Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Samsung French Door Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water system is a complete joke. 3/8 water line takes FOREVER to fill anything from the dispenser. The Pitcher leaks everywhere when you pour water into anything. The automatic filling works maybe half of the time. All in all this is an overpriced and underperforming fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your disappointment regarding the fridge's condition. Allow us to assist you for the refrigerator's betterment, JoelF.
To help boost the water dispenser's efficiency, please visit the link below for some troubleshooting steps. Kindly fully watch the video included.
Water dispenses slowly:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly
I have also shared this guide to get the diagnosis for a leaking water pitcher.
Leaks from the Autofill water pitcher:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-autofill-water-pitcher
This other guide will walk you through the steps to rectify when the automatic water pitcher isn't filling. You may also click on the embedded links included.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146522373, to help our team pull up your information.
Have a great day!
^Chrystel
Great Fridge, Love all the bells and whistles
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family of 5 love this fridge... the french doors work great and the showcase and fridge drawer are awesome. Also love the auto fill water pitcher in the door that always has cold water. The only problem is the pitcher always leaks when it's poured.
I would recommend this to a friendMy salesperson was great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator I purchased was the perfect fit for my kitchen. Its exactly what I expected. My salesperson was extremly knowlegdeable about the refrigerator. Which led to me making the decision to purchase it.
I would recommend this to a friendVery happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From point of purchase to delivery and installation, this purchase was easy and efficient. The refrigerator is well lit and easily organized. Ice Maker works well.
I would recommend this to a friendGreat refrigerator but ice could be better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love my new refrigerator. It took me some time to get use to the spacing and organize the inside but so far so good. My only complaint would be the ice maker.... not loving the quality of ice!!
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
Fridge, great. Delivery, miserable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great. The sales staff and the sales process were great. The delivery is clearly a subcontractor of some sort and is absolutely terrible. If the star rating was for overall experience the delivery alone would put this at one star.
I would recommend this to a friendDonna
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have my new refrigerator a little over 3 weeks, no problems. Customer service answered all of our questions gave us some tips to keep it running smoothly. I would highly recommend Best Buy and Samsung to my family and friends
I would recommend this to a friendLove this fridge!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this fridge! Soo much room, looks great, and even cooled to the proper temp only a few hours after delivery. We especially like the added water pitcher which is used daily. This is a must buy!
I would recommend this to a friendTuscan stainless finish is great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this delivered and installed today. Looks great inside and out. Delivery crew took every precaution in ensuring the fridge was undamaged during delivery and install. Cooled right down to operating temperature fast.
I would recommend this to a friendLove this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even my 6'2" loves it. He likes the pull out drawer, the freezer drawers. We can fill our tall water bottles with ease. The water pitcher inside the door fills right up after use. Great so far!
I would recommend this to a friendSo far so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Sep, but delivered 10 Dec. After 3 weeks, can't really provide a true assessment. Have not had any issues, everything works as advertised, so far so good.
I would recommend this to a friend- Cons mentioned:Ice maker
Avoid because of the ice maker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough this product about 1 year ago, Since i bought it the ice maker hasnt work correctly , i have call the warranty and they came and fix it , just for it to go bad again in less than 2 months, The ice maker will freeze completely, wont give you ice and you cant remove it to be able to remove the ice from it. I suggest to avoid any samsung fridge that has a ice maker like this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Marcos! We are sorry to hear that your ice maker is not working as designed. I know that you've had it serviced and you still have the concern. At this time we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using the following ticket number: 1143559948
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung.^Nic
Very good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigeration is excellent gave it 4 stars because although it's big, tall jugs or gallons don't quite fit. Aside from all said i would recommend.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Punchngo, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are enjoying the unit in your home. We thank you for choosing Samsung and we welcome you to our family. ^Brad
Very spacious
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a beautiful piece of appliance. I love the showcase door for easy access to my milk and soda. The drawers keep the veggies fresh for so much longer than my old fridge. The only thing is I don't use the pitcher enough.
I would recommend this to a friendGreat storage capacity and functionality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved this new refrigerator since getting it installed. We love the versatility of the refrigerator area and the extra refrigerated drawer. Great for the kids to get snacks from.
I would recommend this to a friendehhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice fridge don't get me wrong but i really don't think it was worth the cost. It has plenty of room and is visually appealing.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I saw the included refilling water pitcher, I had to have this in my home. I didn't realize how much more room I would be getting along with it! This fridge is a dream come true!
I would recommend this to a friendGreat Fridge, but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we fell like the fridge do not cool good enough even in the highest thermostat setting, sad cause we really love it so we ended up returning it
No, I would not recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, the soft freeze optional drawer is great for softer icecream or when the grandkids are over to keep their snacks in. Having a pitcher of flavor infused water readily available is great!
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the ability to grab milk or juice by pushing a button and not having to open the door. Really enjoy the infused water pitcher in the door which refills by itself, this fridge has everything
I would recommend this to a friend