Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
A no frills refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good! Make some gurgling sounds every now and then... Which might be normal operation.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good appliance work very good. Make too fast ice
I would recommend this to a friendHappy for my choice!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our new home. Good so far. Deep freeze is quick, installation was smooth. I liked the quality of fridge body, neat and robust.
I would recommend this to a friendGreat price great choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity and very useful. Price vs performance is great.
I would recommend this to a friendBad Decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of wish I didn’t get this one still trying to figure this ice maker out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crgowan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427029
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice LARGE refrigerator, easy to clean.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and LARGE refrigerator and freezer. We like the stainless steel finish, easy to clean. Ice maker and water in the door work well.
I would recommend this to a friendSamsung Refrigerator Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and actually available in store!! I was beyond pleased with the customer service as well as the end product.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this refrigerator. Would recommend this to anyone.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Your honest review of your fridge is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you need more assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge so far, I wish it was a little bit bigger, but other than that, I LOVE it
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung side by side refrigerator is GREAT. Love all of the features , great price. Highly recommend this Samsung product.
I would recommend this to a friendGood fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, like the ice storage is in the door so it takes up less room.
I would recommend this to a friendGood all way around.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best side by side refrigerator. Hardly notice if working, keep temperature, no moisture, good design, affordable price. Much better than Whirlpool. If anybody looking white side by side refrigerator this last stop. Only more light and extra shelve ( for sandwiches ) needed.
I would recommend this to a friendSo much room!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a 20 year old standard fridge to this beauty. Worth every penny and don't take much more room then the old one.
I would recommend this to a friendRita
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say, the service was truly great loved it
I would recommend this to a friendNice refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator! Like the side by side feature, very convenient to organize food. And the black color matches my kitchen as well.
I would recommend this to a friendref
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good ref help take care of family while making kitchen shine.
I would recommend this to a friendSamsung side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was never installed. Installers said the doors would not open and close properly. Was told I needed to get a smaller refrigerator.
I would recommend this to a friendDefective fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with a crack in the plastic nosel where the water comes out. I was told they don’t handle parts, so they will exchange it with another fridge. I wasn’t happy, but it was the only option they gav3 me. The next week they delivered another one, but we didn’t except because it had a big dent in the back. Still waiting for a third to be delivered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144565212.
-Noraina
Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is nothing comes with manuals Especially the stove with air fryer A How to would be very helpful
I would recommend this to a friendrefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson was knowledgeable and personable. Delivered exactly on time by two great delivery guys.
I would recommend this to a friend