Customer Ratings & Reviews
- Model:
- RF28T5021SG/AA
- SKU:
- 6417764
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. The water pitcher inside is much better than a standard water fill
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jendel, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are loving the water pitcher in the unit. We welcome you to our family and thank you for choosing Samsung. ^Brad
Horrible Fridge, Horrible Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“New” Fridge was delivered with dents and stopped working 30 minutes after the installers left. Product is out of stock and Best Buy wants me to give them $100 MORE for another model instead of fixing their mistake. Horrible customer service, especially for a Total Tech member. Wont be shopping at Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed this refrigerator. The product is well made and drawers keep the food very organized. Nice feel on the doors.
I would recommend this to a friendNew Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my second one. I've always had good experiences with Best Buy and Samsung appliances
I would recommend this to a friendDifficult to wash.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the crumbs of products are clogged between the walls of the shelves, it is impossible to wash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A clean appliance makes the kitchen looks stunning, VitaliM. We'll be delighted to help!
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you must remove the refrigerator bins, shelves, and drawers. Most of them are made for easy removal, but knowing the right way to remove them makes it even easier. Below are the links to guide you.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
You may also refer to pages 50-56 of the user manual for more information about maintaining the appliance.
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145644906) to help our team pull up your information when you message us.
Thank you!
-Angelica
Wsqh02
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people were so nice to deal with and the product actually came in a day earlier than expected
I would recommend this to a friendSamsung 28cu ft Large Capacity Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Samsung Refrigerator. It provides all of the options we desire in a refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there None, I appreciate you taking the time to share your feedback on your new Samsung Refrigerator. I am happy to hear you are loving the unit so far. We would like to thank you for choosing Samsung and being a part of our family. ^Brad
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was very polite and professional. Delivery people were outstanding
I would recommend this to a friendRemovable Pitcher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best feature is the removable water pitcher w/auto refill. Could use a little more freezer space but decent appliance.
I would recommend this to a friendDelivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery men was Excellent a beautiful Refrigerator plenty of space
I would recommend this to a friendWill update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hasn’t been delivered yet but I’m very excited to get it! I’ll update my review once it’s in my house
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser does not function after Plummer installed following specific hook up directions. Difficult connecting with Samsung to resolve.
I would recommend this to a friendFamily friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the appliance suite and the products are streamlined and family friendly
I would recommend this to a friendFrench Door Bottom Drawer Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far fine! We purchased as our over-flow & stored in garage Did not purchase Ice Maker
I would recommend this to a friendWorks so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent and it works so far. Samsung has kind of caught up with lg on home appliances.
I would recommend this to a friendThanks Mike
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked with Mike and he got me a great deal that I am very happy with. Went the extra mile to help me save money!
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, the only issue was the installer they did not have a t pipe for the water lone so I have to spit my self
I would recommend this to a friendGreat value and looks great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking refrigerator for a great price. Nothing but happy with it.
I would recommend this to a friend- Cons mentioned:Door
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really was enjoying my fridge however now one of the doors is squeaking this is annoying.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as one of the doors is squeaking. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144383490.
-Noraina
Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the auto fill pitcher. However I would recommend the four door Samsung Flex Fridge. Samsung’s flex products are the best.
I would recommend this to a friend