Customer Ratings & Reviews
- Model:
- RF27T5201SR/AA
- SKU:
- 6401612
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Excellent Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy looking and great quality! This fridge is a stunner. It also functions very well. Talk about price and value. This one has both!
I would recommend this to a friendLove the space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge and it wasn’t super expensive! The best part is having the whole bottom half as a freezer
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works great but the workers left a big dent in our newly renovated wall.
I would recommend this to a friendMy pouzou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enough drawers, specious. But the top shelf can't fit 1 gallon of milk standing
I would recommend this to a friendGreat Quality Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dark grey stainless steel color brings uniqueness to my kitchen. I love this product even though the ice dispenses slow.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it... I am very pleased with how well I can organize my items and see everything. Nothing gets lost in the back.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Loveit, I am glad to see that you re having a great experience with your Samsung Refrigerator. We are happy to have you in our family and thank you for choosing our brand in your home. ^Brad
Fabulous Fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge! Countertop depth fits perfectly. Works perfectly for my heeds.
I would recommend this to a friend- Pros mentioned:Space
Very spacious easy to find stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best fridge we have ever had. I was not sure at first I kinda thought the French doors freezer on the bottom would be a pain but I was totally wrong it seems to have more useable space than any others we have had and so far drawers work great. Everything seems to be where I can find it and get it out easy
I would recommend this to a friend So far after 2 weeks it's a great refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd like to say that all the sales associates and the delivery service people were outstanding. After a couple of weeks everything is working fine.
I would recommend this to a friendworks gr8. never disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works gr8. never disappointed. bought this back in 2021 no complaints sofar.
I would recommend this to a friendSamsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful fridge for our big family, Thanks Best Buy
I would recommend this to a friendMR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase and staff was very good. Price a good eal
I would recommend this to a friendExcellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have heard so much about Samsung having problems with parts. So far I think the refrigerator is terrific. We did purchase the 3 year warranty.
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Adore the in-door ice feature. Recommend!
I would recommend this to a friend- Cons mentioned:Ice maker
Ice Maker Failures Are Very Real
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. I never write one star reviews but this thing is not acceptable. The refrigerator looks nice and seems to have a good build quality, but the ice maker failed within a year and a half of purchase. We've tried resetting it, cleaning it out, restarting it, etc. It always forms too much excess ice and has stopped working entirely regardless. Ice makers are not covered under geek squad protection, as they are considered "accessories" to the fridge and not the fridge itself. This is a common problem with Samsung fridges. Please do yourself a favor and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SweetPigeon
We appreciate your patience in dealing with the situation you're having right now with your 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624408
Have a great day.
^Charles
- Pros mentioned:Size
Excellent fridge, lots of space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size, nice layout on the interior. Exterior is no frills fingerprint free finish. Exactly what we were looking for. Delivery was great. The guys delivering took the doors off pretty easily to get some additional clearance then reassembled quickly. Best Buy always does well with customer service as well.
I would recommend this to a friend samsung27cu.ft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, it has everything that i need and more. Great purchase for any refrigerator of its kind and brand.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience. Product is as pe our requirement
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance,but this is not our unit, we had to choose a LG unit because salesman didnt measurements correct the first time!!
I would recommend this to a friendRefrigerator review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, the water, and ice dispenser is wonderful. The size of rhe freezer is nice and big.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there saralil, congratulations on your new Samsung Refrigerator and thank you for taking the time to share your review. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
