Customer Ratings & Reviews
- Model:
- RF27T5201SR/AA
- SKU:
- 6401612
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, great refrigerator, highly recommend
I would recommend this to a friend- Cons mentioned:Shelf adjustability
Poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers don’t work good at all. Long narrow drawer does not stay in the tracks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TerryY,
We appreciate your time in writing a review of your Samsung refrigerator model.
There is a high possibility that the drawer isn't attached properly. I have shared a Samsung link below to help you with steps to take to determine that the drawer is attached properly.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
I have also shared this model's user manual link below. Please turn to pages 24 - 25 to properly attach the freezer drawer.
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145653501 to help our team pull up your information.
Leo
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Samsung refrigerator excellent .......... thanks SAMSUNG
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator! Easy install, no issues at all
I would recommend this to a friendIhggb hgdv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TVs fi n km jfccmnjhhdxc V gbgg be c. Bvffh Gus hug bhh
I would recommend this to a friendNew refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator and could not be happier!
I would recommend this to a friendGreat!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Have had no issues and fits everything!
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But a refrigerator and I Loved,nice,spacious,perfect
I would recommend this to a friendVery nice fridge.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has everything u need and alarm if u leave the doors open
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Works perfectly. Just what I expected from Samsung.
I would recommend this to a friendGreat quality for reasonable value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality frig with great features and at fair price
I would recommend this to a friend- Pros mentioned:CapacityCons mentioned:Ice maker
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last time I’m buying a Samsung product. This fridge is junk. The ice maker leaks. Ice comes out crushed in cube mode. There is no light in the dispenser. Water stream comes out sideways. It does have some pros. There is a decent amount of room and it looks goods. That’s about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review, Jake. Let's go ahead and check the ice maker.
If a small bit of crushed ice or water dispenses when selecting cubed ice, and the rest of the ice is cubed, this is normal.
Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062
Leaks can occur outside the refrigerator, or you can have an auto-fill water pitcher also leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again.
Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo
We would suggest placing the container near the spout of the water/ice dispenser to ensure nothing will spill.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145031705) to help our team pull up your information.
Have a great day.
^Charles
Very spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks very elgant and is an excellent quality
I would recommend this to a friend..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff........................................
I would recommend this to a friendFridge is great; the delivery experience was awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we like the Samsung fridge, the delivery experience with Best Buy was abysmal. Took 5 times of us setting aside a 6-hour window before it was done right. The first appointment was cancelled late evening before scheduled delivery. The second try the BB folks delivered a scratch-and-dent fridge - not what we paid for. The third try we received a slightly less scratched fridge, but still not acceptable. The delivery crew for this call was extremely rude and unhelpful. The fourth attempt got rescheduled - we only found out because we called the evening before scheduled deliver since we hadn't received a reminder e-mail. Otherwise we would have just sat there waiting for the delivery all day. On the fifth attempt we received good product and the delivery crew was very helpful - but this was over a month after the initially scheduled delivery. And the reason we went with BB in the first place was that the other vendor we worked with, who had a much better price, was going to take 4 weeks. This is no way to do business - I certainly would have expected Best Buy to at least offer some sort of concession after all this. A few hundred dollars off or a product upgrade. But no - apparently BB's perception is that our time is a lot less valuable than theirs. Very disappointed in BB.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! Now that you have the refrigerator, we hope that you have a great experience with it for a very long time. ^Jecca
Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator our family loves it all great looking
I would recommend this to a friendLots of space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and works great. Would definitely recommend.
I would recommend this to a friendnice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice fridge great ice maker keeps up with the crew
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and great I like Samsung is the best item
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after taking forever to arrive and no information on the website about it not coming with the needed wires to work.... it is pretty good. Pain in the rear to clean and take out the shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with removing shelves from your new Samsung Refrigerator. I have some information on how to do so below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad