Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Junk Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung. There junk.they dont stand up to what they tell u .Springfield store said my food was covered.2 people from warranty said it was covered. Didn't hear from no for a bit called warranty back they wont cover my food the fridge maybe a year old messed up so its my faults that they make junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about this, JesseC!
If you need further assistance with claiming your warranty, please get in touch with us via one of the following options:
1. Customer Care: 1-800-SAMSUNG (726-7864).
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145205518) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Big, yet cramped.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We found this unit to be very cramped inside, and it didn't seem to have much usable space. We returned this for a Kitchen Aide.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Worst refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer and fridge don’t work, don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Halie,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your freezer and fridge as it doesn't work. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109708/ if your refrigerator has no power.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ and click on "Refrigerator or freezer is not cooling at all" if you have cooling issues with your refrigerator or freezer.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA for the warranty information of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144516901.
-Noraina
gas leakage in 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2019, broke down in exactly 2 years with pressure system/gas leakage as freezer stopped freezing and overall temperature dropped. Luckily, that part is covered by Samsung for 5 years. It was fixed by Samsung but I am still disappointed that an expensive appliance would break down in just 2 years. No confidence in Samsung appliance quality anymore, hugely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SMir, I realize you were having some problems with your Samsung Refrigerator not cooling and am glad to see you were able to get a speedy repair for your machine. I apologize for any inconvenience caused. We are glad to have you a part of our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Ice maker
$WOW$ Expected More
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope you dont need a dependable Ice maker as its not on this model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you're having with your refrigerator. Here is a link to a troubleshooting guide that may help with your concerns you're having with your icemaker (https://bit.ly/3EyKfHP). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144008045) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Ice maker
Ice maker keeps freezing up
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker freezes up. You want cubes you get crushed ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! This link (https://bit.ly/318JLqE) has what steps to take if the ice maker is not working. ^Jecca
- Cons mentioned:Ice maker
Plastic parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine broke in two weeks. Swapped it for an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shawn! I know how frustrating it can be when results and expectations do not meet. We do not want to see you go but we want to thank you for giving Samsung a chance! Thank you for sharing your experience. ^Lena
- Cons mentioned:Ice maker
Terrible ice machine that freezes over constantly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just look up how bad the ice machine is. Do not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CaptainLo,
Thank you for your insight about the ice maker of the Samsung refrigerator.
We appreciate all observation that helps us understand how to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144966655.
^Rainly
So stupid to buy this!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making Rattling noise after a month, I just got it on Aug 27th now it making weird noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are here to assist you with any questions or concerns that you may have with your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on the noise coming from the refrigerator (https://bit.ly/3vwdyYp). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143807242) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Dont
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t even rate this. the repair guy even told me he would never buy Samsung products that their customer service is the worst they will always send replacements but never replace the entire item. Wish I knew this. I got all my appliances the same on Black Friday because they look good but functionally suck hard to take glass out to wash almost broke it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Refrigerator. i have some helpful information on how to remove the glass shelves. See link below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad
Samsung strikes again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, was shipped with an electrical fault. Returned before the 2 week window and exchanged for a different item. That being said, the Best Buy team was fantastic and super helpful, they made the exchange process easy and now I have a Whirlpool refrigerator that actually works.
No, I would not recommend this to a friendNo to Samsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Space is very poorly laid out. Hard to use milk bottles and anything that tall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues find where to place things inside of your Samsung Refrigerator. I can help with that. I have some helpful information that will find where that milk will go. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
Leak CITY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't do it. . . i know it's pretty and shiny and new, but do NOT purchase. It leaks and my wood floors are now ruined after not even 1.5 years. I'm trying to get full refund and Samsung says 'no' even though they are going to replace all of my floors since they are damaged beyond repair. Fun times.
No, I would not recommend this to a friendFrigerator works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery not so good dilivery men scratch my front door and dented the deli draw
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge scratches on the front panel though
I would recommend this to a friendunable to rate. Still waiting for installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just set up my third appointment for installation. First appointment on March 10th they did not have the line to install the refrigerator. Second appointment for April 11 was cancelled due to Covid 19. have rescheduled for May 16. Hopeful for installation four months after purchase.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called because I bought a new refrigerator that was missing 4 handle screws and talked to 6 different people and none of them could help me so I still have a refrigerator with 4missing handle screws that I will have to purchase myself
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Refrigerator, I understand that you received a Samsung Refrigerator without the handles being installed. I know that must be frustrating and would like to offer you some assistance to make sure you have a better experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143771230. We would like to welcome you to our Samsung family. ^Brad
Worse purchases
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got defective fridge installed.. flooded my whole main floor and a basement they said sending replacement two weeks later which again came dented still have no fridge after 4 weeks and on top of that it made more damage to my house
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is fine as far as keeping things cold. Don't like the interior. Can not fit my crock pot liner in the fridge the way it is configurated. I also find the inside door pockets inadequate for condiment storage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello J9rb! Thank you for bringing this matter to our attention. . Please know that we hear your concerns and they do not go unnoticed. Your feedback helps us to understand where we can take steps to improve our products and services
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143961521
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Merry XMas: Dead refrigerator after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model 13 months ago and come home to a dead refrigerator the day after XMas. I still have hope as I purchased a warranty plan so we will see how BB responds to the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
It's a pleasure to hear from you! We understand your situation concerning the fridge.
We would like to inquire further about your refrigerator to assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144971984 to help our team pull up your information.
Have a great day.
^Chrystel