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Customer Ratings & Reviews

Your price for this item is $1,099.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 4554 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the 27.4 cu. ft. Side-by-Side Refrigerator with Large Capacity for its overall performance, spacious capacity and great design. Many appreciate its perfect size and quiet operation, as well as the effective temperature controls. However, some customers have expressed concerns about the ice maker's performance, the absence of a dispenser light, and the limited shelf adjustment options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 4,554 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great purchase! No issues at all! The ice machine could be a bit bigger. If you use ALOT of ice. We have a family of 5 and it’s ok for the most part!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    looks and functions awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downfall is the shelves are not adjustable. Was cold enough to use a couple hours after plugging it in. The door open alarm is nice if you have kids that leave it open. Water and ice on door can be locked out. Lighting is super bright, you can see everything that might be hiding behind something else. I really like the digital readout for the temp over the older models that just had a knob labeled 1-5

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge and so quite as well with big space and made with high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nancy in Interlochen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we're enjoying our refrigerator....It's very nice and sleek looking.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift Card Promise Not Fulfilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product is good and works well. My problem is that in store on the date of purchase, we were told that we would be given $100 gift card if we purchased during this promotion, but this store didn't have our product available and we should purchase online, as we did. However, after talking with customer service spending more than 20 minutes per call on two occasions and returned to the store, we have not received the gift card. We have spent a lot at this store in the past few weeks, but, just seems to be the run around on the promise of a gift card.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a month. This thing is huge. I was skeptical and was considering a French Door. This worked out much better. Love the ice maker. the ice is not too big or too small. Its about the size of the round ice, just not shaped round. When you think about this being $1200 to $2000 cheaper than a french door, and realize you can spend that money on beer, you'll make your decision :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge, perfect size and looks beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge, lots of space. Got cold super fast and great freezer

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our fridge, it’s spacious and love the ice/water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very accessible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we love this refrigerator. The space in the fridge and freezer are great the only downside is that there isn’t a deli drawer. We bought the fridge from the outlet as a open box excellent condition. It came very heavily wrapped and after unpacking there were a few more dents than anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little bigger than I planned to purchase, but I have found it to be the size I really need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home appliances

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very nicely, it’s a ice maker as well and it’s easy to clean and use.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome! Lots of space inside! Love the “cube” ice cubes!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed. Very poor repair service in warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in July. In November, Fridge and Freezer both warmed up to room temp over a couple of days. Called Samsung and notified all test results, reboot, defrost, etc. and seems like sealed system leak. First repair visit came after seven days. They diagnosed a sealed system leak, but they does not fix leaks - needs a "specialist." Now Samsung is making us wait another 20 days (!) for a repair company to come out for another attempt. Five months it worked, and now we are without a fridge for a at least 27 days. Unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JimH, we understand your frustration with your fridge. If, after a service visit, it is still not repaired, you need to wait 20 days for another service visit. We want to speak with you directly to provide support and explore options for repairing your fridge.
       
      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151500038) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance. I absolutely love the product and one of the best ones

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Very large but exactly what I wanted. One thing,it makes a loud popping noise every once on awhlie. Thought at first it was something wrong but on line says this is normal. And I know they cover stainless in this sheet or film even when its put together but we cannot get all the little frayed/torn pieces out/off the edges. We will be picking at it forever!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how much room there is and is the best fridge we have had so far.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    good fridge, terrible ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge other than one thing. The ice maker is the worst! it makes ice quickly but it is slow to dispense and it only wants to dispense crushed ice. Select cubed, you get maybe 50% crushed and 50% cubed, if not a higher percentage that is crushed. If i take the icebin out and let it completely thaw out, it will dispense only cubed for about 2 weeks and then it goes back to crushing the ice. I followed the manufactures recommendations and changed the temperature. this had no impact on it crushing ice. The crushed ice is not the worst part though, its the fact that it will jam up in the door and you have to take the icebin out to fix it.. when you do this, ice will go everywhere; creating a huge mess. so about once a week, i have to chisel out the ice accumulation in hopes of preventing it from clogging up and creating a big mess.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JerB,

      Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working correctly. We understand it is important to have a working ice maker to help us have cold water during the hot summer days. We will surely notate this feedback for better products and services in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      Ice dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.youtube.com/watch?v=vWp2bnE3uhQ

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144694943

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    couldn’t be happier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great fridge. I’m not sure how people are having issues with the quantity of ice this fridge produces. I have to imagine they are just really into ice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it perfect size plenty of room freezer is good size too

    I would recommend this to a friend