Customer Ratings & Reviews

Great digital monitoring i have little kids leaves the door open the alarm goes off

Frig came out of the box with scratches on the side panel.

This is a great fridge, it’s so deep it fits everything.

I like Samsung products so I'm very happy with my purchase even if it was an open box.

We bought 3 appliances from Best Buy. All Samsung, stove, otc microwave and friderator side by side doors. Jared Briggs and his Geek squad team did a great job removing old appliances and ibstalling tge new ones.

Best Buy’s has never called me about delivery. There is a scratch and crack on the outside ice maker. The delivery people took a picture and wrote a report. Told me I’d be notified in a few days. It’s over a week now.

Was originally picking this product up and then switched it to delivery then got an email saying it was out of stock. Can’t call the store only a call center so drove to the store and luckily it was still there. After getting it home an unwrapping it there was a dent right on the door that did not happen from hauling it. Tried to call the call center and was on hold for forever, called again and got hung up on. Sent an email and never got a reply.

I purchased this refrigerator in November 2020. Fast forward to March 2021 and the compressor went out. Due to poor customer service on both Best Buy and Samsung I am now waiting 3 weeks for repairs just so I can now have a $1400 refurbished refrigerator. This is a shame as I always purchase my appliances and other electronics here and Samsung brand. Never expected this. Buyer beware!!

Great Fridge however I believe the Best Buy guys who installed my fridge forgot a freezer container and we are now without one extra storage space.

I'm so very disappointed of samsung. So i bought a fridge from best buy and when arrived to my house it has scratches and scuffs all over inside . So i call best buy CS and they said theres nothing they can do .

I enjoy my new frig cause it has everything i have ever wanted

It has been 2 weeks since we started using. All works well.

The Samsung 27.5 cu. ft. refrigerator offers exceptional performance and functionality, making it a reliable choice for both household and professional use. Its spacious interior allows for efficient food organization and storage, accommodating large quantities with ease. The cooling system ensures consistent temperature control, preserving food freshness and quality at all times. Additionally, the ice maker operates efficiently, producing ice quickly and smoothly without occupying excessive freezer space. Overall, this model stands out for its advanced cooling technology, generous capacity, and dependable operation, making it a strong recommendation for anyone seeking a high-performance refrigerator.

Purchased 1/6/2022, delivered 1/15/2022, freezer died 3/29/2022. Unable to get service until 4/8. Lost items in freezer. Disheartening because we’ve had otherwise great experience with other Samsung products.

I am not a fan of this refrigerator ! Every time you touch it the doors dent! I paid $1400 for it and within 2 years, it looks older than the refrigerator I had before this .

I’ve had the Samsung 27.4 cu. ft. side-by-side fridge in black stainless steel for a while now, and overall, I’m really happy with it. The design is sleek and modern – it looks fantastic in my kitchen and resists fingerprints pretty well, which is a nice bonus. One of the biggest positives for me is the space. It easily fits all our groceries for the week with room to spare. The shelves and compartments help keep everything organized, though I do wish there was a bit more flexibility in adjusting shelf height. The cooling has been consistent, and the freezer is surprisingly roomy. That said, the ice maker has been a bit hit or miss. It works, but occasionally it takes longer to refill or gets jammed up a little. Also, the water/ice dispenser could use a bit more lighting – it’s hard to see at night. Despite those small issues, I’d still recommend this fridge. For the price, design, and storage capacity, it’s a solid choice.

Delivery was on time. Fridge had a big dent in it and no one from the service department has gotten back with me. Everything else was fine.

We killed our aging refrigerator with an overnight, open freezer door. This is a basic unit. Maybe a bit more basic than I realized. Its fake Stainless steel. CONS: Door It appears to be a printed "stainless pattern with a protective coat over normal steel. The ice maker is small and slow. I am not sure it makes enough ice for a family of four on a summer day. The feed system is also flawed as it will not catch the last few cubs in the bin for the door feed. Shelves are NOT adjustable. the top shelf in the freezer has two levels about 1.5 inches different. LED lights are daylight color temp balanced so look blue most of the time and do not light up lower shelves. You have to turn off the water to change the filter cartridge! REALLY? PROS: Door magnets stick to the Faux stainless steel. IT is clean looking It has a lot of room!! with only basic organizing tools built-in. IT supports power cooling and Power freezer modes to get a burst of cool if needed. It has a door alarm. It could be delivered in 2 days. My guess if I could have looked and wasn't in need, I might have chosen a different unit, but need and Virus world meant taking a risk. Overall I like it and I like the idea of the Inverter Compressor so it can adjust power use to need vs On OFF On OFF etc. But Samsung. Adding $2 in extra lower LEDs. And a better ice feed system and this would be a much nicer unit with not much extra manufacturing cost.

Ice dispenser leaks water on my floor when I am getting ice. And the ice gets clogged up in the dispenser.

Isn’t the temp it should be have it set at 35 used a thermometer and that shows 44