Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,099.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4554 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 4,554 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    I like this one

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator much better than my previous Frigidaire which had multiple issues. This one was freezing some of my vegetables at first until I called the company and they sent out a tech to update the software. Now seems good. I like the layout inside although it makes a bit less ice than my previous fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the fridge overall. Small bits of ice still come out when you want full cubes, but otherwise its working as advertised. Quiet for sure

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price point. Definitely recommend this very slick looking fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Samsung 27.4 cu ft side by side refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: The style is nice and sleek. It cools perfectly. Negatives: the ice maker is on the door without any insulation so it is very noisy. You get the extra interior shelf in the freezer but not worth the noise factor. Also the cube choice gives crushed with the cubes even though you didn't ask for crushed. The freezer shelf width is narrower that my old side by side. As to the refrigerator, neither the shelves on the interior nor the door are adjustable. So if you have tall items like a bottle of wine, it will not fit on the top shelf unless you remove the shelf, meaning you just lost shelf space. I had to put tall items on the door, and only 1 door shelf had enough height room. The bottom drawer is only a half drawer since the water filter is there instead of on the top shelf AND according the manual you have to shut your water off to change the filter, great..now I have to pull the fridge out or cut the water to the whole house to change a filter. Also, I had to return it for an exchange because the doors were not aligned properly. The space in between the doors was off, more at the top than the bottom AND it can not be adjusted left to right, only up and down on this side by side. The new one was better, not perfect, but i kept it. It was a factory error not best buy. Best Buy was very helpful. The exchange was made without issue and quickly. The delivery team very efficient and nice. So, if you like the look of this refrigerator and can deal with the oddities, then go for it. It works very well. Hope this helps.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MMDD.

      Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Here are some links for more details to help you maximize the appliance's potential.

      Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
      Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062

      I highly recommend visiting this link for the reference guide:

      How to change the water filter on your Family Hub refrigerator | Samsung US https://www.youtube.com/watch?v=jqKv2qwO_hk

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144633659

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Refrigerator is a great purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and love the look. The icemaker in the door also is a great benefit. Having no exterior handles is also a good touch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great and has plenty of room. Food is kept at the right temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    big and beautiful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live with 4 guys and this fits all of our things very nicely , its quiet , the water comes out fast and the hidden door pockets are a nice touch , also the finish is beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great looking fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge. It was delivered when they said it would be and installed it. We only wish that it had a light when you get ice or water. We love all the room inside the fridge. We have only had it for 3 weeks but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    We made a good decision!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Large capacity. Exactly what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great Price & Quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality. Beautiful in the black stainless. The no handles is a surprisingly awesome feature. Would totally recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    We really like our fridge!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My littles really wanted the one "with no handles". lol. I did too. So we got it, and are really enjoying it. Bright, roomy and looks great in our new house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic refrigerator. The only negative is the ice cube holder is very small.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Modern Fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I feel like the feel of this fridge is very modern and energy efficient. It has a lot of space and can fit a big pizza box. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great ! And doesn’t take a lot of space is great for small kitchens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular fridge. The room is deceiving. It is bright and contents are easy to find.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Love this fridge

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge in my space. The color and size were perfect. Sleek design

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridg

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it no issues Samsung these great kitchen appliances

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice refrigerator. Spacious and keeps our food nice and cold. The only downside is that it doesn't have a meat drawer, but this isn't a huge deal.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Samsung 27.4 side by side refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had total tech deliver and install - they were awesome The refrigerator has worked perfectly, plenty of room, easily accessible

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge with loads of space. Ice maker and external water dispenser make life so much easier. Quiet fridge for the most part (except when water refills)

    I would recommend this to a friend