Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Pjs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, well designed. You can look at refrigerators at the store all day. Until its in your house and your stuff is in it that’s when you really know when you made a good decision.
I would recommend this to a friend- Cons mentioned:Ice maker
Don’t buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Costly piece of crap. Forget about ice cubes. Don’t buy any Samsung products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much for sharing your thoughts on this refrigerator, Iaku! We appreciate you. ^Jecca
So versatile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator! We didn't even know about the little pitcher in the door with filtered water. Love the ability to make the drawer either fridge or freezer. Very happy with it.
I would recommend this to a friendThe Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I have had the opportunity to enjoy the efficiency and comfort that this refrigerator offers, it has been the best investment in these times, 100% recommended
I would recommend this to a friendThis has a lot more space than I thought it would
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a lot more space than I thought it would. The flex zone is a really awesome feature I put all of the items that I am getting to frequently in this drawer and it works out wonderful
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker on this $3600 refrigerator really sucks can only get ice 2 times a day
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI there 112021, congratulations on your new spacious Samsung Refrigerator. I am so glad you are enjoying your unit. After reading your feedback I would like to forward your ideas to our design team so that we can improve for future products. We are so thankful you are a part of our Samsung family. ^Brad
Extra doors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the showcase door where i can grab out my milk or creamer or condiments without having to open the whole door. It is also convenient to have the drawer for deli meats and such to grab quick.
I would recommend this to a friendGreat so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our fridge, im a but disappointed as the installation i had to do, because the delivery guys were in a rush
I would recommend this to a friendA little disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrig. The water pitcher didn’t work (or we didn’t know how to start it up). We moved and couldn’t get service to new address plus kept calling very old number
I would recommend this to a friendExcellent Service!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to buy a Refrigerator? Well! Your best bet is going to Best Buy. I had the best experience from the beginning to when the Refrigerator was received in less than five days.
I would recommend this to a friendFrig Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works well. Only frustrating thing is you can hear the ice drop is it made and makes it seem like something is weomg
I would recommend this to a friend- Cons mentioned:Ice maker
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but not the best fridge! Fridge leaks a little, pitcher sometime doesn’t fill.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Vegas, I see that you have some problems with your Samsung refrigerator leaking and your pitcher is not filling. I know this can be frustrating but I would like to offer some assistance to ensure you unit is working properly. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
If you are still having issues, please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143524111. We welcome you to our family and thank you for choosing Samsung. ^Brad
Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this fridge... I looked at quite a few different models and I'm happy I made the correct choice. Bestbuy made it easy for me to order online and the delivery guys we on time and professional.
I would recommend this to a friendPretty nice with a couple quirks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is pretty nice, we're coming from a side-by-side, so not too difficult to be better. The freezer was a little tight, but the flex drawer made it work. Unfortunately, the flex drawer separator is only semi-functional, with the two steel bars rather than traditional separators. The only real material problem was the water pitcher leaks, meaning it has to be used over the sink when filling something. Overall happy with the purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you so much for letting us know about your experience, Adam! I can recommend checking SamsungParts.com or calling 1-800-627-4368 for a replacement pitcher that does not leak. ^Jecca
The best frigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful , it work great. Just love it The ice that come ot is great to. Keep your food cold the best way. Samsumg is number one with me. You could not ask for a better frigerator.
I would recommend this to a friendBest Samsung Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is replacement refrigerator that I had for 18 years, this refrigerator is the best refrigerator that I have owned in my life. The price was really reasonable for all the features that came with this refrigerator.
I would recommend this to a friendSamsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that the fridge came with a water pitcher that automatically refills with water. The upper drawer is perfect for a drink drawer, where we put our soda cans and bottles.
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good i had the last model that died after 4 years but thanks to best buy warranty i have this one now. Its very spacious a real nice ice maker also...
I would recommend this to a friendStill not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far (6 weeks from installation) refer works as advertised. Lot of nice convenient details. Regretfully installation team was not up to mark.
I would recommend this to a friendNot Happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had 2 of these refrigerators delivered and they won't freeze. The first one was delivered on 6-14-19, the second was delivered on 6-19-19, and we are waiting on the third one to be delivered on 6-26-19. We are hopping third times the charm.
No, I would not recommend this to a friend