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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 353 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

  • Features

    Rating 4.6 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the 27" F398 Series monitor's picture quality and curved screen, frequently praising the image quality and immersive viewing experience. The monitor's ease of setup and affordable price point are also highlighted as significant advantages. While some users noted the absence of built-in speakers and a minor issue with the included HDMI cable, the overall feedback points to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 353 reviews
  • Rated 5 out of 5 stars

    Love everything about it it is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is what I expect and even more Would recomend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks beautiful, does what i need and very great for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cracked frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monitor had a crack in the frame of the screen. Returned and purchased next level version of the same model.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.

      If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beauty and sharp design and monitor arm used so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice monitor, also bought few other items from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a good resolution and all that I need for my pc

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Experience with over 20 of these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a bunch of these for work and none have had issues. Basic monitor for basic tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, bright, clear monitor. I highly recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Didn’t give it 5 stars because its image quality wasn’t quite as good as I was expecting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to adjust height or turn screen. Otherwise works great clear crisp view.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are sorry to see that you rated this product 3 stars, which indicates dissatisfaction.

      If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:

      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Your thoughts and opinions are very important to Samsung and we hope to hear from you. Samsung

  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what wife needed for her photography editing. Go higher for the best

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics i thought would be better than they are.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good monitor but it the text looked a little fuzzy.

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen

    Rated 5 out of 5 stars

    Amazing monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality love this monitor. The colors are beautiful.The curve is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Curved screen, Picture quality
    Cons mentioned:
    Hdmi cable

    Rated 5 out of 5 stars

    Very Good Monitor at this Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought mine as a refurb off of Woot with no problems. Love the curvature as it really helps see the edges of the screen with your peripheral vision. For around $200 the image is good. You can't expect the very best image at this price but it is fine for 90% of all users, esp. those who don't need super-high refresh rates for fast gaming. Out of the box I found the included Samsung HDMI cable to be a throw away item. Poor quality HDMI cable and it didn't make a secure connection when put into an HDMI port. Get a better cable. I substituted a cheap $8 AmazonBasics HDMI cable and it worked just fine. Some of the detractors of this monitor who complain of blackouts during use are probably using that cheap Samsung "freebee" cable. Once you set it up you'll want to go through a calibration test with it for the best image. First thing is to find the best color profile for it as this makes a HUGE difference in what you'll see on the LED screen. I'm using it on a Mac and used a RGB-CMYK color gradient test chart. On this display I found the best color profile for me was "Display P3". It showed all the graduated steps in the color calibration charts on the screen. Go to the Eizo Monitor Test (google it) to run through the calibration setup. I set up for "Display P3" color profile and then run my Brightness at 100%, Contrast at 80% and Sharpness at 40% for the best image. Don't run the sharpness too high or you'll see pixelation on small fonts when they are blown up on this 27" screen. Remember, this isn't a Retina type screen with high PPI counts. Having a little bit of smoothness acts like anti-aliasing so go for sharpness in the 40-50% range. If you are using a Mac and want to later adjust the brightness & contrast on the fly, look up the freeware "MonitorControl 2.0" which will let you do that using a pull-down menu in the Mac menu bar. I rate this monitor 5-stars given the fairly low cost and what you get for it. I was previously using a high quality, flat 22 inch monitor from Viewsonic that was 4 years old and switching to this larger curved monitor made it much easier to read text for my 60+ year old eyes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just wow!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I only had the monitor for a week, and it is not working. I am going to get it replaced or fixed. If it breaks down again, I will be asking for a refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, bright and colorful. Great value for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fragile, broke within 3 mths of use, also not good for gaming.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product is ok but not best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended to buy at best buy..this is not height adjustable .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Rated 1 out of 5 stars

    Best Buy unhelpful with post sales issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 Out of the 3 monitors purchased were defective. Best Buy was unhelpful in returning + Replacing the product. Samsung's warranty team has also been very ineffective with helping provide a solution. this problem will take nearly 2-3 months to resolve.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. To assist your further, 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
      • Contact Us Options (LiveChat, Remote Support, Facebook, X)
      • Samsung Community: A great resource for getting help from Samsung moderators and customers

      We will make our best effort to resolve this issue. Samsung