Customer Ratings & Reviews
- Model:
- RF28K9070SG
- SKU:
- 4906900
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Design
Rating 3.1 out of 5 stars
Customers are saying
Customers appreciate the spacious interior, well-thought-out design, and the convertible compartment that serves as a lifesaver. However, some customers have concerns about the ice maker breaking multiple times, the visibility of fingerprints, temperature control issues, and the small size of the door shelves.
This summary was generated by AI based on customer reviews.
Black Stainless is dangerous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly the finish is peeling. There is a class action lawsuit acknowledging the danger.
No, I would not recommend this to a friendSamsung Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The description CLEARLY stated fingerprint resistant (manager and salesman verified & came out to my house to see the issue). Samsung refuses to back up their description, telling the store and myself that it was "buyers remorse". My remorse- buying a Samsung product. Also for practicality reasons- we wanted the flex zone since we have a stand alone freezer also- and the shelf configuration doesn't allow for much in the way of storing milk, multiple juice or tall items like 2 liter soda bottles. My advice.....DO NOT BUY- or if you consider it- take your empty containers and try to fit your normal weekly items in the model at the store.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice Maker Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is aware that their ice maker is no good. The refrigerator is a good refrigerator. The ice maker started freezing, which prevented it from working. Now, 2 years later, the ice maker stopped working. Samsung continues to use the same malfunctioning ice maker. Samsung needs to fix the broken ice makers and stop using bad ice makers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Msvette!
Thank you for your review. We apologize for the performance of the ice maker, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144853494), which will help our team pull up your information.
Have a great day.
Melardo
Samsung has the worse appliances ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has the worst appliances I ever bought. Refrigerator freezer that’s out refreezes for no reason. Spent $1000 extra for outside door. Piece of crap. Doesn’t open properly half the time. Cooktop won’t work half the time. Wall oven had to be replaced within 7 months. Cooktop cuts off due to heating issues. Heat sensor replaced same issues. Cooktop goes from setting 3 to 15 by itself burns food. Samsung has no customer service. Very poor. Closes out tickets with no repair tech ever sent out over and over. No return calls from Samsung. I WILL NEVER BUY ANOTHER PRODUCT MADE BY SAMSUNG! BEWARE! BAD SAMSUNG REVIEWS ON LINE. RESEARCH BEFORE YOU BUY.
No, I would not recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful product with lots of room inside for all your needs!!!!!
I would recommend this to a friendAll it does is breakdown
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My landlord bought this refrigerator 4 years ago with a warranty thank goodness! I moved in in 2019. Since I moved in this refrigerator has done nothing but break down! First the refrigerator went down twice in a matter of 3 weeks. We finally get the frig working & now the freezer just went! It’s absolutely unacceptable to have a refrigerator that’s this expensive & all it does is breakdown!!
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Icemaker is a deal breaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in June 2018. Icemaker constantly freezes up into a giant block - unusable. Otherwise fridge is fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GRK9,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28K9070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144643491
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Constant problems. Don’t buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG. From the day I purchased this fridge, the ice maker has given me trouble. After 4 service trips out here, Samsung wants to tell me it’s out of warranty even after they told me there was a recall on the ice maker. Too much of a headache.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Expensive piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought is 2018. Ice maker stopped working in 2019. Had to battle to get it fixed under warranty. After that it was repaired and works, but not as good when i first bought it. Now, the freezers are not working in 01/2022. Trying to get service is a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review. Let's go ahead and check some settings for the freezers to get them on track.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling,
there are several options for fixing the problem and correcting the temperature. Please see these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
My Samsung refrigerator is not cool enough | Samsung US
https://www.youtube.com/watch?v=FiAGtKdGHPA
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145041420) to help our team pull up your information.
Have a great day.
^Charles
Go elsewhere, for reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge in Feb 2016, So far the unit has had a freezer frost problem twice, now the unit under left crisper has water leaking problem. Buy the LG brand. I think Samsung is still new to the appliance thing and really don't have great skills at form, function or reliability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chander, I'd like to provide a solution for you. Follow the steps on this link: https://bit.ly/2ApYC5m to help prevent frost on your freezer. Also, here's a link: https://bit.ly/2v1Awc5 to avoid leakage. If this doesn't help, contact us directly via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr or call 1-800-Samsung for additional support.
^Lizzette
Compressor Failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8months into it compressor failed. Still under warranty they said they will replace the compressor. 1 week into it no fridge. Love the look and low noise. Cross finger
No, I would not recommend this to a friendFrozen over icemaker in no time. Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this refrigerator to anyone. It's only a matter of time before the icemaker freezes up, which in turn makes the fan hit it making a horrible nonstop sound and eventually no ice. I also forgot to mention that after that the display says one temp but a thermometer placed in the fridge plus your spoiled food tells you another. Check out the Samsung Facebook recall page of thousands of people complaining about this beautiful fridge that has nothing but problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141361597.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Bad ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well after 4 years the ice maker started jamming up every couple weeks I have to pick away the ice build up the flex area doesn’t freeze that good
No, I would not recommend this to a friendOverpriced piece of garbage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most frustrating purchase for our family in the past decade. A $3000 fridge that's broken twice within the first 3.5 years of ownership. The ice-maker stopped working after 2 years and would have cost hundreds to repair... not worth it. This week the fridge stopped cooling causing us to lose hundreds of dollars in food! Samsung warranty is worthless. Avoid this high-priced piece of garbage and Samsung altogether for appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142783762. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too many breakdowns in 4 years. Ice maker freezes over and the freezer quit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi what,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker and freezer not working. We understand it is important to have a working freezer to help food stay fresh longer and for a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28K9070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144643186
Thank you for choosing Samsung. Have a great day.
-Trisha-
Compressor Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 yrs., 8mo. compressor failed, freezer stop working a week ago, the. the fridge stop cooling too. Takes up to 2 weeks to get a new compressor and all my food got rotten.
No, I would not recommend this to a friendIce never works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is gorgeous, but the ice machine clogs up all the time and stopped working completely.
No, I would not recommend this to a friend