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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2316 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,316 reviews
  • Rated 5 out of 5 stars

    Nice looking refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a 4 piece set of appliances for a new house. The bundle package served us well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great refrigerator all working well more room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our upgrade from the old to the new appliance is amazing. We got used to it right away,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge you will to if you buy one for your home. I love the one I have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung refrigerator exceeded our expectation for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. I actually had to get the counter depth version of this instead.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge broke down thrice within the first 6 months. Samsung warranty covers all the repairs. Worst part is the wait time of 1 week to get the technician to come and take a look.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you were experiencing issues with your Samsung Refrigerator. I am glad to see that you were able to get the issue resolved with one of our certified technicians. We are glad to have you as a part of our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    very nice looking and good storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great , all controls are easy to understand and Ice and water function work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, works awesome and ice machine is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is EVERYTHING!!! I love it!! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hassle delivery. It went like clock-work. Absolutely love this new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge and freezer. Easy to clean. I bought this for a friend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot change settings.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our refrigerator delivered on 6/5/20. It is my first French door refrigerator. The installers hauled our old refrigerator and hooked up the new one in minutes. We were told that it will take 24hours to reach the correct temperature. The next day it tried to change the settings and could not. The settings panel is located inside on the right side. Called Samsung. Samsung had me turn the circuit breaker off for 60 secs. I was able to make changes after that. A little while later I tried and again could not make ANY changes. I should not have to continue to turn the circuit breaker on and off to make simple setting changes. For that I am giving this 2 stars.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Stefnee! It sounds like the child lock on the control panel might be engaged. This link (https://bit.ly/31QBpo0) can walk you through what to check. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and freezer. Haven’t had a single issue with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the looks and functionality of the new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. It is just what we need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, nothing to complain about. I will definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Refrigerator. Looks beautiful in Black stainless steel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve satisfied with my refrigerator and I was very pleased with the service I was given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator at a reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get the most bank for the buck with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Nice looking style. Really like the Black Stainless look.

    I would recommend this to a friend