Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Don't do it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this refrigerator since October of 2020. It is now July of 2022. Neither the refrigerator nor the freezer are currently working, and the ice machine has been a nightmare to deal with for the past year. Today we were told that the dryer is damaged and that the compressor will need to be replaced; however, because Samsung is in South Korea we will need to wait for the compressor to be imported because the service tech can only use genuine parts. That may take two to three weeks. Two to three weeks without a refrigerator, a five year old, and a one year old. Do not buy from this company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to speak with you directly to provide better support for the repair of your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145987930) to help our team pull up your information when you message us.
Have a great day.
-John
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge at a great price from the outlet store.
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you conect the power and set up the temperature for fridge and freezer everything works perfect and fast.
I would recommend this to a friend- Cons mentioned:Ice maker
Not even 4 years old and nothing but problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here’s my review for a chance to win that $400 gift card. Has been nothing but problems with the ice machine. Geek squad has been here 3 times to replace stuff on the ice machine. Fridge is now out of warranty and has stopped cooling down. Purchased this fridge back in June 2020 not even 4 years old yet. Everything is clean but they always find a way to blame the issues on you. Won’t be purchasing anything Samsung ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ryan,
We can understand your frustration about the experience you had with the Samsung refrigerator in its early years. We'd love to help you.
I have shared links below that can help you with the refrigerator's cooling and ice maker issues. You can select the nearest problem by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
"Cooling issues with your Samsung refrigerator or freezer."
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
"The ice maker is not working."
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146974914, which will help our team pull up your information.
^Rainly
- Cons mentioned:Ice maker
DO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge in summer 2021. 3 months later we started having problem with the ice box Ice getting stuck then falling on the floor etc... Now the fridge as well as the freezer do not work. I called Samsung right away. NO help. Called again today. What a waste of time. Now lost about $500 in groceries as it is mother's day tomorrow. We have no fridge and Samsung is not doing anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, patikara. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147134206, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Never buying Samsung again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gotta say, I used to LOVE Samsung products. When we moved Into our new home 3 years ago, we bought everything Samsung. Washer, dryer, tv, and fridge. The washer’s motherboard broke in under 2 years and would cost more than it was worth to replace and now the fridge is breaking. The water dispenser is malfunctioning and the ice machine is garbage. We've already replaced the washer with an LG and it’s working great, bought a separate ice maker and will probably be replacing the fridge within the year because I don’t like buying bottles and we go through a lot of water. It’s very difficult to get someone out to look at it and if it’s anything like the washer, there’s nothing they can do and you’re out $400. I believe Samsung has a class action against them for their fridges already. Just go with a different brand and save the headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shelby, I see you are experiencing issues with your Samsung Refrigerator not dispensing properly and the ice make is not working. I would like to offer some assistance in getting a resolution to ensure that you have a great experience with us. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143458228. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Buyer beware, poor reliability and service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It a nice refrigerator when it works, mine had issues, after 3 service calls samsung technician stated unit was unrepairable. The icemaker did not work, it leaked water inside and out, and was unable to maintain consistent temperature in freezer or refrigerator compartments. Service technician stated since unit under warranty I would have option to either have it replaced or get refund. Chose refund, process took 5+ weeks, 20+ phone calls, to get payment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamesM,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
- Cons mentioned:Reliability
Stopped working after 5 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator in July 2020 and it broke down completely in the first week of December 2020. I never in my wildest dreams thought that a high end brand such as Samsung will push out a product without taking proper measures to ensure quality assurance. Most refrigerators have a life span of over 15 or 20 years before displaying any issues but thats clearly not the case for Samsung. Samsung needs to focus on making phones and televisions and leave home appliances for other company's that know what they are doing. Samsung customer service is also a pain, its been 4 weeks now and still no resolution. Imagine a family of 5 being out of a refrigerator for 4 weeks especially during the festive season, its a nightmare. I'll take a microphone and announce to all who care to read/listen to run away from Samsung products especially this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806249. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Noise level, Size
Awesome purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet, attractive and lots of room. The pick up experience was easy!
I would recommend this to a friend Excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product and i will recommend to may family and friends
I would recommend this to a friend- Cons mentioned:Ice maker
ICE MAKER WILL FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews stating the ice maker doesn't work. I would reset it often and now it just doesn't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important ice is always to cool up your drinks, Mari. Let's help you with your ice maker.
There are several reasons why an ice maker may not function properly; some troubleshooting may be needed. Please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is not working (Please select the best one that describes what is happening to your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146612875, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Do NOT BUY THIS MODEL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model after 2020 purchase does not work. . The ice maker stopped working and now the fridge will not cool at all . This model will give you nothing but trouble. If you care about money and time ..this is not the model you want . I just got off the phone with Samsun directly and they told me i have to call back to have the freezer looked at even tho i have an appt to fix the cooling issue.. Dont waste your time . Let my headache be your salvation when it comes to this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We'll get you assisted in the temperature diagnosis, EthanRey.
