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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2316 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,316 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it fits us perfectly, it’s very big and includes all are needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doors were not level but googled it and turns out the hinge on the right door just needed to be loosened up a little bit. A one minute fix. Other than that, it's been running great and looks nice.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator but hate that no ice tray in bottom drawer. Wish I would have purposed one with 2 ice makers

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there TerriOwens, I would like to thank you for taking the time to share feedback on your Samsung Refrigerator. We are pleased to see that you are happy with your machine. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung

  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Ice Maker Issues - Good Refrigerator Otherwise

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good refrigerator. When we got it, the ice maker would only make crushed ice and it's been a problem the entire time we have had it. So if you order this, just be sure to check the ice maker right away so you can return or exchange!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the importance of an operational ice maker. Allow us to provide the information you need.

      Here are some simple steps on what we can do for your ice maker to produce crushed ice. Check the embedded word "small or shattered ice" for more details.

      Crushed ice is dispensed when a cube is selected:
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport   
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513   
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us    

      Please provide us with this reference number (1146567844) to help our team pull up your information when you message us.

      Thank you. 
       
      -Kimberly Samsung

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Samsung 27cu.ft. Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator and the fact that we now have so much more freezer room than our old refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good refrigerator salesman didn't explain that it didn't have dual ice was only set up for it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    good purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is everything I expected it to be when I bought it it's a very good refrigerator

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Puchase !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Samsung Refrigerator in September and have been happy with it. It maintains the set temperatures properly, has a nice bright light inside to find what you are looking for. The drawbacks are, there isn't a light on the ice/water for use at night. You have to put on the overhead light, also the freezer draw doesn't come out far enough for you to be able to find what you are looking for, it would be nice to have it come out a few more inches, then maybe you would be able to see in the top draw.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge. Cools. Not too many bells and whistles. Everything I wanted out of a fridge

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Ice Maker and Dispenser Not Working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am reading other reviews that have similar issues to the one we are now having. They all have to do with the ice maker. Everything else so far is fine. We haven’t begun the repair process. I’ll update this as that transpires. Three design flaws: - the ice maker is slow - the dispenser sprays ice everywhere - ice itself is fairly choppy and not whole The ice maker is slow as others have said. It’s a design flaw but doesn’t render the machine unusable. Another design flaw which could be an actual manufacturing flaw is the way it dispenses ice. Unless you get a large cup right under the chute, you’ll get shards of ice on the shelf, your hand, and the floor. The whole ice is barely whole. At times we think we accidentally are on the crushed setting. The issue we are having is now the ice isn’t dispensing. My wife saw the ice jammed up inside, which others have experienced. In addition the ice dispenser is leaking. I would not recommend this fridge. We will see how the product protection I purchased works out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Dango9, I understand how frustrating it can be when your Samsung Refrigerator ice maker is not performing the best and I would like to provide you with a helpful guide to ensure you are getting the most out of your unit. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/
      If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144018984. We thank you for choosing Samsung and being a part of our community. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for very little so far, but I live all of the features. Everything is in front of me, I get bird's eye view of everything I have in the fridge, I know exactly what I have and find it easily

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my new refrigerator with the exception of while using the ice maker little fragments of ice fly outside of glass/cup.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and good value for money. Only thing that could be better is the ice dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge in price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a new home starter, you will get technology functions that over priced fridge will have but a good price, 100% recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great refrigerator at a great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and has great capacity! The LED lights on the inside Illuminate every square inch. The ice dispenser works flawlessly and have yet to run out of ice and we use a lot! Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the black stainless steel. Matches all my appliances in my kitchen, plenty of space Overall happy with Samsung products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Refrigerator, good overall

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator for fir the price you pay. Lots of room. The freezer drawer I would like to see the top drawer ooen further, it can only open so much so you can lose site of items. Overall great fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded expectations in every area but one. My only complaint is that it should have a light on the water dispenser. The selection light doesn't help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung french door refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this beautiful refrigerator more than a year a go. It is beautiful and operating very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the best fridge I have ever bought. The fridge has a large amount space inside fridge and freezer. Starting with the fridge part. The shelves are spaced out perfect and made out of high grade material. The ice maker doesn’t take much room in this compartment. When we plugged in the water, it started making ice in lightning speeds. Speeds I have seen in any other fridge I have seen before. The freezer gets real cold and ultra large. I like to have the drawer freezer way over the freezer on top. The indoor water and ice dispenser is perfect. Over the perfect fridge.

    I would recommend this to a friend