Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Best choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so excited to receive my refrigerator in my new place and they took all the care of my property and came on time I'm so excited, glad I chose Best buy to receive my product.
I would recommend this to a friend- Pros mentioned:Space
Great Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love our fridge, it’s spacious and love the ice/water dispenser.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently moved and bought all new appliances. Our refrigerator was one wonderful purchase. All the products that we purchased were a Samsung. It did take a little of time for them to all get delivered and installed but we have them all now and we love our Samsung house!
I would recommend this to a friend - Pros mentioned:Overall performance
Side-by-side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great - awesome service - set up went great.
I would recommend this to a friend - Pros mentioned:Overall performance
Side by side refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works wonderfully and I actually like the side by side better than my old refrigerator with the freezer at the bottom. It’s much easier to find my freezer items.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge. Color. Space everything works great
I would recommend this to a friend - Pros mentioned:Capacity
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything good and nice. It's perfect to my Kitchen, a lot of space also, you can put a lot of stuffs.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Great fridge so far 1week in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps things cold, looks great, no problems so far.
I would recommend this to a friend - Pros mentioned:Design
Love our Samsung fridge/freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Samsung refrigerator. It is capacious, and is designed for easy viewing of food. No butter compartment and we needed help changing the temperature but all was resolved. Not having food in the back of the refrigerator freeze is a wonderful advance. Tons of space in the freezer.
I would recommend this to a friend - Cons mentioned:Dispenser light
No light
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice refrigerator the only problem that I have is there is no light to turn on were the water and ice comes out,that's the only problem that I have
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing performance. I absolutely love the product and one of the best ones
I would recommend this to a friend - Cons mentioned:Ice maker performance
Ice maker is awful.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for almost a year and half. The fridge and freezer are great. Very roomy keeps the temp you set. Controls are easy to use. Finding the right water filter was a bit of a pain but was found. Absolutely TERRIBLE icemaker. Its tiny and takes forever to make the small amount of ice that it holds. It has a mind of its own. It decides weather you are getting crushed or cubed. It doesn't matter what button you choose. If you are a family that likes ice you will still need to use the top shelf of the freezer for ice trays because you will always be out of ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brown,
Thank you for your review. We are here to help with your concerns with the ice maker.
I have shared a Samsung link below that can help with your ice maker concerns.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144944026 and it will help our team pull up your information.
Leo
- Pros mentioned:Overall performance, Size
So far so good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good fridge that is compact with a great appearance.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. Lots of room. Easy to use and keeps food cold.
I would recommend this to a friend - Cons mentioned:Dispenser light, Ice maker performance
Problems problems problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems problems problems from the beginning. I water has never worked and the V ice machine gets stuck we have to fish V it the V ice by hand
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmarieT, we understand the importance of a reliable fridge. Allow us to help.
Here is a guide to help you troubleshoot if your ice maker is frozen. Please choose "Ice bucket is stuck." Kindly click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Below is a guide if your water dispenser is not working. Please click on the embedded word.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151550553) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Ice dispenser not so great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have always owned samsung appliances, naturally i wanted a nee fridge that matched my other appliances. Overall i am slightly dissatisfied with the ice maker design / water dispenser. It fits awkwardly and we always end up making a mess on my hardwood floor.
No, I would not recommend this to a friend - Pros mentioned:Capacity
Large capacity and VERY quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. It's very quiet and very spacious.
I would recommend this to a friend - Pros mentioned:Capacity
Beautiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room. We are enjoying the roomy fridge with a wonderful fingerprint free surface. It’s so nice to have an ice maker again
I would recommend this to a friend Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice appliance at an excellent price. Quick delivery with timely delivery updates. Note that if the item needs to have the doors removed to get it through the doorway into your home/building, the delivery staff will not do that if you haven't paid for "installation" at the time of purchase.
I would recommend this to a friend- Pros mentioned:Capacity
New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice fridge. Very spacious. The ice maker is able to keep up with my family of 5. Well worth the price
I would recommend this to a friend