Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
Freezer stopped working afer 3 month
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed by whole unit quit. Since under warranty contacted Samsung for replacement. Its been one month of terrible customer service and no refrigirator for my family. Terrible terrible customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can't begin to imagine the overall experiences you went through. Allow us to further assist you, Sharon.
We would love to speak to you directly to help you with the refrigerator's replacement process.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024457, to help our team pull up your information.
Have a great day!
^Chrystel
Extremely Disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this product, but I'm so disappointed. It never worked. Despite every instruction that was given, the unit would not cool, at all! Thank God it was cold enough for me to keep my food in coolers in my garage. Best Buy did pick it up and will refund my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, GwendolynR.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Buy at your own risk,
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy! This piece of junk died after 7 months. The seals on the refrigerant lines leaked. Samsung warranty support is a joke. It took a month to get it repaired under the Samsung warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dane,
We understand your disappointment with your refrigerator, which stopped working and has a leak. Let us help.
Here is a link for troubleshooting steps for your refrigerator that stopped working, kindly click the embedded words.
Refrigerator has no power.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Here is a link for troubleshooting steps for your refrigerator that has a leak. Please watch the video and click the embedded words.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147370671) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Do not buy! Zero stars!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! I wish I could give zero stars. 3 months in and freezer and fridge will not cold. Fridge temperature is 50. Had to throw out everything in the fridge and freezer. Hopefully I can get my money back. I do not want this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the disappointment when a refrigerator will not get cold, JustinM. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator temperature is warm. Turn to page 77.
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
Should you need further assistance, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146842054) to help our team pull up your information when you message us.
Thank you.
-Angelica
WANT POOR CUSTOMER SERVICE,TRY BEST BUY....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Delivered.Called Custumer Service and was given the run around, canceled order...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your experience with your last order failed to meet your expectations. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this transaction.
Have a great day.
-John
Review is for terrible delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't review the item, I can only say that the delivery or lack of delivery sucked. Waited around and not wanting to go into details, they came, refused any attempt at trying to park, and then left without notification, and put in for reschedule.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
It broke after 2 months‼️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is cheap and you get what you pay for. I REGRET not buying Best Buy warranty cause Best Buy completly dismiss me saying that its Samsung problem not theirs. I have lost frozen breastmilk and I am devasted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I can't imagine the inconvenience this has caused you. We would like to speak with you about your refrigerator and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146599782 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Bad quality refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk fridge ice maker stopped working 4 1/2 months after purchase. Would recommend stay away from That brand of refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottH,
The ice maker is one of the commonly used features of the refrigerator. Let's get the information you need to ensure the refrigerator operates smoothly.
The link below will guide you in ensuring the ice maker operates properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks or video.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146990671) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been there for 2 weeks and it still is not working It's not that I wouldn't recommend this product I would never recommend Best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how having a non-working refrigerator feels, DonnaJ.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Terrible customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled order. Terrible customer service. No communication. Would never buy any major appliance from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience ordering the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Capacity, Ice production
Perfect refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking refrigerator , I am very pleased with it. It has all the room I need , I like the ice maker and two sizes of ice, it’s easy to keep clean.
I would recommend this to a friend - Pros mentioned:Capacity, Ice production
Refrigerator purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room in the refrigerator. Love the two types of ice cubes. Great that it's fingerprint resistant.
I would recommend this to a friend - Pros mentioned:Capacity, Design
Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, elegant design, spacious, worth the sale price.
I would recommend this to a friend - Pros mentioned:Capacity
I would recommend this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, it has excellent temperature control. Large enough for my needs. You can hardly hear it running. So far so good thanks
I would recommend this to a friend Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. There is so much room on the top portion. Love all the compartments and shelves. The freezer portion on bottom is a bit tight. Wish there was more room, but we like the ice trays, especially the smaller ice this refrigerator makes. You have two options to choose from. Wish the ice trays had some sort of cover, but they are still great.
I would recommend this to a friend- Pros mentioned:Ice production
Good Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, just a heads up this product does not have a water dispenser but has two ice trays which is awesome.
I would recommend this to a friend - Pros mentioned:Design
plain front looks nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. the dual icemaker is great. plain front really looks nice.
I would recommend this to a friend - Pros mentioned:Size
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size the quality an the brand it lets me know when it left open by making a ringing sound
I would recommend this to a friend - Pros mentioned:Capacity
Frieze
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item a lot space energy efficiency easy to set up
I would recommend this to a friend - Pros mentioned:Capacity, Ice production
Love this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! So much room and I love the two different ice options. Plus everything is connected to my Smart Things app and I’m able to control it remotely.
I would recommend this to a friend