Customer Ratings & Reviews
- Model:
- RF28K9380SR
- SKU:
- 4930900
Rating by feature
- Storage Capacity
Rating 4.1 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the 27.8 cu. ft. 4-Door Flex French Door Refrigerator with Food ShowCase for its spaciousness, with many noting that it provides ample storage. The flex zone, showcase door, and convertible compartment are also well-received features. However, some customers have concerns about the reliability of the ice maker and the noise it makes.
This summary was generated by AI based on customer reviews.
I do not recommend buying this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying this Refrigerator. If I can return it I would I brought this refrigerator 8 months ago and been having problems with it ever month . The Ice maker has a really bad defect with the I’m constantly calling samsung about the warranty they are very friendly and send tech out but I only have a couple more months and I don’t know what I’m going to do this refrigerator is not the worth the money . beautifully design but very poor quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mythomas23, thank you for bringing this to our attention. We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone. ^ Shifa
Defective Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only for this particular model, but generally all French Door Samsung Refrigerators have defective ice maker. Mine stops making ice after 16 months of purchase. You will find tons of videos discussing the defective ice maker of Samsung Refrigerator. There was even class lawsuit against Samsung, but Samsung doesn't really care since it has enough money to settle the lawsuit. Anyone who wants to buy Samsung Refrigerator just be aware!
No, I would not recommend this to a friendWorse purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ref is made to last 5 yrs. Warranty details are hidden. Mine refer broker down and just to come and check unpaid $140 usd just for telling me I need to buy a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing this information about the fridge. We're always available to help, MarcoaG.
To learn more about the refrigerator's warranty coverage, kindly turn to pages 68-72 of the manual for your reference:
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190416171610412/T-TYPE_RF9000K_DA68-03378A-06_EN_MES_CFR.pdf
We would love to speak to you directly to gather more information about your refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146517771, to help our team pull up your information.
Have a great day!
^Chrystel
Defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model has a defect. The ice maker freezes and you have to use blow dryer to melt it so the ice can work. Let the Best Buy feel squad told me to the blow dryer. For the price I paid what a rip off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We got your back, Lupe!
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Please check out this guide below for a hassle-free ice maker diagnosis.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954304, to help our team pull up your information.
Have a great day!
^Chrystel
ACOLETheRealtor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator would not stay cold and the freezer would not always freeze. After 7 years of ownership both the refrigerator and freezer went out.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
If you don't use the icemaker is good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker broke when the warranty expired... Don't buy a Samsung Refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JosephL,
Thank you for sharing us your experience with the ice maker. Let us help you with your Samsung refrigerator.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had service called 3 times, now down again. Wont hold freon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 27.8 Cu. Ft. 4-Door Flex French Door Fingerprint Resistant Refrigerator with Food ShowCase not holding freon or not cooling. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have, and we will continue to work on improving the quality of the products we offer.
Freon usually travels through closed copper coils in an AC/ Fridge unit, but these coils can crack and result in an AC/ Fridge coolant leak. A freon leak will produce a smell between sweet and chloroform. Over-charging the freon on the system can also render the appliance not working properly.
Here are some topics that can help with the Fridge not cooling, but if they do not work, the warranty policy is also below.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Here is the link for the warrant policy.
https://www.samsung.com/us/support/service/warranty/RF28K9380SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144617446
Have a great day.
^Charles
- Cons mentioned:Ice maker
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator part works fine. Looks great. However, the Ice-Maker has broken repeatedly and been replaced 3 times. Per the repair guys, it will freeze up on you too. 10/10 will not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 27.8 Cu. Ft. 4-Door Flex French Door Fingerprint Resistant Refrigerator with Food ShowCase; the ice maker is freezing up. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
I highly recommend visiting this link for the reference guide:
A sheet of ice forms in the refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001857/
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28K9380SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620438
Have a great day.
^Charles
Don't buy a Samsung appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't last long enough for the amount paid. Don't buy a Samsung fridge. Or any appliance by them. My MIL bought one and a year or two later we did as well. Her ice maker went out, soon after ours did as well. Of course after warranty expired. She had it replaced on her dime twice by Samsung certified repair techs. No easy way to repair yourself or any work arounds to avoid this. Bought my Samsung oven in 2019 after my brother had one for a year. Their electronic panel melted sometime after I bought mine and now all mine does is show scrambled moving numbers constantly since 2021. Terrible appliances!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WhitM,
Thank you for sharing your experience with us. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. I also like to apologize for the inconvenience that the ice maker stopped working and for the incorrect display on the oven control panel. For this matter, there are a few factors that can cause an ice maker to not work and for the oven incorrect display.
I highly recommend visiting this link for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also refer to this link for the ice maker limited warranty:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/refrigerator-warranty/Refrigerator_Warranty_EligibleModels_V3.pdf
Link for oven panel incorrect display:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
If the error persists you may refer to this link, to check if a service technician is available for in-home repair: https://www.samsung.com/us/support/service/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144187271
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great Initially But Died After 6 Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this fridge for the 6 years I had it, but then the freezer stopped working. It will probably cost over $1,000 to fix it. If it had been the compressor, which has a 10 year warranty, it would have been okay. However, it is something else. One would think that the high price would entail it lasting a long time. I will never buy Samsung again.
No, I would not recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 6 years. We had constant issues with the ice maker and then the freezer stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jessi13,
We apologize that your experience with the Samsung refrigerator was less than ideal.
We appreciate all observation that helps us understand how to improve our products and services.
For the ice maker issues, you can check this link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, you can check the link below if the freezer is not working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144888853, and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly