Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Unhappy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this originally the first week of May and it came on June 12. When it was delivered, the waterline had been damaged. So, a new one was sent but not until June 26. This one arrived with a dent on the front door. A new one was to come on July 3 but the delivery company was in an accident and was unable to deliver the new refrigerator. One is suppose to come next Monday, July 12, basically two months from the original order. We will see if this one is finally without damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store about the status of the delivery of your fridge.
Have a great day.
-John
My double door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always liked double doors, it works perfectly.
I would recommend this to a friendgreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge, large and the ice cubes are perfect size
I would recommend this to a friendGreat fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator! The water comes out cold and the ice maker works perfectly.
I would recommend this to a friendGreat, very satisfied with it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not pleased that no one inform the credit card company I'm getting billed for the wrong one.
I would recommend this to a friend- Pros mentioned:Capacity
Great Unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall we love this fridge. Decent storage but would have liked a meat drawer in the fridge side. Only complaint is the water filter is in the bottom of the unit. Makes it a little harder change it if your older and bending is an issue.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Crushed Ice sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should rename the crushed ice into chopped ice worst ice maker ever owned. Two thirds ice cube still left mean like 90 percent of this ice cubes pretty much there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us get you assisted with the ice maker.
Below are steps to help you make the ice maker work. Please watch the full video and click on the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145997530 to help our team pull up your information.
Have a great day.
^Aloe
Keenon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great open box appliance that I really enjoy. I Iomega it
I would recommend this to a friendPoor installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, I bought for my sister, I paid for new coil tubing connection and they did not put it in. My sister now has water damage to floor in kitchen and ceiling in game room. Thanks for a bad experience, Ive always promoted Best Buy until now
No, I would not recommend this to a friendSide-by-side refrigerator well priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was excellent. I was notified for every step of purchase through delivery and setup.
I would recommend this to a friend- Pros mentioned:Overall performance
Home appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance purchase from bestbuy, would recommend to anyone.
I would recommend this to a friendBrand response from Samsung
Posted .We're so happy you had a good experience, Junioracv2! Thanks for choosing Samsung. ^Jecca
- Pros mentioned:Design
Excellent Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this fridge high not the most high tech in terms of features, it gets the job done for a great price and with a very sleak appearance. Samnsung is always an excellent appliance brand!
I would recommend this to a friend Awesome Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Fits perfectly. Easy to install. Easy to use.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator. The delivery men from bestbuy were very professional and helpful.
I would recommend this to a friendI like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The only issue I have is the lack of compartments and drawers
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mommy2hot, I would like to congratulate you on your new Samsung Refrigerator and really appreciate you taking the time out of your day to share your experience. We are happy to welcome you to our family and know that you have some design concerns with your unit. We can forward this information to our design team for future products made with your in mind. Thank you for choosing Samsung in your home. ^Brad
Bill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice fridge. Wish it had more features
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves that if you leave the door open it beeps
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product great price quick delivery and star5
I would recommend this to a friendInstallation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service The delivery and installation Service no problems.
I would recommend this to a friendcool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classic in style............................................
I would recommend this to a friend