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Customer Ratings & Reviews

$1,299.99
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Comp. Value: $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4659 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 4,659 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved the fridge very spacious keeps everything very cool and it looks amazing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice refrigerator. Spacious and keeps our food nice and cold. The only downside is that it doesn't have a meat drawer, but this isn't a huge deal.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Refrigerator is a great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and love the look. The icemaker in the door also is a great benefit. Having no exterior handles is also a good touch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this refrigerator for seven months now and it’s pretty great. I have not had any issues. Love to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great Price & Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality. Beautiful in the black stainless. The no handles is a surprisingly awesome feature. Would totally recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge with loads of space. Ice maker and external water dispenser make life so much easier. Quiet fridge for the most part (except when water refills)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase,plenty of room for what I need. Best Buy is good for their hassle free returns and great warranty package.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Samsung 27.4 cu ft side by side refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: The style is nice and sleek. It cools perfectly. Negatives: the ice maker is on the door without any insulation so it is very noisy. You get the extra interior shelf in the freezer but not worth the noise factor. Also the cube choice gives crushed with the cubes even though you didn't ask for crushed. The freezer shelf width is narrower that my old side by side. As to the refrigerator, neither the shelves on the interior nor the door are adjustable. So if you have tall items like a bottle of wine, it will not fit on the top shelf unless you remove the shelf, meaning you just lost shelf space. I had to put tall items on the door, and only 1 door shelf had enough height room. The bottom drawer is only a half drawer since the water filter is there instead of on the top shelf AND according the manual you have to shut your water off to change the filter, great..now I have to pull the fridge out or cut the water to the whole house to change a filter. Also, I had to return it for an exchange because the doors were not aligned properly. The space in between the doors was off, more at the top than the bottom AND it can not be adjusted left to right, only up and down on this side by side. The new one was better, not perfect, but i kept it. It was a factory error not best buy. Best Buy was very helpful. The exchange was made without issue and quickly. The delivery team very efficient and nice. So, if you like the look of this refrigerator and can deal with the oddities, then go for it. It works very well. Hope this helps.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MMDD.

      Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Here are some links for more details to help you maximize the appliance's potential.

      Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
      Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062

      I highly recommend visiting this link for the reference guide:

      How to change the water filter on your Family Hub refrigerator | Samsung US https://www.youtube.com/watch?v=jqKv2qwO_hk

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144633659

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Very satisfied with my new Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung refrigerator at Best Buy and I am very happy with my purchase. It cools super well, is spacious and looks elegant in my kitchen. I love the color and design, it really adds a modern touch to the space. So far it has worked perfectly and it gives me a lot of peace of mind knowing that I have a good product at home. The delivery was fast and everything arrived in perfect condition, thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my kitchen looks very chic ..got rocks really fast

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Very nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable and elegante design, lots of space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. Plenty of room and the temp adjustment in drawer is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung refrigerator is great! It's the perfect size and has great functionality.

    I would recommend this to a friend
  • Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would have liked is a light that turns on when you push the water and/or ice push button so you can see how far the water is filling your cup/glass..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Samsung 27.4 side by side refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had total tech deliver and install - they were awesome The refrigerator has worked perfectly, plenty of room, easily accessible

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Samsung Fridge

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, does everything I need for a small family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Great Size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is awesome. Worth more than it cost. The one star deduction is only for the ice bin holding very little ice. It would be 5 stars if it held a bit more ice in the bin.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very quiet when making ice. I would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s looks amazing and works very well would highly recommend 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Fridge is a good size. And working great!

    I would recommend this to a friend