Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- |
- SKU:
- 6546220
Customer reviews
Rating 4.5 out of 5 stars with 926 reviews
(926 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and convinornt to use The doors aare amaazing and the fteez is goood oes not ledve mess
No, I would not recommend this to a friendRated 5 out of 5 stars
Still early but so far so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! Still waiting for something to go wrong as that has been my experience with Samsung.
I would recommend this to a friendRated 4 out of 5 stars
good fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not bad, but definitely make sure you take the hinge height into consideration since it makes it higher
I would recommend this to a friendRated 5 out of 5 stars
Energy saver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually love it and how much energy is actually saved us
I would recommend this to a friendRated 5 out of 5 stars
Too good for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cools down everything really good, just lacks a bit of space. Great fridge for the price.
I would recommend this to a friendRated 1 out of 5 stars
Possibly the most regrettable purchase ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the most regrettable purchase I've ever made. Stopped freezing and cooling after 3 months, and took Samsung and their repair vendor about a month with multiple missed appointments to decide it wasn't worth repairing. Would've been better to order a new fridge instead of waiting for them to honor their warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the condition of your refrigerator, Thor. We would like to have a direct conversation with you to discuss your overall experience and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151317544 in your message so our team can locate your information.
Have a great day.
-John
Rated 1 out of 5 stars
Poorly Designed - Very Limiting
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many problems with the design of this fridge. First, the "All Around Cooling" feature severally reduces the space within the fridge, so while 27 cu ft sounds big, the actual usable capacity feels small. Second, the crisper drawers only open a few inches, barely enough to get a head of lettuce into the drawer. The drawers also are very shallow in terms of depth and height. Not tall enough for a large head of lettuce, not long/wide enough for celery. There is almost no where tall enough for you to put a gallon of milk, bottle of juice or a bottle of wine upright, the "All Around Cooling" doesn't allow for most shelves to be moved, so tall items can fit in the bottom of either door, but not really anywhere else. Then, say you put your bottle of juice in sideways so it fits in the fridge and it leaks a little, you can not remove the glass from the shelf to clean it! So, when something spills and gets between the glass and frame, you're stuck with it. All over YouTube you will see videos on how to get the glass shelf out of a Samsung fridge to clean it, but those videos do not apply to this model. The website says you can take the whole shelf out and try soaking it in water and bleach, like in a bathtub, but the glass can not be removed to clean under it. The website says if soaking it doesn't get the liquid/crumbs out, then you must buy a new shelf if you want a clean shelf. Lastly, what drew us to this fridge was the ice capacity, but the ice is always only ~1/3 full, we can't get the ice maker to fill the ice bucket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieS, we understand your frustration about not cleaning the refrigerator thoroughly and fully maximizing its space. Allow us to help.
Here is a guide for tips and tricks to organize your refrigerator. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
If you need help removing the shelves, here is a guide. Please click on every option available. Kindly watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107
For more details on how to remove the shelves, please see pages 66 to 68 of the manual, under the "Shelves, Quick Space shelf and Vegetable shelf" section.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147203755) to help our team pull up your information.
Have a great day.
^Camille
Rated 4 out of 5 stars
Good french fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no water dispenser but overall good…………………………………..
I would recommend this to a friendRated 4 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, but because the doors are so deep, it sticks out from the counter quite a bit.
I would recommend this to a friendRated 5 out of 5 stars
APPLIANCES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer services. The Representative was very professional and courteous.
I would recommend this to a friendRated 4 out of 5 stars
I love my cheese drawer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a couple dents in it. Nothing I'd send it back for. Cheese drawer is awesome
I would recommend this to a friendRated 5 out of 5 stars
Samsung refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great greater and greatest. Very nice Keeps food cold
I would recommend this to a friendRated 4 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it so we'll see but for now seems like a good value compared to others for way more $$
I would recommend this to a friendRated 5 out of 5 stars
The fridge of the century
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased I had to give this product a five star very energy efficient
I would recommend this to a friendRated 4 out of 5 stars
Great Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator at a reasonable price. Only thing lacking is a water and ice dispenser.
I would recommend this to a friendRated 4 out of 5 stars
happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the refrigerator and installment/delivery highly appreciated
I would recommend this to a friendRated 5 out of 5 stars
New frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, great value. It really helps with the upgrade to my kitchen.
I would recommend this to a friendRated 5 out of 5 stars
Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price, was delivered on time And the guys were awesome
I would recommend this to a friendRated 3 out of 5 stars
Rocky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not fingerprint resistant but that's ok. I didn't like that it had to be programmed and it was not user friendly. I had to call customer service to help me and I am not computer illiterate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RockyR,
Thank you very much for your observation of our refrigerator. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Rated 5 out of 5 stars
AMAZING DEAL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the item on a rainy day but the deal was to good to pass up
I would recommend this to a friend



























