Customer Ratings & Reviews

The Best Refrigerator on the market. I love the fact that a water container is installed and get replenished without you having to do anything. It constantly get refilled once you pour out a glass.

We had been warned to avoid this brand because of problems that were not corrected satisfactorily, but we were assured that this model had been vastly improved. Based on the improvements and numerous features, we purchased and have been satisfied to this point.

This refrigerator is great. I love this internal automatic cold water pitcher feature. Use it everyday. The new stainless steel front is a lot better at stain resistance that any other we have has to date.

In side refrigerator water dispenser not working. Refrigerator is good. Very good capacity. Overall good product.

The exterior is very beautiful. I like the middle drawer. The water pitcher is awesome. Unfortunately, there is no improvement from my prior Samsung refrigerator as far as moister. It is really bothersome and disappointing. I do not have as much space on the side of the doors as before but it is OK. I will be honest, if I had known about the collection of moister after putting food in containers, I would have not bought this refrigerator. Very sad!!!!

The only issue that I have has in the past 60 days with this is that blood from ground beef got in between the glass shelf and the plastic. Not easy to remove but was able to get clean.

I bought this in October of 2021. The electronics board died causing it to not have any power at all and no cooling. Best Buy says it’s out of warranty, and most shocking of all, Samsung says that it’s also out of warranty with them. They said “manufacturer’s warranty ran out after 1 year”. It’s ridiculous. Do not buy.

Couldn’t be happier with the overall look and quality. Samsung has done it again. Every appliance and electronic in my home is a Samsung product and that won’t be changing anytime soon

The only issue on our new Samsung refrigerator is that I wish there was a little more vertical storage space for those taller containers like soy sauce. That is all I have to say. So far so good.

The need to get rid of the giant crisper on the bottom and make more shelf space but other wise so far a great fridge.

Love this fridge. We love having the "snack drawer." Impressed with the amount of ice it makes, love having ice and water in the door. Surprisingly use the water pitcher in the door often, love being able to infuse it with lemons

I love my fridge. I forget about the door feature so I think if I would buy again I would not need that. However, I am satisfied with my purchase.

We needed to return two of these refrigerators after replacing a 10 year old Samsung fridge. The first refrigerator that was delivered had multiple problems (interior lights did not work, water dispenser didn’t work and temp could not be set below 62 degrees). I called the technical support number and they decided to replace the unit. After waiting a few weeks, the new unit was delivered. A few days after the 2nd unit was received, the interior water pitcher overflowed and caused a large spill in our kitchen. Initially we thought that we didn’t put the pitcher in the door properly; however, after a few more overflows in the following days, we realized there was a problem with this fridge as well. We went to the store and asked if we could exchange the fridge for a different brand.

Ice maker started making terrible noises and would only produce crushed ice. Now it doesn’t work at all.

We like the options, but would like a bigger ice maker capacity. We also like the functions and layout of the doors.

Samsung is knowingly selling a product with a design flaw so severe that it will never work right. The ice makers have a critical flaw that keeps them broken. You can find much more info by googling this problem but suffice to say that we are sincerely regretting this major purchase which started having issues within a couple of months. Our fridge is a year old and their own technician told us to prepare ourselves for the ice maker to never function correctly. So now we have to make another major refrigerator purchase and I’m fuming. Samsung knows this is a problem and they refuse to recall them. There’s a lawsuit you can find online. I can’t believe Best Buy sells these products.

This is a great product. At first I was a bit hesitant due to some reviews and problems but it has never failed, works as expected and it klooks super cool in my kitchen. I love the pitcher and the fact that I can connect it to smartthings.

This refrigerator has been a delight! The only exception is the loudness of the ice dropping--but I suspect that's a universal problem. The "cheese drawer" as we have dubbed it is wonderful

The flex drawer makes it easy for kids to reach their snacks and simple to convert drawer space for party apps. Great fridge and freezer space! No longer need to buy extra ice for parties. Very clean appearance even with kids messy fingers.

Best fridge I’ve ever had! I was worried about the bad reviews about the the freezer icing up. So far I haven’t experienced that or anything negative! Lots of room and it looks great!