Customer Ratings & Reviews
- Model:
- RS27T5200SR
- SKU:
- 6397576
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung refrigerator malfunctioned - Buyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware - very unreliable product. The compressor already failed and I have only had this fridge since August 2025. Checked to see if it might be covered under limited one year warranty, and it is not covered. If you do not have 3 inches or more of space on top, sides, and back of fridge, this can also create problems. I was out of town for two days and upon return, all the food in the fridge was spoiled. So, if you don’t want a paperweight that costs you a ton to repair and you don’t have ample room for this monstrosity of a fridge, get yourself a GE or Whirlpool (something along those lines) without all of the bells and whistles. It will last a heck of a lot longer than Samsung and you will save yourself a lot of anguish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mimi26,
This is not the experience we want you to have. We want to speak to you directly to provide support and see what options we can offer to help you with your refrigerator that has malfunctioned.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151819145) when you message us so our team can retrieve your information.
Thank you.
Nicole
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. Love the color loves the lighting inside
I would recommend this to a friend- Pros mentioned:Overall performance
Decent Stylish Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is exactly what I wanted no complaints I waited to give review so far it’s been a month works perfectly
I would recommend this to a friend - Pros mentioned:Overall performance
Good job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, great prices. Fast friendly delivery.
I would recommend this to a friend - Pros mentioned:Capacity
Beautiful fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of space, water taste amazing, perfect refrigerator for my kitchen.
I would recommend this to a friend - Pros mentioned:Space
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was really big. I thought going to a side by side I would lose some space, I think I’ve gain space. I just love it.
I would recommend this to a friend - Pros mentioned:Space
Awesome Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another awesome product from Samsung! This refrigerator has everything you need with up to date technology, plenty of storage/room, and simple setup.
I would recommend this to a friend - Pros mentioned:Capacity
I love this refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great choice of refrigerator. Aside from having a very nice color, the ref is huge an so spacious too. It meets our needs in stocking foods. Fingerprint resistant too.
I would recommend this to a friend - Pros mentioned:Capacity
Frigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Love this product and its' features..especially its' auto climate control..space inside is perfect for the value.
I would recommend this to a friend - Pros mentioned:Overall performance
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful in my mom's refreshed kitchen, love it
I would recommend this to a friend - Pros mentioned:Capacity
Great Icebox
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy very spacious highly recommend great price
I would recommend this to a friend Disgusting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In no way is this fridge fingerprint resistant. My refrigerator came with one shelf missing from the door. The water tastes gross, doesn’t come out cold, and the ice comes out cloudy and white. Once the ice melts the water is full of white floating specks in it. Samsung support is no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Amanda. Here are a few links that will be helpful in getting cleaner ice (https://bit.ly/3nvujAO) and better-tasting water (https://bit.ly/3qQ9PEI). ^Lo
- Pros mentioned:Capacity
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice an space full, and the color is just amazing.
I would recommend this to a friend - Pros mentioned:Space
Great looking value refrigerator.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect refrigerator for the price. Lots of space for a family of 3.
I would recommend this to a friend - Pros mentioned:Overall performance
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! This refrigerator brings my kitchen to life!!
I would recommend this to a friend - Pros mentioned:Overall performance, Size
I love this fridge!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large fridge inside and out!! It looks beautiful & keeps everything cool! I like the built-in ice maker that doesnt take up as much space in the freezer as other fridges
I would recommend this to a friend - Pros mentioned:Capacity
Refrigerator Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husband was very happy with the new refrigerator, it has fresh water, ice and lots of space.
I would recommend this to a friend - Pros mentioned:Overall performance
Smile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my black stainless steel refrigerator I highly recommend this refrigerator
I would recommend this to a friend - Pros mentioned:Design
Love this beautiful refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, beautiful and practical and so much room!! We love this refrigerator!
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, capacity and price. Also colors to choose.
I would recommend this to a friend