Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Poor use of condiment shelves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You aren't able to put many condiments in the shelves aside from miniature jars. Nor is the shelf space conducive to taller items.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LISHA,
Thank you for reaching out. We appreciate you informing us that you aren't able to put many condiments on the shelves, and the shelf space is conducive to taller items. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to a guide for tips for an organized refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
For reference, you may also check the link below to compare size options on Samsung refrigerators.
https://www.samsung.com/us/support/answer/ANS00080613/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788939
Thank you, and stay safe!
-Angelica
- Cons mentioned:Ice maker
Ice maker is a deal breaker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker does not work and freezes up all the time. The door does not keep milk cold, spoils quickly. Poorly designed and ice maker only works occasionally and then it chooses whether it is going to give you crushed or cubed ice no matter what you choose. Extremely disappointed in this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Ice Maker. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142762101. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
Don't buy this one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have to have a service call after a month
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there dont, I see that you are experiencing some concerns with your new Samsung Refrigerator and am glad to see you were able to get a speedy repair set up with one of our certified technicians. We are here if you need any further assistance via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963530. We are honored to be the trusted brand in your home. ^Brad
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with the refrigerator, just not happy with best buy. When the refrigerator was delivered there was 2 dents that i immediately pointed out to the delivery guys. I called the geek squad and told them about the issue. They said I could accept the delivery or refuse the delivery but either way they would replace the refrigerator in a timely manner. I told them i would accept the delivery because we just bought the house and did not have a refrigerator. I was told the delivery needed to be completed in the system until they could set up a time to have the new refrigerator delivered but was told it should be within a week. The next day I received a call saying that the refrigerator was out of stock and couldn't be delivered until mid February. So the refrigerator is great just really frustrated we spent that kind of money on a fridge that has dents.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback with the delivery/install team and the delivered fridge.
Have a great day.
^Charles
Samsung Fridge Huge Disappointment and $$$ Repairs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking fridge but there have been so many problems in the first year, I will likely never by another Samsung appliance. The icemaker started leaking water inside the unit so the entire icemaker freezes up constantly. The only way to fix it is spend hours chipping away or melting ice, only for it to happen again and again. The door handles started working loose after a few months and they need inside the door access. Of course with Covid we were not able to get it taken care of in the 1 year warranty so we are just out. It looks like the icemaker issue is a known problem and there is a class action lawsuit going on because of this issue.
No, I would not recommend this to a friendI wouldnt recommend this refrigerator.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this product for a few months now. The biggest complaint we have with this is lack of cold water. All you get is two glasses of water at a time and then you have to wait 2 hours for it to cool down again. This is mind blowing how they got it this wrong. We also saw lot of frost build up in the freezer which is concerning as well. These days more money doesnt mean better quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us. Here is a link that will help prevent frost from building up in your freezer (http://bit.ly/2L1HlkS). We hope you find it beneficial. ^Lo
Do not recommend Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are now on our 3rd refrigerator in 9 months. They couldn’t get a repair person to fix them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your previous Samsung Refrigerator. I am glad that our reliable warranty has been able to take care of your issues with a new fully functioning unit. We thank you for being a part in our Samsung Family. ^Brad
BEWARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG THEY WILL NOT BACK THEIR PRODUCT NOR WILL BEST BUY!!!!!! BEWARE!!!!!
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Never buy a Samsung fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1- Water pitcher leaks 2- Ice maker needed to be reset often, and after 1 year just completely quit making ice despite not being frozen over 3- "smart" features stopped working despite replacing the internal wifi. Would never recommend a samsung fridge again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142858526. We thank you for being a part of our growing Samsung family. ^Brad
Very long wait
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and it’s not due to get here for another month or so.
I would recommend this to a friendDelivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery time is not good at all and to so better on their delivery.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
No way!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer kept shutting down. I lost all my food multiple times in the first year. Multiple service calls. Samsung giving me the run around. Horrible customer service. I'm still sitting here with no freezer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you are having issues with your Samsung Refrigerator Freezer compartment is not working properly and know that is very aggravating. I would like to offer some assistance in getting a resolution to have this issue resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143532318. We thank you for choosing Samsung in your home. ^Brad
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review it because it hasn’t been delivered yet.
No, I would not recommend this to a friendGood Name Questionable Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Samsung products in general, but this new Refer has to many quality issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillyA,
I can understand your honest feedback. You are a valued client of Samsung, and your experience matters to us. Samsung is continually improving its products and services.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144602018
^Rainly
- Cons mentioned:Ice maker
Garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerpring resistant is a marketing gimmick at best. The built in pitcher leaks everywhere when i use it. Not worth the 3k pricetag i wouldnt pay 1k for it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Thomas,
Thank you for sharing your experience with us about our Samsung - 27.8 cu. Ft. 4-Door French Door Refrigerator with Food Showcase Fingerprint Resistant - Black stainless steel. We apologize for not meeting your expectations about our product, the fingerprint resistance, and especially the issue with the built-in pitcher leaking. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Product Manual
https://downloadcenter.samsung.com/content/UM/202106/20210623134152966/FDR_AW3-14_FL_DA68-03833B-02_EN_MES.pdf
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144752169
Thank you for choosing Samsung. Have a great day.
^^Ross
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fridge with a pull out drawer that we like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to say congratulations on your new Samsung Refrigerator and thank you for taking the time to post your review. We are glad to see that you are enjoying your new machine. I want to welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Very Late Delivery and Not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery time was four hours over due and the freezer/ice maker does not work. Everything ruined in the frig and freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. I understand your frustration and would love to speak with you further to see what we can do to turn this experience around. Please reach out to us via any of the following outlets and reference ticket number 1139809412.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
- Cons mentioned:Noise level
The worst
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge ever, buy it brand new and make a loud noises,couldn’t return even though the people that came to fix it said its not salvageable…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of your refrigerator's experience making a loud noise.
Here is a link to "Understand the noises coming from your Samsung refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Refer to the user manual about noise on your refrigerator on page 41 (Caution #1), page 66 (Note #2), and pages 79-80 for normal sounds: https://downloadcenter.samsung.com/content/UM/202106/20210623134152966/FDR_AW3-14_FL_DA68-03833B-02_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144973980), which will help our team pull up your information.
Have a great day.
Melardo
Poor Build Quality. Hard to clean. Unsanitary.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is functional, but cheaply designed. It is nearly impossible to clean, without breaking. If you have kids, or expect to want to clean anything that leaks or spills in this fridge, run away. The bottom glass is impossible to clean. Other than that it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with your concerns for being able to remove shelves for easy cleaning. I have some information that will walk you through step by step. See link below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing for the money spent. Ice maker freezes up, have to take apart to clear it, not easy. Replacement filters are $50 and leak.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the ice maker isn't working for you as intended. It is unfortunate that the replacement filters leak on your refrigerator. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the ice maker and a genuine Samsung water filter leaking.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144672088
Leo