would recommend this to a friend- Cons mentioned:Shelf adjustment
Samsung side by side refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice but there are a hand full of things I don’t like and wouldn’t recommend this one. I don’t like that you can’t adjust the shelves where there at is where they stay. There’s no light on the outside where the water and ice come out of. The ice takes forever and get stuck a lot when you try to use it. The water shoots out way to far make a mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DGonzalez.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to the user manual on "Special features" on page 35 for the water shooting everywhere.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144632333
Have a great day.
^Charles
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this item for a few weeks and am truly impressed by the design and quality of the refrigerator. I really like the "no handles" design as I was constantly bumping into the handles on the old fridge. I am also impressed with how quiet this appliance is, you cannot even tell it is running from a few feet away.
I would recommend this to a friend