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Customer Ratings & Reviews

$1,299.99
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Comp. Value: $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4660 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 4,660 reviews
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Worst water/ice dispenser ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The interior of the fridge is fine, it holds a lot of food and it keeps things cold. The door design makes this fridge stick out father than most as the depth measurement usually includes the handles and it this case it is the door edge - there are no external handles. That makes this a very deep fridge vs most counters. I would give this a 4 but the water and ice dispenser is the worst I have encountered in a fridge. First there is no light, so you can’t see how full the cup is if it is dark. Second the ice dispenser takes its sweet time and you get a deluge of ice overflowing most cups. Forget about trying to get 1-2 cubes out. It is so irritating on a daily basis that this fridge gets a 2. I would be concerned that all Samsung ice makers function similarly. The fridge in my previous house was a similar LG and did not have this issue so going back to that brand next time around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are here to help with your ice maker, CraigH.

      Please visit this link for information on how long the ice maker should take to dispense.
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense

      If your ice maker won't stop making ice, it means the ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.

      To ensure proper ice-making, you may refer to page 35 of the user manual and page 37 to insert the ice maker properly:
      https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145784827) to help our team pull up your information when you message us.

      Have a wonderful day!

      —Vannesa Samsung

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the delivery. Love the refrigerator lots of space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator itself is beautiful and a lot fits in it! It has a lot of space but we did have issues with it freezing all the vegetables.

    I would recommend this to a friend
  • Cons mentioned:
    Dispenser light

    Rated 2 out of 5 stars

    It does its job.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fine. It works. To be fair, it is the nicest that fits into the space in our new house, but it is not as nice as the Whirlpool at our old house. This one is cramped for interior space, makes random buzzing noises, and has no illumination in the water/ice dispenser. These are small items, and for the price difference with Whirlpool, should be there. Samsung customer service is terrible. I’ve called about the buzzing, and received no assistance. I’ll buy Samsung televisions, but stick with other brands for a fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We acknowledge your concerns about the buzzing noise your refrigerator is making. We would love to help you.

      Please follow the link below to help with the noise coming from your unit and go down to "Buzzing and humming" for instructions. For further details, please watch the entire video.

      Understand the noises coming from your Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150834247) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    SamsungSidebySide

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best simple and classy side by side out there ! Like the fact I dont have to deal with handles..and it is fingerprint resistant!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the space this fridge provides. The only negative we have is the ice maker doesn't keep up with our needs. Otherwise we love this fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a client facility and we are so happy with our decision. More space than we expected and we love that the handles are hidden to give a sleeker look

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    My Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator! We are so very happy with it. Its very spacious and we can fit so many items in it. We love how the handles on the doors are made.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice refrigerator for the price- good storage capacity, quiet operation, ice/water works well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so in love and happy with my new fridge recommended 100%

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator. Had to upgrade from a smaller one because nothing fit in it, and this definitely has room to spare. Love the side-by-side doors as the one where the freezer is at the bottom is not practical for my limited space. I've just connected the water line so now have water and ice whenever I want it. The black stainless steel is great, and a quick wipe with a damp cloth cleans away any finrgerprints or residue.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Shelf adjustment

    Rated 5 out of 5 stars

    Best fridge ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this refrigerator. There is so much space. The shelves do not move which was a little frustrating in the beginning to get used to.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome. Lots of room for everything. I love the hidden handles. The black stainless steel shows very little fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator to replace and old garage unit that had seen better days. I have had ut for few months now and love it. It is every bit as good as the higher end samsung refrigerator in my kitchen. The stainless is prone to fingerprints but that's a common issue with all stainless and a simple wipedown cleans it up nice. While I'm not using the ice maker, i do appreciate that it is located in the door. This saves space in the freezer section and is perfect for my needs. It's a very nice refrigerator if you're looking for a side by side.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Refrigerator for my old house

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator! I typically prefer bottom freezers but this side by side has many if not all the features you will want in a new refrigerator. I like the look of black stainless and I am not disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the 3 months i had it i had no problem. Just wish ice maker could keep up with the family. Other than that has a lot of space and its easy to assemble

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is beautiful and big. No problem with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love our Samsung Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Roomy and easy to find items ! Ice Maker is Great, and Love that we can get ice or water on the outside also the finish stays really nice not a lot of smudges like other refrigerators.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Side-by-Side

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great side-by-side with superior storage. Clear glass shelves make it easy to find things in such a large fridge. Only complaint is the water/ice dispenser. For a fridge that is simple and modern, the dispenser sticks out quite a bit. In addition, it is made for a very large and tall cup so your average household glass, even the larger variety, don't line up with the dispenser and you have water everywhere. We're used to it now but guests struggle quite a bit. Big Samsung fan but this part needs a redesign for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung fridge! It has so much space for storage. Not to mention it’s sleek design that is an awesome part of my kitchens decor!

    I would recommend this to a friend