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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1031 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 27.8 cu. ft. 4-Door Flex French Door Refrigerator with Food ShowCase for its spaciousness, with many noting that it provides ample storage. The flex zone, showcase door, and convertible compartment are also well-received features. However, some customers have concerns about the reliability of the ice maker and the noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,031 reviews
  • Rated 5 out of 5 stars

    Perfect for our family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this fridge for a month but so far we are loving it! We are enjoying the versatility of this fridge. The left door with the ice maker has some odd sized storage but since it boasts so many other storage options this isn't that big of a deal for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the look, needs a little more functionality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because I really don't like the freezer on the bottom where everything gets dumped in the bottom drawer. although it is great it is pretty awkward that you want fit a carafe of oj standing up you have to lay it down.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Average Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for a new fridge with a lot of space. Quality is OK. Got scratch marks on the water dispenser when some of the glasses touched it. Poor quality there.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello HouseOwnerHilliard,

      Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator has a lot of space and the quality is okay; however, the water dispenser got scratched when some glasses touched it. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

      Here is a link to the user manual. See pages 55-62 for information about maintaining your Samsung refrigerator for reference.
      https://downloadcenter.samsung.com/content/UM/201904/20190416171610412/T-TYPE_RF9000K_DA68-03378A-06_EN_MES_CFR.pdf

      You may also check the video link below about cleaning your appliance.
      https://www.youtube.com/watch?v=Gw_NOk1rLAY

      I've also included a link to our Warranty Page to learn more about your Samsung refrigerator's warranty coverage.
      https://www.samsung.com/us/support/service/warranty/RF28K9380SR/AA

      Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your Reference Ticket Number: 1144788621

      Thank you, and stay safe!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the ability to reach in and get milk or other items out without opening the whole door is really nice. And being able to use one half of the bottom as a freezer or refrigerator is a nice option. The black stainless steel is gorgeous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing this fridge is missing is the touch screen and the internal camera, I honestly don't need another touchscreen in my house so this fridge is perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but good things to say about this fridge so far. We've had it for about a month. The lighting inside is great, we like the flex option, the controls are easy to use, and set up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning Looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge looks great and does a great job of keeping everything inside cold. The black stainless finish shows no finger prints and can be wiped down with a sponge for easy cleaning. The ice maker has a large capacity and never runs out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great! Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had good experiences with our other Samsung major appliances such as a washer, dryer and a 75 inch TV so we had no doubt that this was going to be an excellent product. We are very happy with it. Excellent quality and very well made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for an LG that suffered the infamous compressor failure. Too new to give a durability level. It is a beautifully crafted and designed unit for a 36" x 72" opening. So far. So good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello bmromer! We are so glad you like it! Thanks for taking the time to leave us such positive feedback. ^Lena Samsung

  • Rated 5 out of 5 stars

    refrigerator samsung 27.8 cu. ft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are just learning all the great features of this refrigerator however what we have discovered is the freshness it keeps our farm products and allows us to buy for the week instead of daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sectional Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this refrigerator. Easily lets me segregate my frozen foods, i.e., meats one side and vegetables on the other, and retrieve one or the other without accessing the entire frozen area. AND, it looks great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Im glad to hear that this is meeting both your organizational and visual needs. Thank you for being a part of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting this refrigerator for months. When I finally purchased it I was so pleased. It's the perfect size for my family. My 2 year old granddaughter loves that she can open the bottom panel where I keep her juices and snacks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versatile and practical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is that the surface scratches too easy. Be careful with your magnets!! The options on this fridge are awesome, we use the the lower door for the kids fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this fridge after my Samsung with drawers and lcd, bottom drawer stuck and geek squad replaced under warranty. I like the doors better, seems like it has less room in freezer but I don't mind since I have a freezer in my garage.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    DO NOT BUY - Ice maker replaced 4 times in 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this or any Samsung refrigerator! After 2 years the ice maker froze up and had to be replaced. Now it does it every 3-4 months. I had seen a few reviews mention this so I figured I would get a Geek Squad plan just in case. After being replaced 3 times and still freezing up, Best Buy refuses to see that this is a larger issue than just a faulty ice maker. They just offer to have the ice maker replaced so the cycle can continue. Samsung and Best Buy refuse to accept that this is defective product and continue to sell them. Do yourself a favor and stay away unless ice maker is not important or you are ok with replacing refrigerator as soon as warranty is up.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your feedback, Kendra. We would love to speak with you further to see what can be done to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1140348935.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo Samsung

  • Rated 4 out of 5 stars

    Flexible storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this fridge for about 2 months and have enjoyed it so far. Major downsides for me - no "meat and cheese drawer", ice make takes up tons of space in the fridge up top, and shelves on the door are too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Samsung 27.8 Cu ft. 4-Door Flex French Door Refrigerator is great! The only thing is, I wish the tray that catches the water on the outside of the door was deeper or designed differently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked at a lot of refrigerators and are very happy with this purchase. We especially like the double freezer doors on the bottom. It allows us to organize and locate our frozen foods much better than any other design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator last year for our downstairs game room. Liked it so much when we needed a new upstairs refrigerator—we simply bought it again. The lower two door flexibility is genius.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great products n awesome prics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the overall products n pricing, however noted dents on microwave when delivered, the guys promised to replace that. Experience in the store could have been better with few more trained staffs

    I would recommend this to a friend