Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Broke after 6 months - No Resolution
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible experience with this Samsung refrigerator. It stopped cooling 6 months after we received it. The freezer also stopped cooling and making ice. Samsung sent a service provider out to fix. They could not find the issue and just put more freon in it. We asked Samsung to replace the refrigerator because the technician could not find the issue and we were concerned it would happen again after the one year warranty expired. They said to call if it happened again and they would "make it right". Sure enough, 8 months later the refrigerator and freezer have stopped cooling again. We've called multiple times and spoken to people all the way up the chain at Samsung and they refuse to replace the refrigerator and they expect us to pay for repairs and additional fees because we're just past the year warranty. We're out $2K and will never purchase a Samsung appliance again. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We couldn't imagine the experience you've been through. Allow us to assist you further, DMichelle.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Kindly refer to the manual below and follow the troubleshooting steps to help rectify the cooling efficiency of the refrigerator. Please refer to page 79 under "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User manual:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148790302, to help our team pull up your information.
Have a great day!
^Chrystel
happy but cli gy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish it was a pleasant experience. Knowledgeable and attentive except for the cling wrap in the fridge. They started to take it out then stopped. If you start a job, you finish the job.
I would recommend this to a friendRegretful purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the capacity, but ended up having to buy an additional freezer since the freezer capacity is not what I expected, I also have to constantly check to make sure the doors fully close or else they remain partially open, I would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from and your disappointment. Let's help you out in the best way we can, AlfonsoA.
A correctly "leveled" refrigerator is not level from front to back. Samsung refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. Kindly visit the troubleshooting link below to help with the freezer door and watch the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
For a more organized and space-optimized fridge, we recommend following this link for some tips and tricks. Kindly visit the hyperlink for further help.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148754047, to help our team pull up your information.
Have a great day!
^Chrystel
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator/freezer and the color/texture. The delivery arrived as scheduled and the service we received when we made this purchase was excellent
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had our new refrigerator for a little over a week but are thrilled with how it looks and operates. (We do not use the ice maker feature and didn't hook it up)
I would recommend this to a friendLooks good, Does a Great job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! Shelving can be configured to preference, and it does a great job keeping things cool in the refrigerator and frozen in the freezer
I would recommend this to a friendFridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy with the product, and how fast i was abile to get it delivered.
I would recommend this to a friendSamsung frigde
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this frigde 3 months ago and a week after buying it. It started making weird sounds i called to see if i could exchange it or get someone to check it out after 16 days nobody explained me that best buy only give a 15 day policy. Ive been contacting samsung and all they say is they gonna send somone over to check out and it seems unfair to me to be paying 1700 dollars for it to stop working every three days and throwing my food away everytime it decideds to stop working. I really don't recomend this product its not the best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wendy,
We understand your disappointment for your refrigerator that stopped working. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is making unusual noise. Please watch the video and click on the embedded words.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147307740) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge. Delivery and removal of old fridge was seamless.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it very easy to use.Not having to worry about breaking the handle makes it a better buy.
I would recommend this to a friendThe space is fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clean look of the fridge. Amazing ice capacity. Lots of wide space in refrigerator for 9x13 pans. Doors hold wine/champagne bottles & gallon milk on both sides.
I would recommend this to a friendRefrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator its awsome easy to clean just love it
I would recommend this to a friendGreat buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator. It is great if you do not need a lot of freezer space or water dispenser.
I would recommend this to a friendAwesome fridge, highly recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE This fridge, so much. Alas, it arrived with a dent on the freezer door. I will be reaching out to see if we can get repair/replacement.
I would recommend this to a friend- Pros mentioned:Overall performance
slow ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the exception of the automatic ice maker being very slow the fridge works just fine.
I would recommend this to a friendBrand response from Samsung
Posted .We understand how essential it is to have ice to keep your beverages cold, BretS. Let us help you with your ice maker.
To rectify your ice maker's slow ice production, please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147160481, to help our team pull up your information when you message us.
Have a great day.
-John
Great delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The deliver guys were friendly and very helpful. They answered my questions.
I would recommend this to a friendHappy Price and Store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy because I could buy it at a cheap price~~
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With there was more space for taller items. Also will the freezer made ice faster. Otherwise we like it so far.
I would recommend this to a friendGift to the my parents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my parents which they didnt have fridge
I would recommend this to a friendNew Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product, installation was setup was done professionally.
I would recommend this to a friend