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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2300 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,300 reviews
  • Pros mentioned:
    Space, Temperature control

    Rated 5 out of 5 stars

    Lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space there a versatile with the extra drawer that you can adjust the temperature for whatever you may have in there whether it be me or whether it be a bottle of wine

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great looking fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean wipe down, has an condiment door where you don’t have to constantly open the whole door but allows you to just access the shelves and not allow cool air to escape from fridge! I have a lot of kids so when each kid is going in and out, well you get the idea. Love there’s a drawer for drinks. Temperature is adjustable and I love how it’s on the inside where as to my old one would be on the outside by the water dispenser and my kids would constantly touch or change by accident! This refrigerator is almost the same as my last one, it was easy to hook up the only thing I can advise is make sure you measure not only where your setting up your fridge but your doorway access? Me and my hubby had trouble getting it in ourselves but managed to get it in. It was easy to roll in which my old one we had to shimmy out of its spot!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance, Space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been perfect. So much space and easy to keep organized. The no fingerprints are wonderful, and the added water pitcher inside has been great for flavored water

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space
    Cons mentioned:
    Shelf adjustability

    Rated 4 out of 5 stars

    Nice appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size overall. Nice features with the exception of the the adjustability of the shelves inside and on the door. Ice maker works well and quickly. Also has a pitcher inside that is great for filling things quicker. Good amount of freezer space, drawer can be freezer or fridge. Not sure I would purchase this again.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great space and makes tons of ice!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to arrange shelves, great tasting cold water ( some of the filters make the water taste weird, NOT THIS UNIT!!!) great space, we have a large family so the grocery store run is always huge. Haven’t had to “ find space” in here yet and it’s been well over 2 months! Tons and tons of ice... my kids use it for every drink, EVERY DRINK! These always some when I get to it... the quick access door is great too, limit the kids from being in it all the time. I REALLY WANTED THE UNIT THAT HAD THE FANCY ICE BALLS IN THE BOTTOM, but I got over ruled .... momma made an executive decision.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there TEXN! Having enough room for all your groceries is very important, especially with a large family. Thank you for letting Samsung be part of your family. ^Jecca Samsung

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Fits almost everything you can think of

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size fridge easy to use. Kids are able to grab favorite snacks from middle drawer

    I would recommend this to a friend
  • Pros mentioned:
    Food showcase

    Rated 4 out of 5 stars

    Great fridge nice kitchen upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge fits a lot of food, was definitely able to fit all I needed in the freezer and fridge, and the showcase is great to grab your morning drinks without opening the whole fridge, products stay cold and fresh, this is a great nice looking fridge, only complaint is the showcase door sometimes opens along with the whole door

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love its fingerprint resistant finish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much space! My fruits and vegetables are lasting a very long time.!i love the freezer section that seems to hold way more food than it looks like it would. The middle drawer is also very convenient for overflow items. But my favorite part I know is silly but I love the convenience of always having a full pitcher of filtered water at my disposal. It fills itself so it’s what I use in the morning for my coffee maker and throughout the day for making ice tea. Bottom line there was not one thing I didn’t like About this fridge

    I would recommend this to a friend
  • Pros mentioned:
    Space, Temperature control

    Rated 4 out of 5 stars

    Samsung delivers again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Very spacious, keeps food and drinks at perfect temperatures. Samsung delivers!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for being a valuable member of the Samsung family! We're proud to hear that the design of this fridge is perfect for your home. ^Lo Samsung

  • Pros mentioned:
    Food showcase, Space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Attractive but Clumsy Interior Design.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking black stainless appliance. Adequate room. Ice Maker compartment is bulky and loud. The filtered water pitcher comes in handy when making powered drinks. The Food Showcase feature is cool as well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there LonestarDiva, we are very happy to welcome you to our family and congratulations on your new Samsung Refrigerator. it is great to see you are having a great experience. Welcome to our Samsung family. ^Brad Samsung

  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    After 5 Years don’t worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this fridge for 5years. Controls on the door are so complicated, they even don’t make sense. Impossible to Turn it off to clean it and defrost manually all the ice coming out from the 4 top vents. The ice maker overproduced ice, so you must defrosted manually with an hot gun 2 or 3 times per year. Stay away from Samsung. They are trying to do so much, they lost the simplicity of a good fridge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    An overall great refrigerator that looks sleek!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A huge improvement for us in terms of refrigerator technology. This is probably mid-high tier in terms of refrigerator, dual zone climate controls, new ice maker dispenser with separate 2 year warranty and a standalone middle drawer and a lot of room for storage. This does not come with a screen but I think that’s fine, maybe once the internal camera and screen tech has a larger innovation then I will upgrade. This refrigerator should last for a while, unless something goes wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Works wonderfully

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We searched for quite a while for the right refrigerator and found this one. Initially, the latch on the view door would not work properly, however Best Buy immediately came back and replaced the part. It has large storage for frozen foods and the cooling elements keep the food at just the right temperature. we particularly love the automatically filling water pitcher.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Large fridge, lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice fridge with lots of space. Some shelves fold up, which helps with gallons of milk and taller items. Drawers at bottom a bit noisy upon opening and closing. Ice maker makes very loud cracking sounds on occasion. But the ice tray is huge; great for parties. Large footprint for smaller kitchens, but overall, a nice upgrade. Water pitcher on left door is always full and at the ready.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was great for the 1st week until the water dispenser stopped working. Complained to Best Buy and they swapped it out for a brand new one. Now works pretty good, wife and kids is happy with it especially the water jug inside the door where you can put fruit in it to flavor your water.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance, Space

    Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge is spacious and truly fingerprint resistant. best buy was great. delivery people terrible

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Not bad for Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a previous model 4 years ago and started having problems with cooling and ice maker on year 2. We were glad to have bought the 5year geek squad warranty. After 5 repairs, they gave us a credit and we reluctantly bought this one. Let's hope Samsung has improved. We've had this for 2months and so far so good. You have to wait 12 hours for freezer to cool to correct temperature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Gpasser, thanks for sharing your experience! Your opinion matters to us, and we want to thank you for sharing it. We're privileged to be a part of your home. ^Shifa Samsung

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    90% good, have some issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It been almost a year now, overall has been what we expected however have three issues we need to have warrantied soon. 1- the inside the door auto fill has never worked; 2- the ice will not dispense through the door, had several times when it would be stuck and got it working but now nothing; 3- related to ice, cant get the ice bin to come out

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Excellent fridge w/ room for everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. The water pitcher is amazing for quickly filling up water bottles or setting on the dinner table. The half opening door is very convenient for getting quick items. The only less than positive thing I could say about this fridge is the ice maker. When filling your glass with ice, ice tends to spray all over as it comes out. I'm often picking up pieces of ice that fell onto the floor. We don't use the crushed ice setting so I'm not really sure why little pieces of ice fall everywhere.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for highlighting these fantastic features, toney. We are proud to have you as a satisfied member of our family. ^Lo Samsung

  • Pros mentioned:
    Space
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Beautiful Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung 27.8 Cu. ft 4-Door French Door Refrigerator is very good looking. I love the water pitcher, automatically refills itself. You can bring a pitcher of water to the table and when you're done place back in the holder and it refills itself. It a good size family refrigerator with lots of storage. Hopefully, Samsung solved its biggest problem with the ice maker malfunctioning in all its refrigerator. I was told that this newest model has the ICE MAX ice maker with a better seal. But just in case, I purchased the Geek Squad Protection Plan.

    I would recommend this to a friend