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Customer Ratings & Reviews

Your price for this item is $3,239.99

Customer reviews

Rating 4.3 out of 5 stars with 597 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Design

    Rating 3.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers appreciate the spacious interior, well-thought-out design, and the convertible compartment that serves as a lifesaver. However, some customers have concerns about the ice maker breaking multiple times, the visibility of fingerprints, temperature control issues, and the small size of the door shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 597 reviews
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator with lots of space and it is very well organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to be very diligent about cleaning off the prints on the stainless steel but I love that the handles are built in and the space is great. It is a very nice fridge, may think twice about stainless steel appliances in the future but i do love the looks of them and work at keeping them smear free.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Temperature control

    Rated 1 out of 5 stars

    BUYER BEWARE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give zero stars if I could. Ice maker has been an issue from the beginning and now it never works even after 5 force defrost cycles back to back. Fridge hardly holds consistent temp and Samsung not fixing the issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello rsilldorff, we know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your feedback is important to us. We are here to assist you with getting the best performance out of your appliance. We would like to have the opportunity to speak with you regarding this matter. Please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143616168) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator. Lots of space, high cooling power and the flex option gives you flexibility to change from a Refrigerator to a freezer. Wish the side racks on the door and bottle space to keep the 2 liter bottles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I visited the store at least once a month for over a year just to look at this refrigerator. Finally it's in my kitchen. I love that it doesn't have exposed handles. The amount of light inside is wonderful. The extra height on the water dispenser is perfect. I couldn't be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of fridge space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it , if you need more fridge space,just change the temperature for one of the lower freezer part Perfect for our needs Water filter super easy to replace Water dispenser with cube and crush ice option. So far so good Bestbuy customer service was excellent Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge and size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and convenience of the fridge and it’s components. Tons of space just wish shelves on ice maker side were made different—size shaping etc. Just a beast to get in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is everything I had hoped for. Fell in love with it several years ago and can't believe I own it now. Large Wide open spaces. Clean design. Works great and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Flex zone

    Rated 5 out of 5 stars

    it's so big and roomy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, so much room and the flex zone is great

    I would recommend this to a friend
  • Pros mentioned:
    Flex zone

    Rated 5 out of 5 stars

    We love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge and the flex zone is so convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we really like the frig a lot , It has a lot of room,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LED Lights are not working after 15 days. It looks circuit board need to be replaced. We are planning to return.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has tons of space and usable shelving. The option to change the temperature on the bottom right area is a huge plus for us as we don't need much freezer space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and cold, although I miss my avocado green refrigerator this one is pretty nice. True, I don't have to fool with "cracking" ice cube trays anymore, so that's a plus, and cold water in the door is awesome, training the dog to stand on hind legs, he's almost got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I have a freezer in the basement I use the flex quarter as a refrigerator. Drinks, yogurt and extra cheese and lettuce is kept there. The lighting inside is great. Not a dark area inside I would definitely recommend this for any size family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need more refrigerator space than freezer space or like is have a free standing freezer in the garage, this refrigerator is awesome. Gives you much more fridge space than a typical fridge. We love it and couldn’t be happier!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 28.1 cu ft 4 door flex french door is great. Love the flexibility to have more refrigerator space or have more freezer space when needed. Holds everything we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grace customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the product just arrived I can't give products review except but I love how it looks and the flex song he's amazing but I am writing a review for the amazing service that I received from Best Buy everything went smooth and overall great service thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one of these refrigerators for about 3 weeks. I had my new appliances delivered on Aug 24th 2017, replacing the ones i lost in Hurricane Matthew. September 4th Hurricane Irma decided to take the new ones. Best Buy had an amazing sale and their customer service was awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good looking and easy to control. The flex zone is very useful. Only thing I don't like is taste of water comes thru the machine not good.

    I would recommend this to a friend