Customer Ratings & Reviews
- Model:
- RF28R7551DT
- SKU:
- 6355754
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the spacious interior, smart features, and touch screen of the 27.7 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub. They appreciate the convenience of the Family Hub features, the ample storage space, and the ability to control the refrigerator using their smartphones. However, some customers have experienced issues with the ice maker and the lack of adjustable shelves.
This summary was generated by AI based on customer reviews.
Ease of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Buy. Easy set up and lots of extras to get used to.
I would recommend this to a friend- Cons mentioned:Ice maker
great looking refrigerator. has many issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator when it is working. Had to have 2 service calls. Had to get icemaker fixed. Keep getting error codes. Wife loves it. Get extended warrenty you will need it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mike,
I see that you were experiencing issues with your Samsung Refrigerator. I am glad to see that our certified technicians was able to resolve your issue. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143163419. We welcome you to our family and thank you for choosing Samsung. ^Brad
Good product very easy to operate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product would recommend this product any day
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your kind words, Melo. We are proud to have you as a satisfied member of our family. ^Lo
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend this refrigerator
I would recommend this to a friendBrand response from Samsung
Posted .Hey there, Wooswim! Samsung is happy to hear that you've found the perfect refrigerator for you and your home. Thank you for the 5 Stars! ^Lo
Samsung Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome new color. Samsung hit a home run with this.
I would recommend this to a friendAmazing !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super cool technology and a great refrigerator....
I would recommend this to a friendBrand response from Samsung
Posted .It's super cool of you to say that, 67Chevelle! ^Jecca
- Cons mentioned:Ice maker
samsung purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product however, the ice maker leaked after usage. i found out that this manuf. has had issues with this problem on many models
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ipadreview,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the Samsung refrigerator. We apologize for what happened to your ice maker that leaks. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking the link below for basic troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
or
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
You may want to check this link for reference to avoid future repairs:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7551SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144190928
Thank you for choosing Samsung. Have a great day.
-Trisha-
Hub refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very good buy keeping food cold but doesn’t do much on the tablet party you cannot get Facebook you cannot watch videos your Internet has to be perfect for it to even answer you it’s very frustrating and you cannot download apps I’m very disappointed about it but overall it does keep your food very fresh and very good
I would recommend this to a friendBrand response from Samsung
Posted .Hi Suga.
Thank you for bringing this to our attention. I see you have some concerns with the Family Hub 27.7 Cu. Ft. 4-Door French Door Fingerprint Resistant Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Only some apps on Family Hub work https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Family Hub
https://www.samsung.com/us/explore/family-hub-refrigerator/overview/
I highly recommend visiting this link for the reference guide:
How to set up the Samsung Family Hub refrigerator https://www.samsung.com/us/support/answer/ANS00080242/
Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/
Discover the new features on Family Hub 6.0 https://www.samsung.com/us/support/answer/ANS00088922/
Manage photos and videos on your Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00083882/
Get recipes and plan meals on your Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00087002/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144652860
Have a great day.
^Charles
Don’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family hub monitor stopped working right after two years, when the warranty ends.
No, I would not recommend this to a friendNice but missing a shelf
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge but it is missing the small ledge shelf in the freezer and no one can find the part to replace it. Would give it 5 if we had all the parts.
