Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
I like it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it… thought it would be better. Wish I got the touch screen model though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Evate, congratulations on your new Samsung Refrigerator. We are glad to have you as a loyal member of our family and thank you for choosing Samsung in your family's home. ^Brad
The upgrades on this refrigerator is a plus.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a Samsung previously but it did not have the features our new one has. The new water pitcher is a real convenience and the water is so pure and tasty.
I would recommend this to a friendNew refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. Ordered early as heard it could be delayed for our new home. Love the middle drawer. The door in a door is also great.
I would recommend this to a friendGreat buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator! It's cooling very good and I love the water pitcher!
I would recommend this to a friendGreat Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was damage to top doors. Found by the delivery guy. Waiting on solution
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and great customer service. After calling the Best Buy agent we knew she was knowledgeable and very helpful. The price was better then anywhere else.
I would recommend this to a friendvery nice refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good refrigerator. I really like the extra door. The water pitcher inside the door is really nice too. I am very pleased with this refrigerator.
I would recommend this to a friendLove this fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very beautiful fridge! Super easy to keep fingerprints off. Love the water pitcher, always full with cold filtered water!
I would recommend this to a friendValue for money !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elegant both in style and performance. Works efficiently and uses less power than others in the range. Highly recommended.
I would recommend this to a friendNew Kitchen Appliances
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sale and Delivery were very helpful and professional. We were kept informed, delivery was on time, and appliances all work as advertised. Best Buy has earned our business.
I would recommend this to a friendNice design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only wish the ice maker container held more and with a 2 year old in the house, it's not that fingerprint resistant
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from Samsung. Provides great access to your refrigerated products. To me this is the best of refrigerators.
I would recommend this to a friendGreat Unit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the versatility of this unit. Meat sty’s fresher in the middle drawer. Freezer seems to be much better than our old side by side.
I would recommend this to a friendnice frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the color was darker than the pictures which I had saw online. if color would have been more like pictures 5 stars
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that you're enjoying this refrigerator. ^Lo
- Cons mentioned:Ice maker
Pathetic ice maker and water dispenser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero if I could. I have had 5 replacements in 5 months (granted that twice the issue was damages during delivery). Cons: The issue every time has been the ice maker / water dispenser. The water dispenser spits out water at an angle. The ice maker throws out ice in all directions. It doesn't really matter if you select crushed ice or cubed ice. Pros: The water pitcher is nice and the showcase door is an interesting feature (not sure how useful it is). My 5th delivery happened today on 11/15. I have 14 days to decide if I want to keep this fridge or ask for another replacement or simply cancel the order and buy another brand. Will update my review when I decide my next steps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HeMan, I understand you are having persisting issues with your Samsung Refrigerator water dispenser and ice dispenser. I understand how upsetting that must be. I would like to provide you with some helpful guides to make sure you are getting the best performance out of your new unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you have any further concerns with the unit, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143897591. We thank you for choosing Samsung in your home. ^Brad
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a week, but so far so good. My wife loves the internal water pitcher, and the dual access door is pretty handy.
I would recommend this to a friendLove it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the additional drawer! Never runs out of ice, water tastes great, and lots of storage.
I would recommend this to a friendTruly enjoying the new refrigerator from day one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator lives up to the reviews up to this point. It was delivered a few hours late but not really a problem. I would recommend it to my friends!
I would recommend this to a friend- Cons mentioned:Ice maker
2 weeks and already having problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water container is already leaking after 2 weeks and my ice is already melting inside the ice maker. The bottom shelf has a poor design and can not be cleaned in spots. I do like the layout of the freezer and deli drawer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RicD!,
I understand that there are some concerns regarding your Refrigerator leaking and not making ice properly. I have included a Few links to assist with those concerns
1st link:Assistance on How to clean you refrigerator (http://bit.ly/2QXV93W)
2nd link: Assistance with Leaks inside your unit including the auto-fill pitcher (https://bit.ly/2BRZwJ2)
3rd link: Assistance with the Ice maker /production (http://bit.ly/2S5SF0S )
We hope you find these links helpful and thanks for choosing Samsung ^Nic
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Plenty of room. Like the water dispenser. Controls are easy. We will see how it competes with the 27 year old one we just got rid of.
I would recommend this to a friend