Customer Ratings & Reviews
- Model:
- RF27T5201SR/AA
- SKU:
- 6401612
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Our Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, one of the best we have owned. What an amazing machine!
I would recommend this to a friendGreat fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great fridge! Roomy, well lit, and large freezer. Would be perfect if it had a motion light on the water/ice dispenser. Only thing it is lacking.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fridge, it keeps my food cold. Everything works as expected.
I would recommend this to a friendUpdated Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our Samsung refrigerator that was having problems. This is a new and improved version, went from white to stainless and can’t say enough good things. It’s very roomy and we’re very happy with our choice!
I would recommend this to a friendGood Solid Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a good fridge. About the only things I'd like to see improved would be colder water dispensed and faster water fills.
I would recommend this to a friendOur new refrigerator may 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to go to our store to get wonderful assistance from Albert on how to set our new refrigerator inside the door. The Young men that delivered it to our kitchen were outstanding and so curious
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd refrigerator that I’ve had in this style and I love it!
I would recommend this to a friend- Cons mentioned:Ice maker
Horrible ice maker stay far away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was Delivered on Jan 31st of this year (2022) and already the ice maker has stopped working. Only 3 months old and it's making a horrible noise while trying to dispense whole cubes. The Ice bucket is completely frozen in place even after running 3 forced defrost cycles. The ice maker is a Completely faulty design that apparently Samsung is fully aware of but refuses to address in any way. I Contacted Samsung support (which took over an hour!) since the fridge is still under warrantee and they said a technician would contact us within 2 business days, so who knows how long we will be without ice. Samsung has lost a customer for life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigford632,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and making an unusual noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529139
Thank you for choosing Samsung. Have a great day.
-Trisha-
M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, works very well. Professionally installed and techs answered all our questions
I would recommend this to a friendWe live our new refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got it for a great price during Memorial Day weekend, $900 below other places. Our delivery guys were amazing. Our salesperson Shelly was a delight to work with and extremely helpful. We love our new refrigerator.
I would recommend this to a friendExcellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Fridge, it fits our needs perfectly. Best Buy did a great job installing it in our second floor kitchen above the Garage.
I would recommend this to a friendSamsung Ref
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new refrigerator. So far so good. No issues.
I would recommend this to a friendAnh Nguyen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the best refrigerator I ever bought. Thanks Bestbuy.
I would recommend this to a friend60% off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item works great. Had a non-issue -issue and they came out and fixed it right away
I would recommend this to a friendExcelent !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning, the installers have a exelent performance, we appreciate what they did for us, thanks for them
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good value for a great fridge. I would definitely buy it again at that price.
I would recommend this to a friendFrench door Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and functionality of this refrigerator. Only issue is the meat drawer is very cheaply made and doesn’t stay on its tracks.
I would recommend this to a friend- Cons mentioned:Shelf adjustability
COVID quality I assume
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cools great but the workmanship is horrible. Handles are already coming loose, drawers will not slide in and out smoothly. Hinge is loose. As long as it’s closed and no one opens it....it’s good. Would not recommend.
No, I would not recommend this to a friend Loving my new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only been a month but I love my new fridge. There is so much room for everything. The refrigerator holds so much more than any other one I have owned. The freezer is so much bigger than you would think.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the room And smooth drawer easy to pull in and out. The ice maker is smaller than usual for obvious reasons. So if that is important to you I recommend getting a freezer on the side, not bottom type freezer.
I would recommend this to a friend