Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
A little above average
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water jug that comes with inside started leaking after a month.
I would recommend this to a friendGood buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good buy except for when I unboxed was as dented I suggested having it delivered n installed
I would recommend this to a friendNobel employees
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the appliances and the warranty. The team showed a very trustworthy atmosphere and gave me advice on my appliances.
I would recommend this to a friendJust OK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is just ok. Its not as big inside as it is outside. None of the shelves are tall enough for big bottles As usual, the biggest problem is Samsung Customer Service. Dreadful All I want is a replacement filter number Cant find any specs for it and the representative would not tell me which filter to buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some issues finding the replacement filter on your Samsung Refrigerator. The water filter model you will need is HAF-QIN. Here is the link below:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Thank you for choosing Samsung. ^Brad
Warranty replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too early for a reliability review. This was a geek squad warranty replacement for a KitchenAid that they could not fix. Seems ok. Does not have some features of the high end KitchenAid but at least it is working. Ice delivery Is pretty slow and capacity is small. Low smudge stainless steel is nice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Harry, congratulations on your new Samsung Refrigerator. Thank you for taking the time to share your concerns with me. I will forward your feedback to our design team to improve our future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Mgilbert754
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really NICE!! The icemaker makes plenty of ice and we like the little pitcher that fills itself and keeps water cold.
I would recommend this to a friendAsk again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good over all... it’s only been 2 months so... ask me again in a year haha
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.. I purchase Samsung TVs and pass refrigerators happy to be a customer of Best Buy
I would recommend this to a friendSamsung French 4 Door Refridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator itself is great. Love the flex drawer, and beverage door. Unfortunately, the delivery crew dented all the drawers during delivery. After multiple phone calls and emails, being transferred from person to person, and given different numbers to call with very long wait times, Best Buy still has done nothing to get them replaced. Nobody seems to know what to do and sends you to the next person who tells you to do something different! Very frustrating to say the least, especially as this is not a cheap item!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
refrigerator is good quality machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one month ago. Function and quality are very good compared to price. Fruit keeps fresh every day.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, coco! Samsung is proud to have you as a satisfied member of our family! ^Lo
27,6 refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.II got this refrigerator only since Feb. 25 2022 so I did not have enough time to know bot so far so good.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buying and delivery service. They measured to make sure refrigerator would fit the opening. Very friendly delivery man.
I would recommend this to a friendFridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge that really brings things up to eye level! Don’t have to stop down to see what’s in the back. Super bright light!
I would recommend this to a friendExcellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase. No issues. Delivery went well and provided helpful info even though they were not installing the refrigerator.
I would recommend this to a friendGood Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the deli drawer. I love the french door design. This is a good refrigerator
I would recommend this to a friendGreat Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and look. Had a small issue with the interior light, but the Geek Squad was responsive and helpful.
I would recommend this to a friendBells & Whistles are worth it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure if I would like all of the bells & whistles in this refrigerator, but we are using all of them! Love it!
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The freezer drawer squeaks a little but, I like it.
I would recommend this to a friendgood delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't deliver or explain where my other two install kits are
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. We have enjoyed it since day one. The installation and set up were arranged through Beat Buy and all went as expected.
I would recommend this to a friend
