Customer Ratings & Reviews
- Model:
- RF28R7351SR
- SKU:
- 6323227
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well. Easy to use and water defuser is the way to go.
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool fridge with cool features. Kinda sticks out if you don't have the correct depth
I would recommend this to a friendnice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great we love it and we will recommended to our friends and family
I would recommend this to a friendGreat deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open box item, but it was brand new still wrapped. Love it, especially for the price.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality features this refrigerator has besides it appearance
I would recommend this to a friend- Cons mentioned:Ice maker
Would never purchase Samsung appliance again!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has been nothing but trouble. The icemaker keeps freezing up and we are not able to get ice or get the icemaker to come out. This is a a known defect with Samsung icemakers!! I have found a Facebook group for these defects that has over 53,000 members and growing rapidly!! I so wish I had never purchased this refrigerator!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there KellyM, I see that you are experiencing some issues with your Samsung Refrigerator ice maker and know this can be frustrating. I would feel the same way too. We would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143368817. We thank you for choosing our Samsung family. ^Brad
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the fridge is working great and it’s very sleek
I would recommend this to a friendExcellent appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. I find the built in water pitcher re-filler is so convenient.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my kitchen and very usuable for the space I have.
I would recommend this to a friendAll good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and wouldn’t go anywhere else can’t beat the service
I would recommend this to a friendnew refrig
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like the features. Best Buy installed and that was well done.
I would recommend this to a friendsamsung food showcase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge, loaded with great features. second one we purchased
I would recommend this to a friendGreat buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid. Ice tray gets stuck from time to time though
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Glenn. We are proud to have you as a satisfied member of our family. ^Lo
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool fridge cold freezer so far works like it should
I would recommend this to a friendHarry Beggs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, this is the second time I bought this one
I would recommend this to a friendRefrigerator install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service on install of refrigerator and on time
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is awesome has many excellent features. Very happy I chose Samsung
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator! Easy to install handles and works great . No complaints!
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Let’s see how long it lasts before it has a problem.
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker is a joke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd Samsung, had to have the 1st one replaced because the ice maker could not be fixed. Got the newer model and was told Samsung had corrected the ice maker problem. The ice maker on this new refrigerator still freezes up. Google “Samsung ice maker” and you’ll see that there is a class action lawsuit for the ice maker. Seems Samsung don’t want to correct a known problem. Plane and simple, do not buy any Samsung refrigerator unless you want a fridge that the ice maker continually freezes up and won’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142970038. We thank you for being a part of the Samsung family. ^Brad