Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Samsung failing at refeigeratorsa
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker in typical Samsung fashion doesn’t work. It makes ice slowly... and it stops working some days. The water pitcher leaks horribly even after we found a “fix.” I will never but a Samsung fridge again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there rab6,
I see you are needing assistance with your Samsung Ice maker and water pitcher. I realize your experience has been less than ideal and would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143201629. We thank you for being a part of the Samsung family. ^Brad
My new baby
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in love with my new refrigerator. Best purchased.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second fridge and I love it, this color is so beautiful
I would recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling after 9 months. Geek squad useless, won't come look at fridge. Samsung tech useless, Samsung customer service a nightmare, fridge remains broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We are here to help with the temperature experience you have with your Samsung refrigerator.
I have shared relevant Samsung videos and links below that you can follow.
My Samsung refrigerator is not cool enough:
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may turn to page 57 of this model's user manual for additional steps.
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145654066 to help our team pull up your information.
Leo
My refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and will recommend it. Its easy to use..
I would recommend this to a friendSatisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who came to install the fridge were polite and set everything up pretty quick.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a fridge. It was delivered as we were told reasonable price.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bucs, congratulations on your new Samsung Refrigerator. I am glad delivery went good for you. Thank you for choosing Samsung in your home. ^Brad
Issues with Fridge and Customer Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the water pitcher leaking and when I close the doors the energy flap will not close on its own, having to manually close each time. If I dont the fridge freezes up. Best Buy is not helping been on the phone with them for an hour and I keep getting transferred to different people, none of them will help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142980811. We thank you for being a part of the Samsung family. ^Brad
Water pitcher leaks!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher started leaking after only owning for like a month. Every time you pour water it leaks all over the floor. Also, this refrigerator scretches and dents extremely easy. Disappointed on the quality for the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Hamthos,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the water pitcher leaks and it dents extremely easily. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ for the water leaks issue. Just click on "Leaks from the Autofill water pitcher" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00079481/ on how to keep your Samsung refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144375485.
-Noraina
Great size for large family
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity!! Excellent size for family of 4-6.
I would recommend this to a friendSmall dent in the freezer section
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got delivered with a small dent in the freezer section
I would recommend this to a friend- Pros mentioned:Capacity
Ice maker and water pitcher issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher leaks and the ice maker produces very little ice. If you have a family, the ice production on this is not for you. Otherwise, it is a gorgeous fridge with great capacity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jenroe4.
Thank you for your review. We appreciate your review of the experience of the water pitcher and ice maker on your refrigerator.
For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) psi is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-autofill-water-pitcher
I also shared this link about "Ice Maker is not working," and select "Ice maker is making some ice, but not enough" and "Ice maker makes small, cloudy, dirty, or clumped ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also refer to this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144960532), which will help our team pull up your information.
Have a great day.
Melardo
My new fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Needs more interior lighting.
I would recommend this to a friendLots of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator lots of space for food storage.
I would recommend this to a friendGreat value for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the auto fill option and ice maker in the bottom drawer
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Awesome, congratulations on your new Samsung Refrigerator. I am happy to hear you are loving the unit. We appreciate you being a part of our family and thank you for choosing Samsung. ^Brad
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had LG similar to this fridge and liked it. Seems comparable.
I would recommend this to a friendOverall Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice fridge. We love it. Free delivery and installation.
I would recommend this to a friendUnhappily ever after
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to be use properly, Waterline was never installed.
No, I would not recommend this to a friendB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product I do not have any problem with it....
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Best, I want to say congratulations on your new Samsung Refrigerator and appreciate you providing your feedback. We are glad to see that you are happy with your machine. We want to welcome you to our family and thank you for the choice of Samsung in your home. ^Brad
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the freezer on the bottom. Nice refrigerator.
I would recommend this to a friend