Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Thumbs down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator (and washer/dryer) was a no show twice. Still don’t have it. Was ordered 3 months ago. We are trying to sell the house it goes to. Don’t sell things that won’t be delivered. No call from Best Buy- nothing. Agreed to deliver other appliances on the same order after I insisted. Lousy experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
KC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy price guarantee is a scam. When the price drops they claimed that some coupons are included in the purchase price and is not eligible for price guarantee. They include the coupons without my authorization and those discount coupon only gives discount when you purchase something that I have no interest. I shall report this scam to customer organization.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store To discuss your thoughts about this transaction and any other concerns you may have.
Have a great day.
-John
Do Not buy this Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I purchased the refrigerator in October and it stoped working a few days later. I scheduled a Samsung technician to come out. They scheduled my appointment a few days later at the end of the day they called and asked if they could come out tomorrow morning instead. I’ve been waiting all morning no one showed up. I called and now I have to wait until Monday because I was not on the schedule! How unprofessional and inconsiderate. . I will not purchase any appliances from Best Buy after this experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand why you feel that way. We want to speak to you directly to help you reschedule your service request to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146614862) to help our team pull up your information when you message us.
Have a great day.
-John
Samsung doesnt care about its customers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my fridge in Nov 23...refridgerant stop cooling not even a year later...still under manufacturers warranty but I had to pay 200.00 extra to get a new fridge..Samsung rep sent us the cost of the fridge but since he told us to oder online with samsung they considered it a new order and not an exchange....I just wanted another fridge but this is the way they told us to do it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, MelissaO. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other issues you may have with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650437, to help our team pull up your information when you message us.
Have a great day.
-John
Worst Experience Ever ... Ongoing after 7 weeks!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery guys both put dents in bottom of refrigerator. Jeff/only Geek squad guy in the area brought out dented replacement door. Refrigerator then stopped cooling and freezing. Samsung support is brutal after 6+ hours on phone and text still can not get a technician out to fix brand new refridgerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important a reliable fridge is in your household, JamesS. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the best options regarding the damaged unit.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147552667) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great refrigerator until it died 10 days after getting it home. It was very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel towards the fridge not working. Let's get this back on track to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146710704) to help our team pull up your information.
Have a great day.
^Camille
Could be a better thought design.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard take oit bottom shelf in bottom of refrigerator. Also freezer is a bit small and ice maker takes too nuch space in freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KevinG, we are committed to providing you a better experience than your current refrigerator. Let us help you achieve that.
Here are steps to take to remove the shelves. Please click on every option available. Kindly click on the embedded word and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
I have also shared a link for tips and tricks on how to organize the fridge. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a zero but it has me select at least 1 star. Brand new fridge on the 9th of Sept and leaked all of its refrigerant by the end of Sept! Dealing with Samsung was another pain in our sides! Dont get a Samsung fridge! There is also an article in USA today this week about the invrease in problems with Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmyO,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146475021) to help our team pull up your information.
Have a great day,
-Ernest-
Extremely disappointed!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator stopped making ice in March, and stopped cooling all together in April. The Best Buy tech support replaced 2 parts but this did not resolve the issue. Samsung has no one to service this appliance in CNY. This is 5 months old and I'm extremely disappointed. We've been without a working refrigerator or freezer for going on 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated, and we look forward to a fast resolution, KarenM.
To rectify the cooling efficiency of the refrigerator, we recommend following the troubleshooting guide below. Please watch the YouTube video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Kindly browse the link below to get the diagnosis of the ice maker. An instructional video is recommended for watching, and the hyperlinks should be checked.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147054069, to help our team pull up your information.
Have a great day!
^Chrystel
Faulty products, sellers couldn’t care less.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge 8 months ago. The freezer has broken down twice and trying to get it serviced is a nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this situation. Let's further assist you with this, JoshuaA.
We would love to speak with you personally to gather more information about the freezer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148708002, to help our team pull up your information.
Have a great day!
^Chrystel
na
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt like this product, the fridge has alot of space just too bulky
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, TreniceL.
Thank you for sharing your observation about our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Never buy a Samsung refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it brand new, and it never got cold. They had to take it back and I got an LG. I was warned, but didn't listen. Never buy a Samsung refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tania,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Below average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an average refrigerator which wouldn't even get price match
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karthik,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Worst fridge ever. Samsung stick to making phones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge gave up on freezing and cooling first month we got it. Our food went bad and we are just waiting on our food reimbursement. We got a replacement hopefully it doesn't do the same thing. I'll keep y'all posted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JesusV,
Thank you for choosing Samsung for your refrigerator needs. We completely understand how this experience affected you, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Disappointed in this Samsung Refrigerator.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, we purchased this refrigerator as a package through Best Buy. We left for vacation on Thanksgiving, and as we were driving home 2 days later got a message that the freezer temp was too high (55 degrees). Got home and all of our food was warm. We have only had the fridge for 3 weeks and lost hundreds of dollars worth of food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how the installation of your refrigerator impacted you. We're here to help.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Below is a link with an easy step to help you with the freezer temperature to be corrected. It included embedded words for more details and a video we suggest watching fully.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146568149) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this friedge. I had it for one month and it went out!!!! Geek squad came out came out to change a part and that part didnt solve the issue. They couldnt figure out our so Samsung finally came out and they chaged out another part and that didn't help it either.. an just told me go look for another one!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your frustration with the refrigerator that went out after a month.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tilted on side. Technician said it was my floor. And
I would recommend this to a friendBrand response from Samsung
Posted .Our goal is to assist you at any time with your refrigerator, LupitaH. Let's get this taken care of.
If the side of your refrigerator is tilted due to the floor, you may need to relocate your fridge. For reference, turn to page 22 of the fridge's manual under "Select a site" and page 33 under "Levelling the refrigerator":
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150463654) to help our team pull up your information when you message us.
Have a great day.
-John
Bad Freezer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the design and performance for 2 weeks. At that point the freezer started warming up and will not go below about 30°F when set to 0°F. At 3 weeks everything in freezer is getting soft.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EdwardF, we understand the importance of a working refrigerator in your household. Let's get this taken care of.
Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147220869) to help our team pull up your information.
Have a great day.
^Camille
Broke in less than three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months of owning the refrigerator and it has stopped working and blowing fuses soon as its plugged in. Still waiting to hear back from Samsung support and tossing out food that went bad overnight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
This would also frustrate me if this happened to my fridge. We're here to help.
It would be awesome to speak to you directly so we can better assist you with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147012390, to help our team pull up your information.
Have a great day!
^Chrystel
Avoid this model at all cost
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2 months we have had repair come out 3 times. This model has know compressor and collant issues. I dont recommend at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the state of your fridge's compressor and coolant, David. We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147760741, to help our team pull up your information when you message us.
Have a great day.
-John