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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2316 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,316 reviews
  • Rated 4 out of 5 stars

    Like it but I don’t love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans easy on Stainless, no finger prints. My only concern at this point is the bottom drawer and removing glass to clean. The drawer Seems flimsy and won’t stay on track and the glass on the bottom requires pushing in tabs on plastic rails that hold vegetable drawers to remove the glass, all 3 demonstrations on You Tube they broke the tabs so… not sure if I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! We've now had it for about a month. It's spacious, beautiful (and I've never called a fridge beautiful before), and functional. The bottom freezer drawers are very handy. We can fit so many groceries and leftovers in it! The door alarm is a nice feature. It's also nice that you can open either side of the french doors and not have to open both doors every time. A jug of milk fits in the side door. It came well protected and it was easy to put the handles on. The Best Buy delivery team did an awesome job bringing it in and taking the old one away. And having instant ice water from the door has been amazing! Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    should be better, disappointed in Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that is wrong with this, is the water/ice dispenser. I've never seen or had one that has been so messy. water sure, goes down and in whatever you have cup/glass/etc. But it drips after you are done. We have had to put towel, paper towel, napkin, etc. in the base to soak up how much it drips. Ice...... thing shoots everywhere. You have to have a glass/cup with the biggest opening ever to catch it all, or have your glass like up in the mouth of the dispenser. Otherwise ice in the base or on the floor. And I know is this a common probably with this fridge, as other reviews have said simialr things.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want to ensure that your fridge is working at its best, MeganM. Let us help you out.

      Please refer to the resources below to resolve the water dispenser issue you are experiencing. It would help to properly put your glass in the dispenser's mouth to avoid spillage for your ice dispenser concern. Click the hyperlinks and watch the instructional video for tips.

      Water is dripping from the dispenser:
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147203739, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    User Friendly

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly very spacious in the freezer compartment. It is also very user friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Gorgeous fridge, not good ice maker.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our fridge is gorgeous. We love the look and it's relatively decent for organization. The ice maker sucks though. We've had it replaced once in the first year and are having ice/water buildup again. I really can't say if I would buy the same fridge again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great fridge for a big family!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this refrigerator for almost 2 months, I love it! Its perfect if you need a lot of space. Only downside is it takes awhile to make ice but I rarely use it so it's ok.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great product - compact in size and offers separate sections for different purpose. Only design feedback that I have is the racks could have been a bit away from each other so that it could fit taller items. For example, the milk or water gallon size does not fit here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean, Open design makes it easy to reach everything. Very spacious on the inside without being overly large in profile.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase but the ice maker does not work like my old refrigerator. I would only purchase a refrigerator with the outside water and ice feature because I loved it with my last refrigerator. This model takes a long time to drop ice, we actually have thought about returning it because of that. Thank you!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is a major upgrade over the one it replaced. Love the great use of space around the ice maker on the door. The finger print resistant black stainless is stunning.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refigerator is plenty big and the sleek black design looks great. My family loves it. The French doors with the freezer on the bottom is also nice. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Well built refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a Samsung refrigerator before, but I absolutely love it plenty of space and the ease of opening and closing the doors. Very well-built!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Easy & breezy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. I was a little hesitant on the color because I thought it would look enormous in the kitchen corner but it is just perfect. This addition makes my kitchen look clean, crisp and modern. There is ample space with storage in the doors and the adjustable shelves make storing groceries a breeze. The freezer is spacious as well. Would definitely recommend this product. The delivery personnel were helpful, professional, and kept me informed on when to expect them.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The color is great and we really love the size. The door side with the ice could be better organize. Shelf size is odd but other than that no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best bang for my bucks that I could find. Yes I saw other ones that had better features and I liked them more but they were an extra $1k over this one. Once I realized this had 90% of what I wanted for almost 66% of the price then it was a no brainer. This was the best choice for me. It has plenty of space. It can be a bit awkward for big bottles such as gallons and 2 litter bottles but overall is a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Samsungrefrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung refrigerator is so much better than my old refrigerator. It has more space and makes it easy to organize. The best thing is that it runs quietly.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very spacious,keeping food and fruits fresh as if you get them now.no smell of food or food tastes on ice or water. Designed in a perfect way to make it look nice, and easy to use and gives your kitchen the nice look that it deserves

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . Lots of storage and easy access. Would recommend .

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very nice and cools really quickly. The lighting and space inside is great, perfect for family

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge had lots of room. The ice maker isn't the best though.

    I would recommend this to a friend