Customer Ratings & Reviews

Great fridge for the price, was delivered on time And the guys were awesome

Got the item on a rainy day but the deal was to good to pass up

Great. My food has never tasted this cold or this fresh.

I love Samsung; this is my favorite fridge so far!

Exelent service very recomended this its my preference store

Love this fridge! Deep doors, easy loading, great value.

It's not fingerprint resistant but that's ok. I didn't like that it had to be programmed and it was not user friendly. I had to call customer service to help me and I am not computer illiterate.

Great service; professional installation and reasonable price

Decent refrigerator for the price. The installers were great and quick.

It was great, the person who installed it was very nice

I got a really good deal and the process was very smooth.

The fridge seems to be working well and the freezer space is nice

NOTHING TO DO WITH BEST BUY - STRICTLY ABOUT THE PITIFUL ORGANIZATION CALLED SAMSUNG: We had this fridge professionally delivered and installed on 10/17/2023. On 12/08/2023 it completely stopped working. We lost all the food in the unit (north of $700). The customer service is abysmal. We have been living out of coolers since 12/08 and that’s been a blast with my wife who is going into her third trimester of pregnancy. They have to use a third party to service the unit which made it to our home today 12/13. They figured out it is a compressor issue (sealed service) and could not complete a repair. Because we live in rural NH, they are the only service provider and are booked out WEEKS for compressors. My wife called Samsung to expedite the process and they insisted on trying to find another service provider to correct the issue. We are about to be at one week without a fridge/freezer and still have no gameplan to fix it. Samsung also refuses to commit to reimburse us for the lost food. It’s still “maybe”.. Absolute joke. There are way worse problems we could be having in life, but this is ridiculous now. We live 15-20 minutes from grocery stores, and this is grossly inconvenient with a pregnant wife. Samsung couldn’t care less. I hope this helps someone avoid wasting money and dealing with this headache.

Great item for the price. Quick delivery. Lots of room.

Very sleek! Love the smooth door look with no handles.

Just what I needed it was time for an upgrade………..

Great for 18 months and then the damper and casing had to be replaced for $430.

Possibly the most regrettable purchase I've ever made. Stopped freezing and cooling after 3 months, and took Samsung and their repair vendor about a month with multiple missed appointments to decide it wasn't worth repairing. Would've been better to order a new fridge instead of waiting for them to honor their warranty.

I purchased the fridge on Black Friday 2023. It was great when it was working, but that only lasted 60 days. The fridge and freezer are not cooling. I placed a call with Samsung Repair Service line. They assigned me to a technician who doesn't work on fridges. So that was 4 days burned. The second technician is 2 hours away from me and is not returning my calls as his mailbox is full. I live in a city of 200,000 people and Sumsung does not have any technicians locally. I've been a week with a fridge and freezer and obviously all my food is ruined. I've called customer support several times and the only response is the Samsung Office of the President is handling the case now. DO NOT BUY THIS FRIDGE!!! Plus if you're looking for it to properly open, you must have atleast 2 inches extra on both sides of it for the doors to open properly. I've bought several Samsung products in the past but have been snakebit by this purchase.

Owned for one month before issues started. Initially stopped making ice. No biggie. Then about a week later the freezer and fridge started getting warmer. The food in the freezer began thawing. Contacted Bestbuy seeing as I have only owned this unit for a month. No help; initial return window is 15 days if NOT a BB plus member, if you are its 90 days. Contacted Samsung directly; chatted with rep for over 2 hours trying to get this rectified. Samsung has one of the most frustrating warranty initiation process. Gave up and asked the rep to help me out in filling out the warranty request. They did luckily and completed it for me. Local company called within 24 hours to schedule a date, tech was past the time window (literally waited all day, 11am to 5pm) arrived at 6pm. Tech literally was there for 10 minutes and determined my freezer coil was clogged? Advised defective compressor; will have to order and reschedule install. Repair company contacted me 2 days later and scheduled a date the following week. Different tech came out; said compressor was ok; that there was a leak in the system. Showed me. Tech repaired leak and refilled system. Tech asked me how long i've had the unit, told him one month before issues started; informed me that the unit was made in 3/2023; almost a year ago before I received it. Took 2 days off work and about 3 weeks from initial issue found to resolution; seems to be cooling/freezing and making ice now. Luckily I still had my old working fridge during this time...We'll see how long this repair/fridge lasts...