Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Delivered not cooling or freezing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered non working, still not working, no repair available from Best Buy, told i need to contact Samsung to schedule repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for letting us know about the status of your Samsung refrigerator when it was delivered.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
fridge purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridge arrived broken, weeks later and still not repaired, Best Buy Customer service sucks
No, I would not recommend this to a friendAwful Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work properly twice! Delivered two of them and both didn’t work. Parts are hard to get. Switched to LG. Works perfect
No, I would not recommend this to a friendBad Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right away. Delivered faulty product and it wasn't tested prior to coming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Receive damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order a Samsung but it came damaged. I have not yet got my replacement for it. I Hope it will come soon.
No, I would not recommend this to a friendPile of Crap
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a pile of crap. Stay away from this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We're glad to hear from you! We appreciate your review of your experience with the fridge. I completely understand your frustration.
We like to inquire further about your refrigerator so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144913191 to help our team pull up your information.
Have a great day.
^Chrystel
Constant problems
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge doesn’t cool properly, have had Samsung service out 5 times and they are finally replacing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Refrigerator. I am glad that our warranty was able to take care of you with a replacement for a new refrigerator. We thank you for choosing Samsung and being a part of our growing family. ^Brad
Don’t buy from the outlet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with more damage than purchased. Repair guy has to come out and try to fix it.
No, I would not recommend this to a friendHorrible delivery people
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get delivered yet cause the delivery men tore my flood n damaged my property taking old one out
No, I would not recommend this to a friendDon’t buy a colored finish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are crooked and it scratched in less then a month. Total waste of money.
No, I would not recommend this to a friendFreeze
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was very nice to used but sometime not work as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Khagen, I see that you are experiencing issues with your new Samsung Refrigerator and I am here to make sure that you are getting the best performance from your machine. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144018823. As always, thank you for choosing Samsung in your home. ^Brad
Do not use them as they are far from good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to adjust the feet and would never use them again.
No, I would not recommend this to a friendDenzel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the most terrible services I ever experience
No, I would not recommend this to a friendSamsung sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever. Do not buy this crap, it sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Radar, I see that you are having some issues with your Samsung Refrigerator and hear your experience has been less than ideal. I would like to offer some assistance in getting your machine functioning correctly. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143448192. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Fingerprint resistanceCons mentioned:Ice maker
Samsung 4-Door French Door w/Food Showcase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Samsung purchased. I purchased it because of the look and features. I was drawn by the pitcher inside and the middle drawer. Good for snacks etc... After having this refrigerator for 1 1/2yr, the ice machine started icing up which created problems. It would get iced up to where the ice bucket would be hard to pull out. Once I'm able to removed it (after it being iced up), I would remove all ice builded up to clear the area. Once it's cleared, I would always check everyday to make sure the ice bucket is able to pull out and to make sure there isn't ice build up at back of the ice machine are. It would last at least 3-4 day till it build ups to removing the bucket is impossible. Also, the black stainless steel chip off but the fingerprint feature was awesome. Will I ever recommend this product to my friends & family most likely not. I wished I had stuck to the brand I've always purchased.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Marie,
We're happy to hear your review about your Samsung refrigerator.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
Here are the links/videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145311386), which will help our team pull up your information.
Have a great day.
Melardo
Never worked properly from day one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted money. Don't buy. Get none Samsung product.
No, I would not recommend this to a friend- Pros mentioned:Space
Unmatchable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These refrigerators have the same storage advantages of a bottom freezer refrigerator meaning you can store WIDE items in the refrigerator or freezer portion. But because it ALSO has the split front door of a side by side refrigerator, you're able to add in features like an in-door icemaker or filtered water dispenser.
I would recommend this to a friend - Cons mentioned:Ice maker
Ice Maker Goes Out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in 2021. At the time, Best Buy offered a 3 year warranty. 2.5 years after owning this, the ice maker stopped working. We’ve had our ice maker replaced 4 times over the past 5 months, and it is still not working properly. I don’t think I’d recommend this fridge again if ice is important to you (it is to our family). But if ice isn’t that important, the rest of the fridge has worked fine.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Nice looking fridge but LG repair service horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years and 4 months my LG broke. It was still under warranty but getting it repaired was a nightmare. Made my first call on a Monday to set a service call. I waited a day I didn’t hear from them. I called on Wednesday and found my appointment was canceled. No one notified me. Set another service appointment. I called on Thursday to find that appointment was canceled because that repair contractor didn’t repair refrigerators again I wasn’t notified. This same scenario went on for almost 2 weeks. Finally after many calls and 4 supervisors I got someone to fix it. If this happens to you and you need to buy a mini fridge get LG to reimburse you for it
No, I would not recommend this to a friend - Cons mentioned:Ice maker, Reliability
Don't worth the money, very unreliable !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.even though this product as must of the Samsung product has a very nice design, they really don't last nor give the tranquility of having a reliable product. This refrigerator have a huge issue with the ice maker which keeps frizzing constantly. there is a huge amount of videos in You Tube about how to solve this issue since this is very common and frequent. I have this problem and need to forced defrost the refrigerator at least twice a week. the unit looks very nice and offer very nice features, but it's very unreliable.
No, I would not recommend this to a friend