I would recommend this to a friendDidn’t go how I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my fridge with missing hardware and damaged they made me come in to the store to resolve which was a pain and then told me they would exchange it except that now it was back ordered until July (3 months away at the time) so now I have a fridge that’s all beat up with no handles on it for 3 months I usually love Best Buy and spend a lot with them but this was a very bad experience so it’s pretty hard to recommend at this point I’m definitely not satisfied with this experience
No, I would not recommend this to a friendSamsung Family Hub
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all the hype it looks to be. Don't judge a book by it cover... Do I like it yes.. Would I buy it again? No....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Applefan! We are sorry to hear that the unit is not meeting your expectations. However, we are happy to know that you chose Samsung for your appliance need. If you ever need assistance contact our support team via any of the following using ticket number:1143613411
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
ICE MAKER BROKEN - WASHER SPINNING OUT OF CONTROL
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE REFRIGERATOR AND CUSTOMER SERVICE IS A JOKE - WASHING MACHINE SPINNING LIKE AN OUT OF CONTROL HELICOPTER TOO! THESE APPLIANCES ARE ALL 3 MONTHS OLD!!! I PAID ALMOST $20,000 FOR ALL NEW APPLIANCES AND ALL SAMSUNG SMART HUB - EVERY SINGLE APPLIANCE IS HAVING AN ISSUE AND THE REPAIR CREW IS LIMITED!!! WHAT A COMPLETE WASTE OF MONEY AND TIME! I CANNOT BELIEVE THIS IS THE WAY PEOPLE ARE TREATED WITH EXTENDED WARRANTIES ON EVERYTHING!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I would like to have the opportunity to help you get the best performance out of your refrigerator. If you were still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number # 1141460311.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
A so so refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator’s family hub works great, no connectivity issues. Problem with the flex zone temperatures - will not go below 38 degrees. Setting is at 29 degrees. Caused a lot of meat to spoil. Samsung product support has continued even after replacing the mother board. Everything else works great but the flex zone is useless, will not even get as cold at the top refrigerator!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Techie! I have this link (https://bit.ly/3ae3Ihu) that can help you with your cooling concerns. ^Jecca
wish I could take it back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I hate the ice machine. The family hub is NOT worth the hassle of the ice machine. When we first got it the water dripped from the hose just randomly then we called and had service done and it don't drip anymore. However, the ice is so slow. Even to get cubed ice. It takes awhile for the cubed ice to come out. The crushed ice is not worth the hassle. It takes a full minute for the crushed ice to come out then it is still slow. It also leaves more than half of the ice in the door (the chute for the ice dispenser) and then drips onto the floor. If I could take it back I would but it took so long for repair to be done I am outside of the 30 day return policy. I would never recommend this fridge to a friend. I am an Samsung user all the way, that's why I bought this fridge. I only looked at Samsung, instant regret.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there purpleburton152,
It seems that you are having some concerns with your Samsung Refrigerator not keeping up with ice production and I understand how frustrating that can be. I would like to provide some help that will be sure to give you the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143273543. We confess for an inconvenience this may have caused and welcome you to our family. ^Brad
Great to have apps. But pairing should be limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Space in between shelves is too limited. Need more llay in between shelves.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for leaving a review! Your opinion matters to us! Samsung is continually improving its products and services, and feedback like yours helps us do that! ^Lena
Unable to review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t gotten the product yet so I’m unable to post a review.
I would recommend this to a friendSorry I got this frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Support is lacking. Problem with software. Connecting to Samsung phone hard todo and hard to get support. I would not buy this frig again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Softwarepain,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. We apologize for the inconvenience of having a hard time connecting to SmartThings. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to properly connect to SmatThings on your refrigerator:
https://www.youtube.com/watch?v=NaR7qoeV3WQ
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/answer/ANS00048957/
I recommend clicking these links for a basic troubleshooting guide for future reference:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7551SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144418115
Thank you for choosing Samsung. Have a great day.
-Trisha-
Items damage and long time to remplacement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys delivery damaged the fridge ..dispence ice and water was broke trai put inside the fridge for my front door and this guys fly away and not talk about the damage frige door dispencer and not istallation.i wait 3 months for delivery now i need to wait feb 2022 for a new fridge.best buy nightmare and never buy in this store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
WORST SERVICE FROM BESTBUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST SERVICE FROM BEST BUY AND THE DELIVERY TEAM. THEY ARE VERY RUDE. NEVER ORDER APPLIANCE FROM BEST BUY. WORST SUPPORT AND SERVICE.THEY CANT EVEN INSTALL A REFRIGERATOR. IF U CANT INSTALL DONT SELL THE INSTALLATION PACKAGE WITH THE FRIDGE. I DON'T RECOMMEND BIG APPLIANCE PURCHASE FROM BEST BUY AT ALL.
No, I would not recommend this to a friend