Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Terrible purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung fridge, and I'm incredibly disappointed with its performance. Its temperature regulation is erratic and difficult to manage, often fluctuating wildly between temperatures that are much too warm or cold. It's also very unreliable - it frequently breaks down and needs to be serviced, meaning I have to sacrifice time waiting for repairs rather than using my appliance. Unfortunately, I cannot recommend this product to anyone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, anon!
We are glad to help you improve your refrigerator's performance.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C).
for the freezer, and 37 °F (3 °C) for the fridge.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
This guide will show you how to level your fridge and make minor leveling adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator:
https://www.youtube.com/watch?v=56WIrCOKoiI
You may also refer to page 28 of the user manual for more instructions on leveling the fridge, and pages 38–41 for more temperature recommendations:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295980) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Great looking product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge but the controls are too difficult to follow
I would recommend this to a friendnew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing and delivery was fast and easy. love the price. The refrigerator is work fine and I love it.
I would recommend this to a friendNice refrigerator love bottom freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our last refrigerator went so had to get new one The sale at Best Buy was good so far the refrigerator has been a good buy
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung refrigerator! The pitcher in the door is the best!!!
I would recommend this to a friendNo issues a great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues a great refrigerator. This refrigerator is easy to use has nice storage how long are enjoying it.
I would recommend this to a friendAriel was awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service in store was great. Ariel was amazing at helping us find the exact fridge that met our needs.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new fridge. We use the middle drawer for bottled water. Very convenient
I would recommend this to a friendSamsung French door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator i have ever seen our 16 year old one went out so rhis was a very good Upgrade
I would recommend this to a friendMust Check Out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge lots of storage. Only wish I could have got the black one but still happy!
I would recommend this to a friendI still Haven’t gotten my refrigerator!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to get my Refrigerator delivered till after Best Buy change my original delivery date for the family with me first. So now I moved into my new home and I have no refrigerator to have a cold drink and have to constantly go out to get something to eat from the restaurant.
No, I would not recommend this to a friendNew Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a few months now and we very happy with it.
I would recommend this to a friendSweet fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet fridge . Wish we went a little bigger though
I would recommend this to a friendGood fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good fridge. Like the fact that it has a refilling water jug and it comes in handy.
I would recommend this to a friendSo far so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to b a good Samsung fridge Will revisit in 5 yrs. My last Samsung due to faulty Ice Machine, crapped on me.
I would recommend this to a friendThank you so much my Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought new house and I bought perfectly new fridge my wife loved this fridge.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is built solid, has all the features we were looking for and at a great price.
I would recommend this to a friendVery good French door fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value (when on sale) for French door. Great features of door in door, infused water jug and separate chiller drawer.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! The water pitcher on the inside has really been great.
I would recommend this to a friendExcellent fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! The water pitcher in the door is my favorite thing ever.
I would recommend this to a friend