Customer Ratings & Reviews
- Model:
- RF28JBEDBSR
- SKU:
- 4278000
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 2.9 out of 5 stars
- Design
Rating 3.3 out of 5 stars
Customers are saying
Customers are delighted by the spacious interior, the convenient middle drawer, and the sleek design of the 27.8 Cu. Ft. 4-Door French Door Refrigerator. Many customers particularly love the black stainless finish and the fingerprint-resistant exterior. However, some customers have expressed concerns about the slow ice maker and the noise level of the refrigerator.
This summary was generated by AI based on customer reviews.
Disappointing if you want ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking but the ice maker does not work. We constantly have to get it fixed and the repair person said the ice maker on all Samsungs don't work. What's the point of wasting space in a freezer on a non functioning ice maker? I wish I could rip it out to have more freezer space instead.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Had less than two months before ice maker broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the design/layout of the fridge -- mostly. But the ice maker froze -- less than 2 months before we had it delivered and fortunately -- Best Buy is exchanging it out for something different. Its a shame -- I really liked the fridge too.
No, I would not recommend this to a friend Very expensive, doesn’t deliver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you spend this kind of money you expect superior performance and support. This system is all flash and low performance. First of all water from dispenser DOES NOT GET COLD. Contacted Samsung support and they are horrible. They bombarded me with troubleshooting that wasn’t even relevant. Finally they agreed to listen to me and sent the installers BACK to verify the installation was correct after I ensured them it was. Turns out it was installed perfectly. Bottom line the water doesn’t get cold because of the poor design of this system. Samsung couldn’t even agree on how the water system was configured or works. The ice maker is loud and slow, the crushed ice spits out random chips and slivers of ice VERY LOUDLY. I’m strongly considering returning this unit I’m so unhappy. For the price it should be AWESOME and at best it’s average. Save your money..this isn’t worth the EXTRA cost.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Besybuyfan, we understand your frustration with this refrigerator. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
- Cons mentioned:Ice maker
Buyer Beware!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stoped working after 18 months. Leaks water onto my floor daily. Spent over $600 to fix and it still leaks. Will NEVER by a Samsung appliance ever again. Absolute garbage.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Stay away, Ice Maker is always broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first Samsung refrigerator i have purchased, problems from the install. The doors wont stay open and the ice maker constantly freezes up. I have a soft water system and change the filters every 3 months. No help, this thing is a POS- Looks nice though. Stick to a whirlpool.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Do not buy a Samsung refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have a known issue with the ice makers freezing up that they are not fixing. Search for the Samsung Refrigerator Recall group to read posts from thousands of frustrated Samsung refrigerator owners.
No, I would not recommend this to a friend The listed dimensions are WRONG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The listed dimensions of this product state that it is 68.9 inches tall. These dimensions DO NOT include the wheels. The actual dimensions of this are 69.5 inches, which is too big for my opening. I waited a month for this thing to come in, waited home all day for the delivery to show up (and it was late), only to find that Best Buy/Samsung can't even get simple measurements right. VERY VERY upset.
No, I would not recommend this to a friendNot fingerprint resistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel is NOT fingerprint resistant. It shows e try mark
No, I would not recommend this to a friendBrand response from Samsung
Posted .:Hey Teralynn, thank you for your feedback! The refrigerator is fingerprint resistant, not fingerprint proof. Here is a link with some suggestions that may be helpful, https://bit.ly/2LTImhC. Thank you. ^SuSu
- Cons mentioned:Ice maker
Never buy Samsung again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant problems. Ice maker well reported and Samsung refuses to help after one repair that lasted 6 months
No, I would not recommend this to a friend Don’t buy a Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very unhappy with this refrigerator. We purchased it in 2016 and just after the one-year warranty expired the icemaker started freezing up. We have to run defrost about once every month and about a year ago the refrigerator started freezing up on the back coil Which is located in the fridge compartment. We recently decided enough was enough and bought a new LG refrigerator to replace this one.
No, I would not recommend this to a friendDO NOT BUY A SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIFIC ICE BUILD UP UNDER THE FREEZER DRAWERS> Starts happening 1 year after purchase. Huge problem for Samsung GOOGLE it !
No, I would not recommend this to a friendIce maker Freezes 6 service calls no replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this fridge for approx 3 years and the ice maker freezes up quite often. After 6 service calls later under Geek Squad protection plan the latest fix was 2 dots of silicone to direct our ice water. I have contacted Geek Squad protection only to be told that the ice maker is an accessory and they will not replace the refrigerator. The hardware is also very flimsy as parts to drawers and handles have broken off in short period of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you'd like to discuss your specific situation in dept with us, we'd be happy to see what options we may have. Please reference ticket number 1141193247 and contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
NOT A GOOD BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ICEMAKER ON THESE DIES WITHIN 2 YEARS OF PURCHASE. I WAS TOLD MY THE REPAIRMAN THAT THERE IS A FLAW IN THIS DESIGN BY SAMSUNG. APPARENTLY THE MOIST AIR FROM THE FRIDGE ACCUMULATES IN THE ICE MAKER, PREVENTING IT FROM MAKING ICE. ALSO IT IS NOT FINGERPRINT PROOF, AS STATED.
No, I would not recommend this to a friendIce Maker Never Works in First Year of Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is really disappointing that in less than a year we can never ever get the ice maker to work. It is a waste of a fridge without a working ice maker. Constantly we are trying to defrost it and even then it usually does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us. We would love to speak to you further regarding this to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1140349289.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Issues after 2 months, water leaks into drawer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 2 months, I have water building up in the top drawer. Not an issue that I want to deal with already.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello ChampCorey, we understand your frustration with this refrigerator. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
The door on the right makes me crazy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the door on the right of the refrigerator won't stay open when it still have. It's a nigthmare when you arrive from supermarket and would like to put inside all the groceries
No, I would not recommend this to a friendIce maker breaks all the time!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THe ice machine has failed more than 3 times. I would NOT recommend this fridge
No, I would not recommend this to a friendSamsung refrigerators continually freeze up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators continually freeze up requiring expensive repairs.
No, I would not recommend this to a friend