Customer Ratings & Reviews
- Model:
- RF27T5201SR/AA
- SKU:
- 6401612
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have heard so much about Samsung having problems with parts. So far I think the refrigerator is terrific. We did purchase the 3 year warranty.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it... I am very pleased with how well I can organize my items and see everything. Nothing gets lost in the back.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Loveit, I am glad to see that you re having a great experience with your Samsung Refrigerator. We are happy to have you in our family and thank you for choosing our brand in your home. ^Brad
- Cons mentioned:Ice maker
Not a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser does not have a light built into it. Ice comes out way too slow. Water will leak from the water dispenser occasionally. Not a fan of this fridge at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your experience with the fridge. Let us go ahead and get you tips and tricks to maximize the potential of the fridge.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145592497) to help our team pull up your information when you message us.
Have a great day.
^Charles
Replacement fridge works better than the 1st one d
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 1st fridge replaced with the new one and it works great.
I would recommend this to a friendLove my fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, good price and helpful employees.
I would recommend this to a friendSamsung - 27 cu ft raiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with the equipment, model, performance and everything.
I would recommend this to a friend- Pros mentioned:Space
Very spacious easy to find stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best fridge we have ever had. I was not sure at first I kinda thought the French doors freezer on the bottom would be a pain but I was totally wrong it seems to have more useable space than any others we have had and so far drawers work great. Everything seems to be where I can find it and get it out easy
I would recommend this to a friend Overdue Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs and what I was looking for in a fridge.
I would recommend this to a friendGood value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money, satisfied with the purchase
I would recommend this to a friendFabulous Fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge! Countertop depth fits perfectly. Works perfectly for my heeds.
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance,but this is not our unit, we had to choose a LG unit because salesman didnt measurements correct the first time!!
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was an excellent choice. The finish on the outside looks awesome and it has enough room for everything you need in a fridge.
I would recommend this to a friendsamsung27cu.ft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, it has everything that i need and more. Great purchase for any refrigerator of its kind and brand.
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good fridge. Convenient and big. However the ice machine is not the greatest.
I would recommend this to a friendfridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to have a display light when you suppress for water or ice
I would recommend this to a friend- Pros mentioned:Size
Excellent fridge, lots of space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size, nice layout on the interior. Exterior is no frills fingerprint free finish. Exactly what we were looking for. Delivery was great. The guys delivering took the doors off pretty easily to get some additional clearance then reassembled quickly. Best Buy always does well with customer service as well.
I would recommend this to a friend works gr8. never disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works gr8. never disappointed. bought this back in 2021 no complaints sofar.
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW - what a great appliance. Looks great, cools quickly when you plug it in and has all the latest and greatest features. Highly recommend!
I would recommend this to a friendRefrigerator review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, the water, and ice dispenser is wonderful. The size of rhe freezer is nice and big.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there saralil, congratulations on your new Samsung Refrigerator and thank you for taking the time to share your review. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Ice maker
Ice Maker Failures Are Very Real
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. I never write one star reviews but this thing is not acceptable. The refrigerator looks nice and seems to have a good build quality, but the ice maker failed within a year and a half of purchase. We've tried resetting it, cleaning it out, restarting it, etc. It always forms too much excess ice and has stopped working entirely regardless. Ice makers are not covered under geek squad protection, as they are considered "accessories" to the fridge and not the fridge itself. This is a common problem with Samsung fridges. Please do yourself a favor and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SweetPigeon
We appreciate your patience in dealing with the situation you're having right now with your 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624408
Have a great day.
^Charles