Customer Ratings & Reviews
- Model:
- RF28K9380SR
- SKU:
- 4930900
Rating by feature
- Storage Capacity
Rating 4.1 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 27.8 cu. ft. 4-Door Flex French Door Refrigerator with Food ShowCase for its spaciousness, with many noting that it provides ample storage. The flex zone, showcase door, and convertible compartment are also well-received features. However, some customers have concerns about the reliability of the ice maker and the noise it makes.
This summary was generated by AI based on customer reviews.
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but when they sell you this refrigerator they don’t tell you that the ice maker and dispenser is extremely slow working. You could take a nap before your glass is full of ice. You think you have a. Lot of room but once you use it the shelves are small and you can get half to 3/4 of stuff you used to have. Freezes is a pain to get in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jackie,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
and we do apologize for any trouble this may have caused you. To help you with your concerns let me share with you some links about your refrigerator ice maker and product features of your refrigerator so you have a guide on how to utilize it.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Product Manual
https://downloadcenter.samsung.com/content/UM/201904/20190416171610412/T-TYPE_RF9000K_DA68-03378A-06_EN_MES_CFR.pdf
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144300843
^Ross
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, reasonably priced, happy customer
I would recommend this to a friendGreat Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator works great for all my family
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
I would recommend this to a friendGreat options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has great features and a very versatile lower half
I would recommend this to a friendSo far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problems! Looks fantastic in my kitchen. Love it!
I would recommend this to a friendSamsung Showcase Refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best features for 2017 and Black Stainless AWESOME
I would recommend this to a friendpoor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we had a lot of problems with this refrigerator problems with the ice maker problems with the electronic tablet problems with the compressor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angel,
We are glad to know that you are using one of our top-of-the-line Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator. We will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Ice maker issues:
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Control panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
For the compressor problem, you might want to check this link for the warranty coverage for repair:
https://www.samsung.com/us/support/service/warranty/RF28K9380SG/AA
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144322106
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Ice Maker Review - Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the refrigerator for less than one year and have had to replace ice maker twice. When Ice Maker does work only supplies enough ice for 4 cups.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MG22,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience it may cause you. I'm sorry to hear that the ice maker is not producing enough ice.
I will provide you with a link that indicates a troubleshooting guide for the ice maker that doesn't produce enough ice.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For general issues for ice makers, you can check this link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF28K9380SR/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144214235
^Rainly
If only the icemaker was better...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 4 compartment concept but the leaking icemaker is such a pain it makes the fact the kids have a little firdge on the bottom not as cool of a feature since we tend not to have ice and have water rips inside the fridge since the icemaker leaks. they have a new model with icemaker in freezer area only - likely because the icemaker in this model and many others has known defacts that leaks, feeze over and other issues...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we certainly understand how important it is to have your refrigerator working as designed. We would like to speak with you further about the concerns you are having with your ice maker. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144131234) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Love it but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung, and the functionality of the fridge I'm sure is Superb, but i don't think the 4 door system is the best use of space. It's probably great if you have the certain need for the flex zones, but i did not.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Awesome,
We appreciate you taking the time to leave us a review on your new refrigerator. You made an excellent choice for your home, and we are pleased to hear how happy you are! Your suggestion regarding the 4door system is highly appreciated.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144314529
^Rainly
replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 2 year old version of this fridge that had repeated problems. They Geek squad protection kicked in on the last problem and they replaced the whole thing. Will see how this version does.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144754705
^^Ross
- Cons mentioned:Ice maker
Make sure that you have a hair dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because you need it weekly to defrost the ice maker. I've have my icemaker replaced or serviced at least 7 times in 2 years and they refuse to leave any paper work. Now they are offering to take it away and give my a 50% off coupon for another piece of garbage. Be warned.
No, I would not recommend this to a friend Good quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a good quality product, my only negative is that the door shelving is way to narrow and ackward on the side where the ice maker is. Otherwise very happy with the product
No, I would not recommend this to a friendPerfect Frig
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Frig. Works really well. Like the design, looks and functionality.
I would recommend this to a friend- Cons mentioned:Ice maker
Freezer stop working after 8 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice refrigerator and we like it; however, the freezer is stop working after 8 months. It takes 3 days for Samsung tech to come out to fix the issue; this is too long. All my frozen food is now ruin and I have to throw it away.
No, I would not recommend this to a friend Slow computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not very worried about the speed of the computer. I needed a reliable laptop for a home office to pay bills and for general accounting. The price was very good.
I would recommend this to a friend- Cons mentioned:Ice maker
DO NOT PURCHASE SAMSUNG
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly this refrigerator lives up to Samsuxk quality. 2 years old an the ice maker takes a crap. AVOID Samsung products. Quality is no longer with this company. They are replacing the crappy ice makers for many models. However they are breaking over an over. Please avoid Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Horrible! Thank you for taking the time to leave your feedback. I understand that your ice maker is not working as designed and this link (http://www.samsung.com/us/support/troubleshooting/TSG01001012/) will help rectify your concern.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143581477
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Ice maker
Ice Maker frosts over every 2-4 weeks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator would be 5 stars except the ice maker which requires defrosting with a hair dryer at least every 4 weeks. There is a class action lawsuit currently for this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michael,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience since you need to defrost the ice maker using your hairdryer. I understand that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the ice maker freezes up.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
Also, you can check this link for other related troubleshooting guides for ice makers: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144255624
^Rainly
Dented when received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received this it had multiple dents and I had to request all the doors be replaced. Other than that I love it
I would recommend this to a friend