Customer Ratings & Reviews
- Model:
- RF27T5201SR/AA
- SKU:
- 6401612
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Mike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellant product and a great deal. Sales and customer service were very knowledgable and couteous
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Seems like the water speed is a little slow but that’s ok the ice maker is awesome.
I would recommend this to a friendI don’t know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice I like it Samsung 27 cu refrigerator with external water and ice
No, I would not recommend this to a friendRefigator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely and mesmerized by the value and price of this refrigerator I could not leave the store without purchasing it
I would recommend this to a friendNo issues at all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Haven’t had a single issue. Would buy again.
I would recommend this to a friend- Cons mentioned:Ice maker
Problems in the first week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for one week and ice maker is already broken and needs to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142823275. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
It makes more ice than most!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, this replaced an LG that died after only 3 years. So went with Samsung. Not the most expensive by any means, but we liked the black stainless and bigger ice capacity. Will up this to 5 stars if it goes past 7 years with no issues.
I would recommend this to a friend good fridge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i don;t like to review purchases right away. we had the fridge a little over one year. still very happy with purchase! very well designed. great configuration and features
I would recommend this to a friendBrand response from Samsung
Posted .Hi there zzz43, I want to congratulate you on your new Samsung Refrigerator and really appreciate you sharing your customer experience. We are excited to know that you are happy with your purchase and glad to have you a part of our family. Thank you for choosing Samsung in your home. ^Brad
I am satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good but the installation it wasn’t good there were two teams the first it was good but the second bad I have complaints I want to speak with somebody in person
I would recommend this to a friendRefrigerator up sell!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matt did a great job with recommending & helping with the purchasebof my samsung french door refrigerator & sold me a stove to match. Great up selling Matt!!!
I would recommend this to a friend- Cons mentioned:Ice maker
Absolutely the worst value prop for a refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst decision I've ever made in appliance purchases. I will never buy another Samsung appliance as long as I live. Repair technicians came out multiple times every week for 6 months trying to get the ice maker not to leak all over my kitchen. The shelves in the door are incredibly poorly made and very expensive to replace which in two years I've had to replace two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household convenience matters. Let's help you out, AdamS.
We recommend browsing this troubleshooting link to help determine which steps to take when water leaks occur. Learn more by visiting the instructional video and the hyperlinks.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would like to speak to you directly so we can better assist you with the door shelves.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147555563, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome look still working as advertised. Will recommended
I would recommend this to a friend- Cons mentioned:Ice maker
go with a different brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is a piece of junk. When the installer put it in he noticed it didnt snap in right, and suggested I go to besbuy to see if others did. Upon going there the floor models were all tight, and the associate suggested just taking one, and trying it. It worked well for the first 3 or so times I had to take it out to empty ice, but is now not snapping in right again.
No, I would not recommend this to a friend Thank you for the good service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the communications it was fast y very efficient.
I would recommend this to a friendreliable and sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks sleek, roomy, and delivers ice/cold water as is. only downside is the water has an aftertaste
I would recommend this to a friendGreat product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge except for the finger prints on the front. But that’s par for the course with stainless.
I would recommend this to a friendim spoiled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. I dont like that it doesnt have an ice tray in the freezer section
I would recommend this to a friendGARBAGE - Save yourself the headache
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE! Purchase this August 29th and it was delivered in September. 3 months later it quits working. Wasn’t stressed Bc I bought the extended warranty. It was still under the manufactures warranty so should be easy right? Wrong, 6 weeks later and 4 technicians later they’re still passing the buck and prolonging this process. I’m furious!!!!!! Technicians says parts aren’t available but SAMSUNG won’t do anything Bc they aren’t writing in repairable on the ticket. Exactly how long am I supposed to wait?????? I have been extremely patient and understanding that there is a process they have to follow but I will never buy Samsung again after an experience like this. Hope this is enough to make you think twice about buying from them because God forbid it stops working they would rather pay 4 technicians $250 service calls than take back their piece of Junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142942703. We thank you for being a part of the Samsung family. ^Brad
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product recommended Excellent customer Service We want to thank Rosendo and his manager and team at Best Buy in San Carlos, California
I would recommend this to a friend- Pros mentioned:Noise level, Size
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what was looking for! Looks great, plenty of room, quite and works great.
I would recommend this to a friend