Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
New Gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything in this frigid, everything that was mentioned in the demo is exactly what I expect to have . I truly recommend this to everyone.
I would recommend this to a friendKeep hydrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand - well designed and very functional. Really like the built in water pitcher….. drinking a lot more water now.
I would recommend this to a friendbestbetter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase staff was helpful as problem in delivery work out good
I would recommend this to a friend- Pros mentioned:SizeCons mentioned:Ice maker
Buy a different brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing about this fridge is the size it has a lot of space other than that my light in the inside went out the second day of having it the Ice maker dosen't work it scratches easily and so much for finger print resistant
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tcbrown,
I see you are experiencing issues with your Samsung Refrigerator light and ice maker. I would love the opportunity to chat and see how we can schedule a technician to come resolve these problems. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143057410. We thank you for being a part of the Samsung family. ^Brad
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides all the convenience and practical aspects we were after with this purchase. Delivery and set up were handled very professionally and as promised.
I would recommend this to a friendDelivered 2 days ago not enough time to evaluate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I will be pleased with my purchase, I only took delivery 2 days ago. Need more time to properly evaluate my purchase.
I would recommend this to a friendReally nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not had the fridge very long at this point. The door in a door is a very good idea should save energy
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 weeks. So far so good. I am looking forward to it performing just as well years from now.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with this fridge! Looks amazing! Love the middle drawer to hold meats/cheeses/drinks/etc. All around great fridge up to this point.
I would recommend this to a friendGreat fridge Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this refrigerator. The layout is great, the ice maker is phenomenal and keeps up with our whole family using a lot of ice.
I would recommend this to a friendGreat buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator! It's cooling very good and I love the water pitcher!
I would recommend this to a friendLove it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the additional drawer! Never runs out of ice, water tastes great, and lots of storage.
I would recommend this to a friend- Cons mentioned:Ice maker
Absolute crap
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months, Ice maker failed and door shorted out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142606877. We thank you for being a part of the Samsung family. ^Brad
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adjusting from a side-by-side can be a challenge, but it just takes time. I love the always-full water pitcher and the insert where I can infuse the water with fruit!
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Fridge, The external door adds accessibility to smaller objects. The black stainless looks nice.
I would recommend this to a friendNice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge takes longer then expected to cool down to temp
I would recommend this to a friendBrand response from Samsung
Posted .Hello, BapaTaz. Thank you for taking the time to share this experience with us. Here is a link with suggestions on how to achieve the fastest, optimal cooling performance from this unit (http://bit.ly/2Zlod7I). I hope you find it beneficial. ^Lo
Samsung Regrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying our new refrigerator, from selection to installation was like 123, thank You Best Buy!
I would recommend this to a friendLove it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it can be connected to an app to know when doors are left open. I love the flex drawer that can be used as either a freezer or a refrigerator!
I would recommend this to a friendI like it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it… thought it would be better. Wish I got the touch screen model though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Evate, congratulations on your new Samsung Refrigerator. We are glad to have you as a loyal member of our family and thank you for choosing Samsung in your family's home. ^Brad
Frustration
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome refrigerator that for some reason they cant get the water dispenser to work and no one really seems to care. The geek squad couldn't make it work and the Samsung repair man just said it need a different kind of valve but wasn't going to fix it. He said call Bust Buy. Best but say call Samsung. you see where I'm going with this right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142956976. We thank you for being a part of the Samsung family. ^Brad