Customer Ratings & Reviews
- Model:
- RF27CG5010S9/AA
- SKU:
- 6546220
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.
This summary was generated by AI based on customer reviews.
SMART FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space and able to control its tem with phone.
I would recommend this to a friend- Pros mentioned:Ice production
Great fridge for a great buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the fridge and the two different ice options.
I would recommend this to a friend - Pros mentioned:Overall performance
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works perfectly. Solid purchase for the price.
I would recommend this to a friend Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look’s great, it’s a really good size for all your food shopping
I would recommend this to a friendgreat , except shipping wrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.get product, took it out of shipping rap and had a dent on freezer door, wasnt going to bring it back but disappointed
I would recommend this to a friend- Pros mentioned:Size
Interchangeable panels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator but I caution you on buying interchangeable panels. Ordered the refrigerator in July which was delivered with only 2 of 3 panels. after rescheduling for the 3rd panel to be delivered 6 times I still have not received it and it’s September now.
I would recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We know how disappointing it is to experience a delay in receiving your refrigerator panel. We are here to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Buy me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and spacious deep freezer love the double freezer oh I love the alert when you forget to close the door
I would recommend this to a friendted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product was delivered on time and profesionaly installed
I would recommend this to a friend- Pros mentioned:Capacity
Super loud fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I like the look and capacity of this fridge, the loud sound it makes is terrible, I can't even seat on my kitchen anymore because its so loud and constant. Samsung web page has a separate section about all sounds their fridges have and I feel this fridge does them all simultaneously
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels when the refrigerator starts making noise, JohnWhite. Let us help.
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one similar to the noise to troubleshoot it. It also includes a video link you can watch from beginning to end. We suggest checking the attached hyperlinks for other helpful tips.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147549461) to help our team pull up your information when you message us.
Thank you.
-Angelica
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought online 11/1/23 delivered 11/4/23 after 6 months the ice maker quit making ice then the freezer started getting warmer. Went online to print my receipt so I could call Samsung only to find out someone from Best Buy had canceled my order 2 days after it was delivered. Its now going on 2 weeks and I haven’t been able to find anyone that knows how to fix it. Every number you call takes you to their horrible call center and you can barely understand anyone. They did send the Geek Squad out and all he did was take the temperature of my refrigerator and freeze and say yeah, it’s too warm. They can’t touch it because it will void my Samsung warranty. No one calls back or follows up on anything. So here i sit with a useless freezer watching my food spoil and still no receipt. Will NEVER shop here again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jewls760, we aim to ensure that our appliances are functioning. Let us help you with the fridge.
Below is a link to help you diagnose if the ice maker is not making any ice. Please click on the embedded word and watch the video included.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If your freezer is warm and not cooling, here is a guide to help you. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
For more details, please see page 43 of the manual, under the "03 Ice Maker / Filter Reset and 02 Freezer" section.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147216248) to help our team pull up your information.
Have a great day.
^Camille
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung fridge is just trash a fridge from 2020 broke 2 times in 3 years my advise buy any brand but samsung on fridge what a trash no 0 star options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We understand having your refrigerator break twice in two years can be disappointing. We want more details about what is happening so we can offer the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147193491, to help our team pull up your information when you message us.
Have a great day.
-John
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has a faulty design which has caused it to break three times. Each time Samsung 'repaired' the fridge, less than two months later it would happen again. Do not buy this fridge unless you are prepared to deal with several repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeorgiaN,
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148201869), to help our team pull up your information.
Have a great day!
^Rodel
Broke down in days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fiancé bought us this fridge and within 3 days, the freezer went out and the next day the fridge went out. We lost at least $250 in groceries. I recommend saving yourself the trouble and go with a different fridge
No, I would not recommend this to a friendTerrible Appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My brand new refrigerator stopped working two weeks after I purchased it. Not to mention the hassle to get a refund and a new one, and Best Buy’s terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rochelle,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John