Customer Ratings & Reviews
- Model:
- RF28K9380SR
- SKU:
- 4930900
Rating by feature
- Storage Capacity
Rating 4.1 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 27.8 cu. ft. 4-Door Flex French Door Refrigerator with Food ShowCase for its spaciousness, with many noting that it provides ample storage. The flex zone, showcase door, and convertible compartment are also well-received features. However, some customers have concerns about the reliability of the ice maker and the noise it makes.
This summary was generated by AI based on customer reviews.
Ice Maker is Horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have bought this product, the ice maker freezes up and ceases to function at least once a month. I'm constantly scraping ice out of the unit and this is completely unacceptable for a 3,000 dollar refrigerator. I've been a long time Samsung supporter and typically buy their products with confidence. This product is a big let down. After research on the issue, I see that this is a widely known issue. This was not mentioned to me by Best Buy when purchasing this and I am upset with Samsung for not addressing this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, DougJ. I understand your frustration and would love to discuss this matter further to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1139466044.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Plenty of room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this item for a few weeks but no issues. The freezer is so much bigger than expected.
I would recommend this to a friendBrand response from Samsung
Posted .Sometimes bigger is better! We're glad to know you're happy Teri! ^Jecca
Great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High technology refrigerator!!!!! Nice looking as well!!!!! I owned this two years already!!!
I would recommend this to a friendSAMSUNG 27.8 REFRIGERATOR
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THIS REFRIGERATOR, LOOK GOOD, IF YOU LOOK AT IT YOU WILL LOVE IT.
I would recommend this to a friendLove the flexibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is awesome to have a larger refrigerator. In the summer months I will enjoy the extra room for all the fresh fruits & veggies.
I would recommend this to a friendlots of room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lots of room and nice feature to change part of the freezer to a refrigerator
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just love it !it is big and wide , like the advantage of shifting from fridge to freezer for the bottom part of the fridge
I would recommend this to a friendFlex fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to be able to set fridge by phone if changing zones. Wish there was better adjustability of shelves though.
I would recommend this to a friendVery cool fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for those that need more fridge space. Bottom right spot is just for the kids stuff and they love it.
I would recommend this to a friendBrand response from Samsung
Posted .Having a refrigerator that meets the needs of all family members is important. Thank you for making the Samsung family a part of your family. ^Lo
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No fingerprints. Easier to keep clean. Love that you don’t have to open the complete door to get milk or juice.
I would recommend this to a friendBest frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this frig. The two freezer compartments have lots of room and make it easy to access everything in the freezer.
I would recommend this to a friendBest refrigirator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this smart refrigirator for my home and its been working nice for us. Its been very useful .
I would recommend this to a friendvery easy to use and spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and love the different features and the multiple rooms and modes of operation
I would recommend this to a friendLove this Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge. Great quadrants. Size is perfect. Love the showcase feature. Perfect all around
I would recommend this to a friend- Cons mentioned:Ice maker
DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator almost 2 years ago. We were impressed by the features and how fresh it kept everything. Fast forward a year and ice maker continually freezes up and doesnt work. The ice maker itself is located inside of the refrigerator and the slightest bit of condensation causes it to freeze up and a defrost is needed. After 24 hours maybe you start getting some ice again. I defrosted last night and its already locked up with ice again. Apparently this is an issue with not only this model but others as well and is due to design flaws that have been known for a number of years but have not been fixed. I definitely do NOT recommend this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142698981. We thank you for being a part of the Samsung family. ^Brad
Very nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the new refrigerator. My only disappointment is the limited room on the door shelves.
I would recommend this to a friendSo far so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this and so far very happy with its functionality. I hope this continues.
I would recommend this to a friendKiran
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is awesome about this product . I will definitely recommend to others
I would recommend this to a friendLove our fridges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new Samsung refrigerators. Especially since the 4th section that can be either a fridge or freezer.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator easy to use. Thanks for the fast delivery.
I would recommend this to a friend