Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Faulty Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had this fridge 90 days and it keeps breaking down. I want the fridge replaced with a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you notifying us about this. Let's help you, TheresaR.
We want to speak to you personally to assist you further with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148899284, to help our team pull up your information.
Have a great day!
^Chrystel
Stop working properly within a year!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased July 2024 and within months gave me an issue with temperature in the fridge. I reset it and within months same issue. It is a major inconvenience and to top it off did not get insurance. Now I have to pay for major repairs on a 1 year old fridge. Please get the insurance!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SulemaV, we understand the frustration of dealing with a refrigerator that doesn't keep its temperature. Let us help.
We recommend checking this guide to help you troubleshoot your Refrigerator's temperature issues. Please match your issue with the options provided. Kindly click on the embedded word and watch the video if prompted.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150665139) to help our team pull up your information.
Have a great day.
^Camille
Samsung & Best Buy. Two of a kind!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this Samsung refrigerator or any other from Best Buy. Mine was delivered and I have been calling since the day it came, the ice maker doesn’t work!!!! They made me unplug get down on the floor to find the reset button, still doesn’t work. After many phone calls they said they will send repair at $175.00 my cost!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnnetteBlank, we understand your frustration with the ice maker not working. Allow us to help.
Here is a guide for tips and tricks on organizing your fridge. Please click on every option available. Kindly click on the embedded word.
Below is a guide to help you troubleshoot if your ice maker is not working. Please click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
Should you wish to provide feedback to the retailer's customer service, please get in touch with the Best Buy customer service department at P. (888) 237-8289, available 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150324528) to help our team pull up your information.
Have a great day.
^Camille
Worst refrigerator company in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung refrigerator ( any of their design and product)! They are con artists. This refrigerator lasts only for a week. The company knew this. The whole company should be banned for making consumer product! They had many lawsuits going on about their products. We as a consumer should not buy from them and that is how they will stop their deceiving acts on consumers. They should get negative rating NOT zero!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the refrigerator and would like to assist as soon as possible, IsaQ.
We suggest contacting us via the options below to speak with a live representative to further assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Condition
Broken from the start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was broken upon arrival. I didn't realize this after a day of used due to everything was defrosted and need to be thrown out, due to fear of spoilage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to go through this. To better assist you with the refrigerator, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Ice maker doesn't work.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely regret buying this. I hope my water line up to the fridge for the first time recently and tried to get it making ice. It looks like this unit just doesn't make ice. Apparently this is a very common Samsung problem. All in all I would not recommend buying Samsung as it looks like the Brand's quality has plummeted within the last few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
We understand how important it is to have a fully functioning refrigerator. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working, kindly choose the one that matches and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149738897) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great refrigerator, when it's working...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome (if it works as it should). Have owed this for less than a week and the freezer no longer works. Spoiled hundreds of dollars worth of meat! Will be calling BestBuy tomorrow morning!
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an "okay" fridge. I wish there was a way to keep the crisper a different temp though. My Begala are way to cold.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to guarantee that your fridge functions at its best all the time, WendyS. Let's help you.
We recommend following the resources on page 42 of the fridge's user manual on changing the fridge's temperature:
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147140041, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy Samsung appliances
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after 1.5 years. Some googling shows this is a common problem. Followed all steps to fix. Will be replacing with literally any other brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Timothy,
We know how important it is to have a fully functional refrigerator. Let us help.
Here is a link to the user manual; please go to page 79 for troubleshooting steps to help you with the issue of your freezer.
User manual.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151375241) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Full price for dents?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented me nice unit but company has done nothing to correct issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooled down to 67 degrees and then stopped working. Called Samsung support and the told me the warranty was expired after having it one day.sent it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your refrigeration needs, MatthewF. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge gave us problems where we had lost food and it wouldn’t get cold, part had a recall call which was the inConvenience. And when closing one side it dented my doors
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know your frustration about what occurs with the refrigerator and the needed parts.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Freeze
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freeze is a little bit small but other then that its ok
I would recommend this to a friendBrand response from Samsung
Posted .Hi Roger,
We value your input and are grateful that you shared your thoughts regarding this model.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
Not good at doing the basics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is poorly constructed, the shelves are bending, and the crispers dont fit many items. Moreover the Items in the cripser are continualy developing frost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I certainly understand how you feel about the fridge and wish to aid you with this.
To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
We recommend following this link for some tips to organize your fridge and save space.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
To rectify the cooling temperature of the refrigerator, we recommend reading through this guide below for its diagnosis. Please click on the embedded link regarding "Frost in the refrigerator" for further details.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146531918, to help our team pull up your information.
Have a great day!
^Chrystel
Thumbs down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator (and washer/dryer) was a no show twice. Still don’t have it. Was ordered 3 months ago. We are trying to sell the house it goes to. Don’t sell things that won’t be delivered. No call from Best Buy- nothing. Agreed to deliver other appliances on the same order after I insisted. Lousy experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Yahya Elmadari
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service I bought this fridge just to find out it was defective freezer not working ice maker not working this fridge should not have been for sale. When I return it they offered a replacement but said to pay full price with no compassion for the inconvenience they put me through. To top it all off they didn't even reimburse me for the delivery charge what a joke best buy turned out to be. Never shop there again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
KC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy price guarantee is a scam. When the price drops they claimed that some coupons are included in the purchase price and is not eligible for price guarantee. They include the coupons without my authorization and those discount coupon only gives discount when you purchase something that I have no interest. I shall report this scam to customer organization.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store To discuss your thoughts about this transaction and any other concerns you may have.
Have a great day.
-John
Do Not buy this Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I purchased the refrigerator in October and it stoped working a few days later. I scheduled a Samsung technician to come out. They scheduled my appointment a few days later at the end of the day they called and asked if they could come out tomorrow morning instead. I’ve been waiting all morning no one showed up. I called and now I have to wait until Monday because I was not on the schedule! How unprofessional and inconsiderate. . I will not purchase any appliances from Best Buy after this experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand why you feel that way. We want to speak to you directly to help you reschedule your service request to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146614862) to help our team pull up your information when you message us.
Have a great day.
-John
Samsung doesnt care about its customers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my fridge in Nov 23...refridgerant stop cooling not even a year later...still under manufacturers warranty but I had to pay 200.00 extra to get a new fridge..Samsung rep sent us the cost of the fridge but since he told us to oder online with samsung they considered it a new order and not an exchange....I just wanted another fridge but this is the way they told us to do it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, MelissaO. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other issues you may have with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650437, to help our team pull up your information when you message us.
Have a great day.
-John
Worst Experience Ever ... Ongoing after 7 weeks!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery guys both put dents in bottom of refrigerator. Jeff/only Geek squad guy in the area brought out dented replacement door. Refrigerator then stopped cooling and freezing. Samsung support is brutal after 6+ hours on phone and text still can not get a technician out to fix brand new refridgerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, JamesS. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the best options regarding the damaged unit.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147552667) to help our team pull up your information when you message us.
Have a great day.
-Ernest-