Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great Fridge HORRIBLE CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge due the fact that it had the fastest ship and arrival time over other franchises. The delivery date was in fact wrong, no one called to let us know it had been changed, no one could give any explanation. Had to wait another week for it. Great product, but Very Poor Customer Experience and evening worse Customer Service on corporate side of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708721.
-Noraina
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice for small family easy to install and good service.
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the item but I was having troubles getting it delivered. That is my only down fall
I would recommend this to a friend It is was it is it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer is smaller than I anticipated. It says it’s finger print proof but it’s worse than my last one an it wasn’t. Ice backer isn’t on door. It works fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate the review about your overall experience with the refrigerator.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Costomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and excelent service and good service
I would recommend this to a friend- Cons mentioned:Ice maker performance
Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge but the ice maker is no good. I had to buy a separate ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fridge, I see you are experiencing some problems with your Samsung Refrigerator ice maker not working properly and know that is upsetting. I want to provide you with some helpful information that will provide you the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you need any additional assistance, we are here for you via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143631537. We thank you for being a part of our Samsung family. ^Brad
My fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product and the features like the door is open and it chimes. This is awsome.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Tiny icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker sucks. It's tiny and very slow. The rest is pretty good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker does not meet your expectation. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611614
Thank you for choosing Samsung. Have a great day.
-Trisha-
JB Hazel Crest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy so far . Not enough time to totally evaluate
I would recommend this to a friendwants
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would be nice if the water/ice dispenser was lighted
I would recommend this to a friendNo issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this fridge. Came dented but was replaced quickly with no hassle. Runs quiet and has a lot of space!
I would recommend this to a friend- Cons mentioned:Ice maker performance
defective ice maker/dispenser
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.^^BUYER BEWARE !^^ The ice makers on these refrigerators don't work. Mine started off needing to be manually defrosted on regular basis. The icemaker inside would have frost build up one inch thick after 1 week or so. Next it stopped making crushed ice. 6 or 7 months after purchasing it no ice comes through the door. at all. After talking to other owners I have learned it is common for the ice makers to fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration about your ice maker. Let us help you.
Below is a link to help you diagnose if your ice maker has a block of ice. Please choose "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If your ice dispenser is not dispensing ice, here is a link to help you. Please click on the embedded word and watch the video included.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Please see page 32 under the "Ice Maker" and pages 34 to 35 "03 Crushed Ice and Water/Ice dispenser" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146723778) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Capacity
Frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Convenient and lots of space. Very happy so far!
I would recommend this to a friend Refrigerator purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came as promised. The crew that installed it were very professional and made sure I understood the features.
I would recommend this to a friendGreat Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a decent Fridge at good price and this had the features we needed
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps everything fresh and the water is ice cold. The only thing is the crushed ice isn't as crushed as I'd like it to be
I would recommend this to a friendSamsung = Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with this fridge. This is just what we were looking for. Samsung = Quality
I would recommend this to a friendDelivery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Timely delivery. They delivered personal did not have the correct hose to fit properly so he could not hook our water up
I would recommend this to a friend- Cons mentioned:Ice maker performance
Terrible Refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Words cannot express how much I hate this refrigerator. If I could return it I would do it in a heartbeat. The ice maker is slow and works erratically. Some days it will have plenty of ice and some days you have to constantly ration it. The other major issue I have is that the temperature of the refrigerator is always too cold. I turn it up as high as it will go and my vegetables always freeze. I have to throw away produce constantly. So much money literally thrown away. Do not buy this refrigerator!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hattie,
Thank you for sharing your experience with us about your Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the ice maker and the Refrigerator's temperature. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144752954
Thank you for choosing Samsung. Have a great day.
^^Ross
Replaced old Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced another Samsung refrigerator we owned for over 17 years. We love the Samsung brand.
I would recommend this to a friend