Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Unfortunately
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea yet about the fridge because bestbuy was not able to deliver the fridge.
No, I would not recommend this to a friendSamsung sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, after third day of purchase the control panel on the inside went out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142719974. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator ice maker freezer over and stops making ice after a few weeks. You have to use a blow dryer just to melt the build up. Water leaks from the water dispenser. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Megan,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your ice maker as it freezes over and stops making ice after a few weeks, and also the water leaks from the water dispenser. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" and "Samsung ice maker is not making any ice" as it has the step by step instructions on what to do to fix the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ and click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" to fix the water leaks from the water dispenser.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144322348.
-Noraina
low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Observed two small dent on bottom drawer two days after installation
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not even had our fridge for a year and are already having problems with it. The ice maker quit working and the top drawer of the fridge is not freezing. In working with Samsung I have found their customer service to be awful. I have made multiple calls before them finally finding a repair person to come and look at it. It is still not fixed. I would NOT recommend anyone buying this fridge!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Melody,
Thank you for letting us know about your issue with your refrigerator, and we apologize for the inconvenience. It's sad to hear that your ice maker stopped working, and the top drawer of your fridge is not freezing. I understand that this experience is not ideal.
To help you with your concern, I will provide you with a link that includes a troubleshooting guide for the freezing problem of your fridge. Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
Also, for the ice maker that stops working, here's the link for the troubleshooting guides: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the warranty information of your refrigerator on this link: https://www.samsung.com/us/support/service/warranty/RF27T5201SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144156137
^Rainly
- Cons mentioned:Ice maker
no good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought i would try to give samsungs fridge a try again, yep, ice maker still sucks. samsung is giving a full refund though because they can't fix it.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Piece of crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lemon- broke the first year. Make sure and get the extended warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have an appliance that failed the first year, AnnieK. We want to learn more about what transpired with your Samsung unit.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
No refrigerator to review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly we don’t have our new refrigerator to review! When the delivery did not show up as scheduled we called. New delivery date 7/8. They claimed they sent me a text but did not. We are expecting out of town guests on 7/8 so this is not convenient but probably won’t be delivered anyway based on history.
No, I would not recommend this to a friend#refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated this refrigerator. The ice functions were terrible and it was very hard to get the right size glass so the ice didn’t fly everywhere. I sent it back and got another one which Best Buy did without any problems at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to know that everything has been settled, DianeG! If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Don’t Buy Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung. I thought it was a good idea for the price but Best Buy only sells defective products and it is bound to break after a month or so. You can spend the extra money for a Best Buy service plan to fix it 3 times a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged and I have to wait 24 hrs before I can begin the process of return and exchange. The delivery guys had no idea it was damaged. The packaging wasn’t damaged
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Don't Waste Your Money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap Crap. Compressor failed just after the 1 year warranty. Geek Squad sends repair techs who can't fix it and then Samsung won't refund the fridge AVOID SAMSUNG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Mike!
We'll be glad to help you with claiming your warranty.
Please take note that Samsung warrants your refrigerator against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase of:
1. One (1) year parts and labor warranty.
2. Five (5) years of parts and labor on sealed refrigeration systems only (compressor, evaporator, condenser, drier, and connecting tubing).
3. Ten (10) years part and five (5) years of labor on a digital inverter compressor only.
You can click on this link for more warranty details:
samsung.com/us/support/service/warranty/RF27T5201SR/AA
Please do not hesitate to reach us through the channels listed below for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145243845) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken when it was delivered. Waited a week for repair guy to show up was told I would have to wait another week for parts. Then was called and told parts weren’t going to be available.
No, I would not recommend this to a friendWHAT DELIVERY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got NO delivery and we got NO call. I called and spoke with someone day of delivery and he said yes we were getting our delivery. No one has called and no delivery. VERY disappointed!!
No, I would not recommend this to a friendWorst Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year later and the ice machine has stopped working. Service sucks and I will not buy another Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for dropping your review, Mrs. Jone. Let's go ahead and have the ice maker back on track.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. Please see these links for assistance.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung ice maker is not making any ice
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145093878) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:SpaceCons mentioned:Ice maker
Ice Dispenser is VERY slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge amount of storage space (coming from a side-by-side). Only complaint is the ice dispenser is painfully slow, and its even slower when dispensing crushed ice. This wouldn't be such a big deal if you could open the other door while waiting for the ice to come out, but you cannot.
I would recommend this to a friend - Pros mentioned:Space
Fridge review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great with storage space. Water filter will leak from time to time after use but only if not locked. Top glass shelf is pretty sturdy. Have had plenty of sodas along the top shelf & held up.
I would recommend this to a friend - Pros mentioned:CapacityCons mentioned:Ice maker
refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied this product more room than I imagined. freezer compartment is great with its separation compartments. ice maker is a little noisier but all in all very satisfied.
I would recommend this to a friend Horrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge stopped freezing and cooling not even 6 months later. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Marlo, I understand you are experiencing some concerns with your Samsung Refrigerator not working properly and know that can be irritating. I want to provide you with some assistance to ensure you are getting top notch performance. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143771285. We thank you for the choice of Samsung in your home. ^Brad
- Pros mentioned:Space
samsung frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice frig, good price, delivered on time and fits perfectly. holds alot of items
I would recommend this to a friend