Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Black stainless steel color peeling off!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for 2 years now. I was happy with it at first and after taking good care of it and making sure it last us a long time I noticed the black stainless steel is peeling off from the bottom of the side doors. So I now realized the black stainless steel is just covered and hopefully won’t peel some more and look ugly. I’m always careful to clean the surface with my soft cloth and now I’m so sad that this is happening and the insurance won’t cover it. Don’t buy this color! And also the ice maker is giving me problems, had to call to get a repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, TanyaM!
We'd love to talk to you more about your refrigerator and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295779) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Value for money !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elegant both in style and performance. Works efficiently and uses less power than others in the range. Highly recommended.
I would recommend this to a friendQuietest refrigerator we have ever owned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You hardly even know it’s running it is so quiet. We also love the internal water pitcher which automatically fills after every use!
I would recommend this to a friendGreat Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was damage to top doors. Found by the delivery guy. Waiting on solution
I would recommend this to a friendLove this fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very beautiful fridge! Super easy to keep fingerprints off. Love the water pitcher, always full with cold filtered water!
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from Samsung. Provides great access to your refrigerated products. To me this is the best of refrigerators.
I would recommend this to a friendNew refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. Ordered early as heard it could be delayed for our new home. Love the middle drawer. The door in a door is also great.
I would recommend this to a friendWonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room, easy use sliding drawers. I went from a side by side to this and couldn't be happier.
I would recommend this to a friendNice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge, just as an upgrade from our other model. It's very new to us, but we like the sleek look, extra, middle/deli compartment, and look of it.
I would recommend this to a friendThe upgrades on this refrigerator is a plus.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a Samsung previously but it did not have the features our new one has. The new water pitcher is a real convenience and the water is so pure and tasty.
I would recommend this to a friend- Cons mentioned:Ice maker
Pathetic ice maker and water dispenser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero if I could. I have had 5 replacements in 5 months (granted that twice the issue was damages during delivery). Cons: The issue every time has been the ice maker / water dispenser. The water dispenser spits out water at an angle. The ice maker throws out ice in all directions. It doesn't really matter if you select crushed ice or cubed ice. Pros: The water pitcher is nice and the showcase door is an interesting feature (not sure how useful it is). My 5th delivery happened today on 11/15. I have 14 days to decide if I want to keep this fridge or ask for another replacement or simply cancel the order and buy another brand. Will update my review when I decide my next steps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HeMan, I understand you are having persisting issues with your Samsung Refrigerator water dispenser and ice dispenser. I understand how upsetting that must be. I would like to provide you with some helpful guides to make sure you are getting the best performance out of your new unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
If you have any further concerns with the unit, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143897591. We thank you for choosing Samsung in your home. ^Brad
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a week, but so far so good. My wife loves the internal water pitcher, and the dual access door is pretty handy.
I would recommend this to a friendGreat Unit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the versatility of this unit. Meat sty’s fresher in the middle drawer. Freezer seems to be much better than our old side by side.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and great customer service. After calling the Best Buy agent we knew she was knowledgeable and very helpful. The price was better then anywhere else.
I would recommend this to a friendvery nice refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good refrigerator. I really like the extra door. The water pitcher inside the door is really nice too. I am very pleased with this refrigerator.
I would recommend this to a friendGood unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, ice maker works as expected. Condiment doors sticks sometimes
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung, we appreciate your review on your Samsung Refrigerator. We would like to welcome you to our community and thank you for trusting our brand in your home. ^Brad
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room... great upgrade! Got it for Christmas... only bad thing was waiting for the install but well worth it.
I would recommend this to a friendRefrigerator installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice install guys did an awesome job with this one
No, I would not recommend this to a friendGreat fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator . It is an upgraded version of the old one and it has newer features
I would recommend this to a friendNew Kitchen Appliances
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sale and Delivery were very helpful and professional. We were kept informed, delivery was on time, and appliances all work as advertised. Best Buy has earned our business.
I would recommend this to a friend