The below link will help you correct the refrigerator's temperature. We suggest entirely watching the video included and clicking the hyperlinks such as the "Sabbath mode, leveling the refrigerator and the recommended temperature" for more information.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared this helpful step-by-step guide to learn more about when the ice maker isn't functioning. For more details, please select the bullet points which affect the ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145903405, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice maker faulty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator stops making ice and does not make a lot of ice. I am extremely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how convenient it is to have an ice maker in our refrigerators. Let us help you.
I have shared a link to the steps if the ice maker is not working. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146957900, which will help our team pull up your information.
^Rainly
- Cons mentioned:Ice maker
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to clean when there’s a spill inside. Almost impossible to lift the glass to clean under it. Also water drips after your done filling your glass with water. Disappointing. Should’ve done more research and read more reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. We are continually improving the quality of our products and your feedback is important to that process. Here is a link to a guide to caring for your refrigerator (https://bit.ly/3ndKP7Q). In addition, here is a link to a troubleshooting guide that may help with your concern with your dispenser dripping water (https://bit.ly/3Fiu8y5). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144061879) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Happy purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks great! Massive interior. Clean finish.
I would recommend this to a friend- Cons mentioned:Shelf adjustability
Horrible Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches easy and sprung a leak after only 10 months from water filter assembly! Are you kidding me? Fingerprints grow on the surface . Cheaply made and little ability to move shelves. Avoid at all cost!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We're glad to hear from you! We appreciate your patience as you deal with the concerns with your fridge.
This unit model is Fingerprint resistant finish. A finish that withstands everyday smudges, so you spend less time cleaning.
Do not use abrasive or harsh cleansers such as window sprays, scouring cleaners, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or petroleum cleansers on exterior surfaces (doors and cabinet), plastic parts, door, and interior liners, and gaskets. These can scratch or damage the material.
I recommend following the steps in these links below to help you with the leaks:
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
Samsung refrigerator shelf/drawer removal:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144916932 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Cons mentioned:Ice maker
Will not Last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful quality and support. Within two years the compressor died. Samsung didn't have any repair facilities in my area to fix it - UNDER WARRANTY. We finally worked that out and two months later the refrigerator died again. The service center refused to take responsibility and Samsung is passive on trying to fix. I had to buy a mini fridge and freezer to use while they re-repair their warranty repair. I lost all my food TWICE. I used to be a huge Samsung fan, but their quality has gone down hill. The ice maker is awful as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thesuperzman,
Thanks for reviewing. We apologize that you have concerns with the fridge. I understand the difficulty of your situation.
Kindly check out this link about ice maker issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We like to inquire further about your concern with your Refrigerator so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144905612 to help our team pull up your information.
Have a great day.
^Chrystel
- Cons mentioned:Ice maker
Another bad Samsung ice maker.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on October 24, 2020. Like so many others the ice maker has frozen up and stopped making ice. I am one month out of manufacturer warranty. I called Samsung and the want to charge me $600 for a technician to come out to fix it. Looking into this SAMSUNG is facing class action lawsuits for their ice makers issues on their products. BUYER BEWARE.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
DO NOT BUY SAMSUNG REFRIDGERATORS!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AOVID AVOID AVOID......I CANNOT STRESS THIS ENOUGH!!!! Never buy a samsung refridgerator. Pieces of junk that will only last a couple years. All have same problems, ice maker inop, no water dispense and Samsung will want to charge you to repair it. Seriously, never buy a samsung fridge. Pay more and get much more. What a terrible business for customer service. Only working until 1 year warranty expires. AOVID AVOID AVOID!!! I subtract the one star, only did to write review. Should be negative 5 stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CSH520.
Thank you for your review. We apologize for the inconvenience if the ice maker and water dispenser are not working, which was less than ideal. We are here to help.
Here is a link to "Samsung Refrigerator Water Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all.
I am also sharing this video about "Fixing the Water Dispenser on your Samsung Refrigerator": https://www.youtube.com/watch?v=SAPSe5mynlc.
I also shared the link "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144881809) when you message us to help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Ice maker
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Looks nice however the ice machine stops working after you change the water filter. It randomly starts working again after a few weeks. At 4 years old the refrigerator stopped cooling food. Now we have to find someone to repair it. Samsung should stick to electronics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all would like to avoid these experiences with our refrigerator. Let's elevate the fridge's performance by following the links below, KaraG.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
To rectify the cooling performance of the refrigerator, we recommend following the troubleshooting steps below. Please watch the instructional video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, kindly watch the YouTube video and visit the hyperlinks included.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For added reference, I have shared a guide to learn more about the proper water filter replacement process. You may watch the YouTube video and visit the hyperlink included.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046319, to help our team pull up your information.
Have a great day!
^Chrystel